Provision record
ActiveCampaign · ActiveCampaign Terms of Service · View original document ↗

Account Suspension and Termination Rights

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Document Record

What it is

The agreement authorizes ActiveCampaign to suspend, restrict, or terminate user access to the Services at its sole discretion if it suspects violations of the Acceptable Use Policy, applicable law, or spam-related conduct, without specifying a prior notice requirement.

This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision grants ActiveCampaign unilateral suspension and termination authority based on suspicion alone, without requiring a confirmed violation or prior notice to the user. For organizations that rely on the platform for active marketing operations, suspension would immediately interrupt ongoing campaigns and messaging workflows.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

The agreement authorizes ActiveCampaign to suspend or terminate account access based on its sole discretion suspicion of policy or legal violations, without a specified prior notice requirement. Upon cancellation or termination, the agreement states users will not have access to or be able to restore Contact Data.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Export Your Data
    Regularly export Contact Data and campaign records using the data export features in the ActiveCampaign account console, as the agreement states that Contact Data cannot be restored after cancellation or termination.

Cross-platform context

See how other platforms handle Account Suspension and Termination Rights and similar clauses.

Compare across platforms →
▸ View Original Clause Language DOCUMENT RECORD
"
We may suspend, restrict or terminate your access to or use of the Services if we suspect, in our sole discretion, that your Marketing Content violates our Acceptable Use Policy or any applicable law, rule or regulation, or that it relates to goods, services or information that are offered in violation of applicable law, or that it includes spam or otherwise duplicative or unsolicited messages.

Excerpt from ActiveCampaign's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
ActiveCampaign Terms of Service
Entity
ActiveCampaign
Document last updated
May 20, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-015353
Document ID
CA-D-00894
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f7dfd1e4d5a889bc878cfbec5c4e17da2cdadb27ad37f45f4c8e6ec8ac371543
Analysis generated
May 20, 2026 14:01 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: ActiveCampaign
Document: ActiveCampaign Terms of Service
Record ID: CA-P-015353
Captured: 2026-05-20 14:01:24 UTC
SHA-256: f7dfd1e4d5a889bc…
URL: https://conductatlas.com/platform/activecampaign/activecampaign-terms-of-service/provision/CA-P-015353/account-suspension-and-termination-rights/
Accessed: Aug. 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does ActiveCampaign's Account Suspension and Termination Rights clause do?

This provision grants ActiveCampaign unilateral suspension and termination authority based on suspicion alone, without requiring a confirmed violation or prior notice to the user. For organizations that rely on the platform for active marketing operations, suspension would immediately interrupt ongoing campaigns and messaging workflows.

How does this clause affect you?

The agreement authorizes ActiveCampaign to suspend or terminate account access based on its sole discretion suspicion of policy or legal violations, without a specified prior notice requirement. Upon cancellation or termination, the agreement states users will not have access to or be able to restore Contact Data.

Is ConductAtlas affiliated with ActiveCampaign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ActiveCampaign.