Provision record
Asana · Asana Terms of Service · View original document ↗

Customer controls Managed User data

High confidence Common · 257 of 343 platforms

Key Facts · in the document’s own words

Who controls Customer Data as between Asana and the Customer?
“When you or another Managed User submit content or information to the Service, such as messages or files (“ Customer Data ”), you acknowledge and agree that, as between Asana and Customer, the Customer Data is controlled by Customer and the Customer Agreement provides Customer with choices and control over that Customer Data.”
Version CA-V-007038, captured Sept. 18, 2026 · live source ↗
Our reading, not the document’s words
As between Asana and the Customer, Customer Data is controlled by the Customer, and the Customer Agreement provides the Customer with choices and control over that Customer Data.
Stay ahead of the changes
Track Asana and hear on the next check after its terms change. We check daily where we can, and show you where we can't.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Asana's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

This establishes that Asana, not the Managed User, defers to the Customer on data control matters, meaning the Managed User's rights over their data are governed by the Customer, not directly by Asana.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

If you are a Managed User, you accept that control over Customer Data sits with the Customer, not with Asana, as between those two parties.

How other platforms handle this

Cohere

In the event of any breach by a Permitted User of this Agreement, Customer will immediately notify Cohere of such breach and...will follow Cohere's instructions, which instructions may include restricting such Permitted User...

OpenRouter

Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. You should not share your password with anyone.

Faire

You should notify us of any unauthorized use of your password or account.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
When you or another Managed User submit content or information to the Service, such as messages or files (“ Customer Data ”), you acknowledge and agree that, as between Asana and Customer, the Customer Data is controlled by Customer and the Customer Agreement provides Customer with choices and control over that Customer Data.

Excerpt from Asana's Terms of Service

Provision details

Document information
Document
Asana Terms of Service
Entity
Asana
Date stated by the document
Jan. 1, 2024
As printed in Asana’s text (version CA-V-007038), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-007038, captured Sept. 18, 2026
Record ID
CA-P-051918
Document ID
CA-D-000557
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007038)
26c97fc8d173525c37a05e432c777fcca4bd3b1801a61e9cd25a52c042ab15e5
Analysis generated
July 9, 2026 05:03 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007038, captured Sept. 18, 2026 (checked Oct. 6, 2026)
Citation Record
Entity: Asana
Document: Asana Terms of Service
Record ID: CA-P-051918
Version: CA-V-007038
Captured: 2026-09-18 01:00:24 UTC
SHA-256: 26c97fc8d173525c…
URL: https://conductatlas.com/platform/asana/asana-terms-of-service/provision/CA-P-051918/customer-controls-managed-user-data/
Accessed: Nov. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

Get the weekly coverage letter

Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.

Frequently Asked Questions

What does Asana's Customer controls Managed User data clause do?

This establishes that Asana, not the Managed User, defers to the Customer on data control matters, meaning the Managed User's rights over their data are governed by the Customer, not directly by Asana.

How does this clause affect you?

If you are a Managed User, you accept that control over Customer Data sits with the Customer, not with Asana, as between those two parties.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 257 platforms. See the full comparison.

Is ConductAtlas affiliated with Asana?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Asana.