This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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"If the initial processing fails for any of above reasons, we will reprocess the same sample at no charge to the user.Excerpt from 23andMe's Terms of Service
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The clause states: “If the initial processing fails for any of above reasons, we will reprocess the same sample at no charge to the user.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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