Asana · Asana Terms of Service · View original document ↗

Customer sole responsibility for Managed User data obligations

High severity High confidence Explicitdocumentlanguage Common · 280 of 352 platforms
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This analysis describes what Asana's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Asana explicitly shifts all data compliance responsibility to the Customer, meaning Managed Users cannot look to Asana to fulfill these obligations.

Interpretive note: The excerpt uses ellipses within each lettered item; the complete text of each obligation is not visible and may contain additional qualifications or scope.

Consumer impact (what this means for users)

If you are a Managed User, the responsibility for ensuring you are informed, that proper consents are obtained, and that data processing is lawful rests solely with the Customer, not Asana.

How other platforms handle this

MyFitnessPal Medium

We use your personal information to comply with applicable legal and regulatory obligations and respond to legally valid requests and communications from law enforcement authorities to the extent required by applicable law.

Lyft Medium

We may infer certain information from your interactions with the Lyft Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler.

Square Medium

we may use this information to make it easier for you to find the people you want to send payments to, for account and identity verification and fraud prevention purposes, to reduce the risk you will send payments to the wrong person, or to provide other personalized services.

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▸ View Original Clause Language DOCUMENT RECORD
"
IT IS SOLELY CUSTOMER'S RESPONSIBILITY TO (A) INFORM YOU AND ANY OTHER MANAGED USERS OF ANY RELEVANT CUSTOMER POLICIES... (B) OBTAIN ANY RIGHTS, PERMISSIONS OR CONSENTS... (C) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA... IS LAWFUL...

— Excerpt from Asana's Asana Terms of Service

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Asana Terms of Service
Entity
Asana
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-051919
Document ID
CA-D-00557
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8f33f549607304789550ae5eaac5a75798af3fca1d1e079450b7abdf40a7c3d8
Analysis generated
July 9, 2026 05:03 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Asana
Document: Asana Terms of Service
Record ID: CA-P-051919
Captured: 2026-07-09 05:03:21 UTC
SHA-256: 8f33f54960730478…
URL: https://conductatlas.com/platform/asana/asana-terms-of-service/provision/CA-P-051919/customer-sole-responsibility-for-managed-user-data-obligations/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Asana's Customer sole responsibility for Managed User data obligations clause do?

Asana explicitly shifts all data compliance responsibility to the Customer, meaning Managed Users cannot look to Asana to fulfill these obligations.

How does this clause affect you?

If you are a Managed User, the responsibility for ensuring you are informed, that proper consents are obtained, and that data processing is lawful rests solely with the Customer, not Asana.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 280 platforms. See the full comparison.

Is ConductAtlas affiliated with Asana?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Asana.