23andMe · 23andMe Terms of Service

Account Deletion Right

Medium severity
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Why it matters

While account deletion is available, it is important to understand that deleting your account does not necessarily mean all of your genetic data is immediately and permanently destroyed — you should review the Privacy Statement for data deletion implications.

Consumer impact

By agreeing to these Terms, you waive your right to participate in class action lawsuits against 23andMe and must resolve most disputes through individual arbitration, which significantly limits your legal recourse. Your payments are generally non-refundable, and 23andMe may use de-identified versions of your genetic data for research purposes. You can opt out of the arbitration clause by sending written notice to 23andMe within 30 days of first accepting the Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Log into your 23andMe account, go to Account Settings, and select the option to delete your account. For full genetic data deletion, also submit a data deletion request through the Privacy center as account deletion alone may not delete all stored genetic data.

Applicable agencies

  • State AG
    California's CCPA/CPRA gives residents the right to deletion of personal information, including sensitive genetic data, and the State AG enforces these rights.
    File a complaint →

Provision details

Document information
Document
23andMe Terms of Service
Entity
23andMe
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-000898
Document ID
CA-D-00147
Evidence Provenance
Source URL
Wayback Machine
SHA-256
7e93b42fb3bdab478b53b49966e43f287711b2cafdd810994f4abc7aa562b4bf
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: 23andMe | Document: 23andMe Terms of Service | Record: CA-P-000898
Captured: 2026-03-20 07:05:17 UTC | SHA-256: 7e93b42fb3bdab47…
URL: https://conductatlas.com/platform/23andme/23andme-terms-of-service/account-deletion-right/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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