American Airlines · American Airlines Terms of Use · View original document ↗

Force Majeure / Irregular Operations Exclusion

High severity Unique · 0 of 343 platforms
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Document Record

What it is

If your flight is cancelled or significantly delayed due to weather or other events outside American's control, they are only required to rebook you or refund your ticket — they are not required to pay for hotels, meals, or other expenses you incur.

This analysis describes what American Airlines's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes the operational scope of American Airlines' performance obligations and liability exposure for service disruptions attributable to external events rather than carrier operations or decisions. The provision defines which categories of flight disruptions trigger limited remedies rather than full liability.

Recent Activity

This document changed recently

Medium Jun 6, 2026

The updated Terms of Use no longer include explicit statements about how American Airlines uses performance cookies to analyze site usage and track popular pages, or how functional cookies remember your preferences like language and region settings. Previously, the terms disclosed that cookies are essential to site operation and cannot be rejected. The removal of these disclosures means users visiting the American Airlines website will not find this granular explanation of cookie purposes in the terms themselves, though cookie collection may continue through other disclosure mechanisms such as a separate privacy policy or cookie banner.

View change record →

Consumer impact (what this means for users)

This provision means that in weather-related or other force majeure cancellations, American's only obligation is to rebook you or refund your fare — any additional costs like hotels, meals, or alternate transportation are your responsibility unless American voluntarily provides vouchers.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 30 days
    If your flight is cancelled for any reason and you want a refund rather than a rebooking, visit aa.com and submit a refund request form. Under DOT's 2024 Refund Rule, you are entitled to a cash refund for cancelled flights regardless of cause.

Cross-platform context

See how other platforms handle Force Majeure / Irregular Operations Exclusion and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
American will not be liable for failing to operate any flight as scheduled, or for cancelling, diverting, or delaying any flight where such failure is caused by events beyond American's reasonable control, including but not limited to weather conditions, acts of God, strikes, civil unrest, government action, or air traffic control decisions. In such circumstances, American's obligations are limited to rebooking the passenger on the next available American Airlines flight at no additional charge, or, at the passenger's option, a full refund of the unused portion of the ticket.

— Excerpt from American Airlines's American Airlines Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

1) REGULATORY FRAMEWORK: Force majeure exclusions in airline contracts are broadly permissible under U.S. law and the Airline Deregulation Act (49 U.S.C. § 41713), which preempts most state law claims related to airline service. DOT's 2024 Refund Rule (effective October 28, 2024) requires automatic cash refunds for cancelled flights and significant delays regardless of cause, partially constraining this provision. The Montreal Convention Article 19 (delay liability) and Article 20 (exoneration for carrier due diligence) are also relevant for international flights. 2)

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    DOT (under 49 U.S.C. § 41712) enforces airline refund and consumer protection obligations and has jurisdiction over force majeure refund practices.
    File a complaint →

Provision details

Document information
Document
American Airlines Terms of Use
Entity
American Airlines
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 7, 2026
Record ID
CA-P-004788
Document ID
CA-D-00632
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
21d1117243ad470ea76299e381779185df7cc55b7cf4c2e132253cff5394046b
Analysis generated
May 7, 2026 08:45 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: American Airlines
Document: American Airlines Terms of Use
Record ID: CA-P-004788
Captured: 2026-05-07 08:45:33 UTC
SHA-256: 21d1117243ad470e…
URL: https://conductatlas.com/platform/american-airlines/american-airlines-terms-of-use/force-majeure-irregular-operations-exclusion/
Accessed: June 28, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does American Airlines's Force Majeure / Irregular Operations Exclusion clause do?

This clause establishes the operational scope of American Airlines' performance obligations and liability exposure for service disruptions attributable to external events rather than carrier operations or decisions. The provision defines which categories of flight disruptions trigger limited remedies rather than full liability.

How does this clause affect you?

This provision means that in weather-related or other force majeure cancellations, American's only obligation is to rebook you or refund your fare — any additional costs like hotels, meals, or alternate transportation are your responsibility unless American voluntarily provides vouchers.

Is ConductAtlas affiliated with American Airlines?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by American Airlines.