This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes 23andMe to discontinue services at its discretion, which is particularly relevant given publicly disclosed financial difficulties and the possibility of service interruptions affecting access to stored genetic data.
The updated Terms now apply only to users who live outside the United States, Canada, EEA, UK, and Switzerland, or who access the Services from outside those regions. US, Canadian, EEA, UK, and Swiss…
The updated Terms of Service now apply exclusively to users in the United States, narrowing the geographic scope from the prior version that addressed users in multiple regions. The terms now contain…
The updated terms now apply only to users who live outside or access services outside the United States, Canada, EEA, UK, and Switzerland. Previously, the terms applied to US-based users. The terms a…
The agreement requires users to resolve all disputes with 23andMe through individual binding arbitration, waiving the right to participate in class actions or jury trials. The company's liability for genetic testing errors, health reports, or service failures is capped at the amount the user paid in the 12 months before the claim arose. You can opt out of the arbitration clause by sending written notice to 23andMe within 30 days of first agreeing to the terms, using the contact method specified in the arbitration section of the agreement.
How other platforms handle this
Lime reserves the right to (a) modify or discontinue, temporarily or permanently, the Services (or any part thereof); (b) refuse any user access to the Services for any reason, including if Lime believes that user has violated this Agreement; at any time and without notice or liability to you or to ...
Twilio may, without notice, suspend or terminate Customer's account and access to the Services if Customer violates this Agreement, including the Acceptable Use Policy, or if Twilio reasonably believes that Customer's use of the Services is causing harm to Twilio, its network, or third parties.
After receiving and reviewing a report, our Team will take action on the Content where appropriate. These actions may include, but are not limited to: Asking the relevant User for collaboration or modifications to the Content; Unranking the Content; Adding a Not for All Audiences (NFAA) Tag; Removin...
Monitoring
23andMe has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"23andMe reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Services (or any part thereof) at any time and for any reason without liability to you, except as provided herein.— Excerpt from 23andMe's 23andMe Terms of Service
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This provision authorizes 23andMe to discontinue services at its discretion, which is particularly relevant given publicly disclosed financial difficulties and the possibility of service interruptions affecting access to stored genetic data.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.