The agreement establishes that subscription fees are charged in advance on an auto-renewing basis, with no refunds unless required by law or explicitly provided in the terms, and cancellation must occur before the end of the current billing period to avoid the next charge.
This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The non-refundable, auto-renewal billing structure means that customers who do not cancel before a renewal date will be charged for the next subscription period without recourse to a refund under the stated terms, which is operationally significant for customers managing annual or multi-period subscriptions.
The agreement requires advance payment on an auto-renewing schedule; fees are non-refundable except as required by law, and customers must cancel before the end of their current billing period to avoid being charged for the subsequent period.
How other platforms handle this
If a Seller offers you the ability to pay for subscriptions, your subscription will start when you click 'accept and buy' (or an equivalent phrase) on a subscription purchase. This is a recurring billing transaction. Unless otherwise stated, your subscription and the relevant billing authorisation w...
Telegram can decide to stop offering subscriptions at any time, including in response to unforeseen circumstances beyond our control, or to comply with a legal requirement; in this case we will cancel your subscription and refund the prorated portion of any prepaid subscription fee equal to the rema...
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"Subscription fees are billed in advance on a recurring basis. Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew and you will be charged for the next period. All fees are non-refundable except as required by law or as explicitly stated in these Terms.— Excerpt from ActiveCampaign's ActiveCampaign Terms of Service
1. REGULATORY LANDSCAPE: Auto-renewal billing practices are regulated in several US states, including California (ARL, Business and Professions Code Section 17600), New York, and others, which require clear disclosure of auto-renewal terms and, in some cases, affirmative consent. The FTC has issued guidance on negative option and auto-renewal disclosures. Non-refundable fee provisions may interact with state consumer protection laws that require pro-rata refunds in specific circumstances. 2. GOVERNANCE EXPOSURE: Medium. Enterprise customers with annual contracts should document renewal dates and cancellation procedures. The 'as required by law' carve-out for refunds means that jurisdiction-specific rights may provide recourse not evident from the standard terms. 3. JURISDICTION FLAGS: California's Automatic Renewal Law imposes specific disclosure and consent requirements for auto-renewal subscriptions, including a requirement to provide clear and conspicuous disclosure of renewal terms before purchase. Similar laws exist in other US states. EU customers may have statutory withdrawal rights under applicable consumer protection directives, though B2B contracts typically fall outside consumer protection frameworks. 4. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should document subscription renewal dates and ensure internal processes for cancellation are in place before renewal deadlines. Enterprise agreements may include different billing and refund provisions that supersede these standard terms. 5. COMPLIANCE CONSIDERATIONS: Finance and procurement teams should integrate ActiveCampaign subscription renewal dates into vendor management tracking systems. Organizations subject to California's Automatic Renewal Law should verify that their subscription enrollment and renewal notification practices satisfy disclosure requirements.
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The non-refundable, auto-renewal billing structure means that customers who do not cancel before a renewal date will be charged for the next subscription period without recourse to a refund under the stated terms, which is operationally significant for customers managing annual or multi-period subscriptions.
The agreement requires advance payment on an auto-renewing schedule; fees are non-refundable except as required by law, and customers must cancel before the end of their current billing period to avoid being charged for the subsequent period.
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