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"If the second attempt to process the same sample fails, we will offer to send another sample collection kit to the user to collect a second sample at no charge.Excerpt from 23andMe's Terms of Service
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The clause states: “If the second attempt to process the same sample fails, we will offer to send another sample collection kit to the user to collect a second sample at no charge.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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