AWS Bedrock · AWS Service Terms · View original document ↗

Service Availability, Warranties, and Limitation of Liability

Medium severity Unique · 0 of 343 platforms
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Recent governance activity AWS Bedrock recorded 6 documented changes in the last 30 days.
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Document Record

What it is

AWS makes no guarantees about Bedrock's quality or reliability, and if something goes wrong, AWS's maximum financial liability to you is capped at what you paid in the last 12 months.

This analysis describes what AWS Bedrock's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The warranty disclaimer and liability cap establish the baseline risk allocation between AWS and users. These provisions define what remedies and recourse are available through the service terms if operational or performance issues occur.

Recent Activity

This document changed recently

Medium May 30, 2026

The updated terms establish that customers operating Amazon RDS databases on end-of-life software versions are now required to upgrade to supported versions. The agreement authorizes AWS to scan extension code used with Trusted Language Extensions for security and performance purposes, and establishes that extension code constitutes customer content. AWS disclaims responsibility for service failures caused by extensions or end-of-life database software. If a customer does not upgrade before an engine reaches end of life, AWS may snapshot the customer's data and delete the instance or cluster running the unsupported software, after providing prior notice of the engine end-of-life date.

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Medium May 29, 2026

The updated terms establish new operational requirements for any organization using Amazon Connect Talent to make or inform employment decisions. Customers must now obtain legally adequate privacy notices and consents from job applicants before their data is processed by the service. The terms require customers to review all AI output before making hiring decisions, implement processes for applicants to request information about the AI's role in decisions, and ensure their use of the tool complies with applicable labor, anti-discrimination, disability, data privacy, AI, wiretap, recordkeeping, and biometrics laws. Customers can configure an AI services opt-out policy through AWS Organizations to prevent their data from being used to train or improve AWS AI technologies.

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Medium May 23, 2026

The updated terms establish that Reserved Cache Nodes and Amazon DynamoDB Reserved Capacity purchases are noncancellable obligations, and you will owe the full amount charged for the duration of the term you selected, even if the AWS agreement is terminated. For Kiro Free Tier users, the revised policy authorizes AWS to store your inputs for up to 60 days for purposes of detecting agreement violations and improving detection capabilities. You can review your existing reserved capacity commitments and their terms at any time, but the updated language does not provide an opt-out mechanism for this noncancellation obligation.

View change record →

Consumer impact (what this means for users)

If Bedrock causes serious harm to your business — such as data loss, extended outages, or IP-infringing outputs — your financial recovery from AWS is capped at 12 months of fees paid, which may be a fraction of actual losses incurred.

How other platforms handle this

ConvertKit Medium

To the maximum extent permitted by applicable law, Kit shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting ...

Pinterest Medium

To the maximum extent permitted by applicable law, Pinterest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, res...

Hulu Medium

You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.

See all platforms with this clause type →

Monitoring

AWS Bedrock has changed this document before.

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▸ View Original Clause Language DOCUMENT RECORD
"
AMAZON BEDROCK IS PROVIDED 'AS IS' AND 'AS AVAILABLE.' AWS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AWS'S LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF AMAZON BEDROCK IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO AWS IN THE TWELVE MONTHS PRECEDING THE CLAIM.

— Excerpt from AWS Bedrock's AWS Service Terms

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY FRAMEWORK: This provision engages general contract law across all applicable jurisdictions. In the EU, Unfair Contract Terms Directive (93/13/EEC) may limit enforceability of blanket warranty disclaimers in consumer contexts; however, B2B limitations are generally enforceable. UK Consumer Rights Act 2015 similarly restricts warranty exclusions in consumer contracts. For financial services customers, DORA (Digital Operational Resilience Act, EU Regulation 2022/2554) requires that contractual arrangements with ICT third-party providers include liability provisions adequate for operational resilience — AWS's standard limitation may be insufficient for DORA compliance.

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Regulatory citations, enforcement risk, and due diligence action items.

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Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
AWS Service Terms
Entity
AWS Bedrock
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 7, 2026
Record ID
CA-P-005326
Document ID
CA-D-00648
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8c96717daae1f374f3c175da7b75c1eeb2b3852949018350a8af38b245c1ef17
Analysis generated
May 7, 2026 18:28 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: AWS Bedrock
Document: AWS Service Terms
Record ID: CA-P-005326
Captured: 2026-05-07 18:28:56 UTC
SHA-256: 8c96717daae1f374…
URL: https://conductatlas.com/platform/aws-bedrock/aws-service-terms/service-availability-warranties-and-limitation-of-liability/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does AWS Bedrock's Service Availability, Warranties, and Limitation of Liability clause do?

The warranty disclaimer and liability cap establish the baseline risk allocation between AWS and users. These provisions define what remedies and recourse are available through the service terms if operational or performance issues occur.

How does this clause affect you?

If Bedrock causes serious harm to your business — such as data loss, extended outages, or IP-infringing outputs — your financial recovery from AWS is capped at 12 months of fees paid, which may be a fraction of actual losses incurred.

Is ConductAtlas affiliated with AWS Bedrock?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AWS Bedrock.