Provision record
Asana · Asana Terms of Service · View original document ↗

Customer Agreement prevails over User Terms in conflicts

High severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what Asana's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

Twitch Medium

The Terms of Service, which incorporate the Guidelines, is the entire agreement between you and Twitch relating to the subject matter herein and will not be modified except by a writing signed by authorized representatives of both parties...

DoorDash Medium

NOTHING IN THIS AGREEMENT SHALL SUPERSEDE, AMEND, OR MODIFY THE TERMS OF ANY SEPARATE AGREEMENT(S) BETWEEN YOU AND DOORDASH RELATING TO YOUR WORK AS AN EMPLOYEE OR INDEPENDENT CONTRACTOR

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
if there is a conflict or inconsistency between an applicable Customer Agreement and these Terms, the terms of the Customer Agreement will first prevail, followed by the provisions in these Terms...

Excerpt from Asana's Terms of Service

Provision details

Document information
Document
Asana Terms of Service
Entity
Asana
Date stated by the document
Jan. 1, 2024
As printed in Asana’s text (version CA-V-007038), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-007038, captured Sept. 18, 2026
Record ID
CA-P-052050
Document ID
CA-D-000557
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007038)
26c97fc8d173525c37a05e432c777fcca4bd3b1801a61e9cd25a52c042ab15e5
Analysis generated
July 9, 2026 05:03 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-007038 (checked Oct. 5, 2026)
Citation Record
Entity: Asana
Document: Asana Terms of Service
Record ID: CA-P-052050
Version: CA-V-007038
Captured: 2026-09-18 01:00:24 UTC
SHA-256: 26c97fc8d173525c…
URL: https://conductatlas.com/platform/asana/asana-terms-of-service/provision/CA-P-052050/customer-agreement-prevails-over-user-terms-in-conflicts/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Asana's Customer Agreement prevails over User Terms in conflicts clause do?

The clause states: “if there is a conflict or inconsistency between an applicable Customer Agreement and these Terms, the terms of the Customer Agreement will first prevail, followed by the provisions in these Terms...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Asana?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Asana.