The agreement requires users to resolve disputes with ActiveCampaign through individual binding arbitration rather than through court proceedings, and includes a waiver of the right to participate in class action litigation. The arbitration provision is identified in the preamble as a material condition of using the Services.
This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that disputes between users and ActiveCampaign must proceed through individual binding arbitration, which is a distinct procedural framework from court litigation. Organizations and individual users should evaluate this clause against applicable law in their jurisdiction, as class action waivers and mandatory arbitration clauses face enforceability limitations in certain jurisdictions including the EU and some U.S. states.
Interpretive note: Enforceability of the class action waiver and mandatory arbitration clause varies by jurisdiction, including EU member states, UK, and certain U.S. states, where statutory consumer protections may override contractual dispute resolution restrictions.
The agreement requires that disputes with ActiveCampaign proceed through individual binding arbitration rather than through courts. The class action waiver means that users cannot join or lead class actions against ActiveCampaign, though the enforceability of these provisions may vary by jurisdiction under applicable law.
Cross-platform context
See how other platforms handle Mandatory Binding Arbitration and Class Action Waiver and similar clauses.
Compare across platforms →"If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 20, do not access or use our Services.Excerpt from ActiveCampaign's Terms of Service
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes that disputes between users and ActiveCampaign must proceed through individual binding arbitration, which is a distinct procedural framework from court litigation. Organizations and individual users should evaluate this clause against applicable law in their jurisdiction, as class action waivers and mandatory arbitration clauses face enforceability limitations in certain jurisdictions including the EU and some U.S. states.
The agreement requires that disputes with ActiveCampaign proceed through individual binding arbitration rather than through courts. The class action waiver means that users cannot join or lead class actions against ActiveCampaign, though the enforceability of these provisions may vary by jurisdiction under applicable law.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ActiveCampaign.