Provision record
AI21 Labs · AI21 Labs Terms of Use · View original document ↗

$5 Aggregate Liability Cap

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Document Record

What it is

The total combined liability of AI21 and all AI21 affiliates for any claim arising under or in connection with this agreement is capped at $5 USD, regardless of the theory of liability and even if AI21 was aware of the possibility of loss. This cap applies to the maximum extent permitted by applicable law.

This analysis describes what AI21 Labs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision caps AI21's total contractual liability at $5 for all claims combined, regardless of the nature, severity, or basis of the claim. The cap applies to the extent permitted by applicable law, meaning mandatory consumer protection statutes in certain jurisdictions may limit its enforceability.

Interpretive note: Enforceability of the $5 liability cap depends on applicable jurisdiction; mandatory consumer protection laws in the EU, UK, and certain U.S. states may limit or override this cap.

Recent Activity

This document changed recently

Medium Jun 16, 2026

The updated terms remove the explicit "Your Opt-Out Rights" button that previously allowed users to opt out of data sales and targeted advertising. In its place, the revised language establishes a general cookie consent framework requiring users to click "Accept" to allow cookies for site navigation, usage analysis, and marketing efforts. Users retain the ability to choose not to allow certain cookie types, but the prior dedicated opt-out mechanism for data sales and targeted advertising is no longer explicitly described in the accessible terms interface. If you wish to control cookie preferences, you can click on the cookie settings to modify consent for different types of cookies; however, strictly necessary cookies cannot be declined as they are required for core website functionality.

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Consumer impact (what this means for users)

Under this clause, the maximum total amount recoverable from AI21 and its affiliates in connection with website use is $5 USD, subject to any mandatory consumer protection rights that cannot be waived under applicable local law.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
THE COMBINED AGGREGATE LIABILITY OF AI21 AND ALL AI21 AFFILIATES UNDER, OR OTHERWISE IN CONNECTION WITH, THIS AGREEMENT SHALL NOT EXCEED FIVE US DOLLARS (US$ 5). THE FOREGOING EXCLUSIONS AND LIMITATIONS SHALL APPLY: (i) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (SUCH AS, FOR EXAMPLE, IF A JURISDICTION DOES NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OR OF LIABILITY FOR PERSONAL INJURY OR DEATH CAUSED BY NEGLIGENCE); (ii) EVEN IF AI21 HAS BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES, DAMAGES, OR COSTS; (iii) EVEN IF ANY REMEDY IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE; AND (iv) REGARDLESS OF THE THEORY OR BASIS OF LIABILITY, INCLUDING WITHOUT LIMITATION BREACH OF WARRANTY, NEGLIGENCE, MISREPRESENTATION, STRICT LIABILITY, OR OTHER CONTRACT, TORT OR STATUTORY LIABILITY.

Excerpt from AI21 Labs's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
AI21 Labs Terms of Use
Entity
AI21 Labs
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-014070
Document ID
CA-D-00461
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
42a1f81525320b88d04dc6d7fbaa41286524853a2bb83658b4150dbd97aa770a
Analysis generated
July 9, 2026 04:42 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: AI21 Labs
Document: AI21 Labs Terms of Use
Record ID: CA-P-014070
Captured: 2026-07-09 04:42:23 UTC
SHA-256: 42a1f81525320b88…
URL: https://conductatlas.com/platform/ai21-labs/ai21-labs-terms-of-use/provision/CA-P-014070/5-aggregate-liability-cap/
Accessed: Sept. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does AI21 Labs's $5 Aggregate Liability Cap clause do?

This provision caps AI21's total contractual liability at $5 for all claims combined, regardless of the nature, severity, or basis of the claim. The cap applies to the extent permitted by applicable law, meaning mandatory consumer protection statutes in certain jurisdictions may limit its enforceability.

How does this clause affect you?

Under this clause, the maximum total amount recoverable from AI21 and its affiliates in connection with website use is $5 USD, subject to any mandatory consumer protection rights that cannot be waived under applicable local law.

Is ConductAtlas affiliated with AI21 Labs?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AI21 Labs.