If you are dissatisfied with your results, experience technical issues, or change your mind after purchasing, you will generally not be entitled to a refund, which is a significant financial consideration for a product costing $99–$499.
By agreeing to these Terms, you waive your right to participate in class action lawsuits against 23andMe and must resolve most disputes through individual arbitration, which significantly limits your legal recourse. Your payments are generally non-refundable, and 23andMe may use de-identified versions of your genetic data for research purposes. You can opt out of the arbitration clause by sending written notice to 23andMe within 30 days of first accepting the Terms.