This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The trigger is recipient complaints—not a finding of actual policy violation—and the action may be immediate, meaning users have no guaranteed notice or cure period before losing account access.
Interpretive note: The excerpt also states users will not be eligible for a refund of any kind upon such termination. This is an independent legal proposition omitted from the canonical claim and recorded in omitted_material.
Users risk immediate account suspension or termination if any recipients complain about spam or unsolicited messages, regardless of whether a formal violation has been determined.
How other platforms handle this
If we become aware that a child has provided us with personal data without parental consent, we remove such data and terminate the child's account (except where we are required to retain all or a portion of such data for compliance purposes).
we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.
We may also terminate your Account if you have been inactive for over a year and you do not have a paid Account. If we terminate your Account due to inactivity, we will provide you with notice before d...
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"in the event of recipients' complaints regarding spam or unsolicited messages, ActiveCampaign may immediately suspend or terminate your account and you will not be eligible for a refund of any kind.— Excerpt from ActiveCampaign's ActiveCampaign Acceptable Use Policy
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The trigger is recipient complaints—not a finding of actual policy violation—and the action may be immediate, meaning users have no guaranteed notice or cure period before losing account access.
Users risk immediate account suspension or termination if any recipients complain about spam or unsolicited messages, regardless of whether a formal violation has been determined.
ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.
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