Provision record
ActiveCampaign · ActiveCampaign Terms of Service · View original document ↗

Auto-Upgrade Subscription Fee Increase

Medium severity High confidence Explicit document language Unique · 0 of 352 platforms
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Document Record

What it is

The agreement states that if a user enables the auto-upgrade feature, subscription fees will automatically and immediately increase when the user's Contact Limit is exceeded during a subscription period, with the upgraded fee applying to all future renewal periods.

This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision authorizes immediate, automated fee increases tied to usage thresholds, with the increased rate persisting into all future renewal periods without requiring further user action. Users who enable this feature should be aware that exceeding their Contact Limit at any point during a subscription period triggers a permanent fee increase for all subsequent renewals.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this clause, enabling auto-upgrade in the account console authorizes ActiveCampaign to charge immediately higher subscription fees upon exceeding the Contact Limit. The agreement states that the upgraded fee applies not only to the remainder of the current subscription period but also to each renewal period thereafter.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Log into your ActiveCampaign account console, navigate to billing settings, and disable the auto-upgrade feature to prevent automatic fee increases when Contact Limits are exceeded.

Cross-platform context

See how other platforms handle Auto-Upgrade Subscription Fee Increase and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
If you enable auto-upgrade within your account console, your subscription fees will increase immediately according to usage during the course of a subscription period once you exceed your Contact Limit in such subscription period; such fees will be pro-rated for the remainder of your subscription period and each renewal subscription period thereafter will be charged at such upgraded subscription fee amount.

Excerpt from ActiveCampaign's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
ActiveCampaign Terms of Service
Entity
ActiveCampaign
Document last updated
May 20, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-015348
Document ID
CA-D-00894
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f7dfd1e4d5a889bc878cfbec5c4e17da2cdadb27ad37f45f4c8e6ec8ac371543
Analysis generated
May 20, 2026 14:01 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: ActiveCampaign
Document: ActiveCampaign Terms of Service
Record ID: CA-P-015348
Captured: 2026-05-20 14:01:24 UTC
SHA-256: f7dfd1e4d5a889bc…
URL: https://conductatlas.com/platform/activecampaign/activecampaign-terms-of-service/provision/CA-P-015348/auto-upgrade-subscription-fee-increase/
Accessed: Aug. 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does ActiveCampaign's Auto-Upgrade Subscription Fee Increase clause do?

This provision authorizes immediate, automated fee increases tied to usage thresholds, with the increased rate persisting into all future renewal periods without requiring further user action. Users who enable this feature should be aware that exceeding their Contact Limit at any point during a subscription period triggers a permanent fee increase for all subsequent renewals.

How does this clause affect you?

Under this clause, enabling auto-upgrade in the account console authorizes ActiveCampaign to charge immediately higher subscription fees upon exceeding the Contact Limit. The agreement states that the upgraded fee applies not only to the remainder of the current subscription period but also to each renewal period thereafter.

Is ConductAtlas affiliated with ActiveCampaign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ActiveCampaign.