This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause identifies the specific contact channels users must use to raise privacy concerns, which is relevant to understanding how to exercise any privacy rights or lodge complaints.
The updated privacy statement no longer explicitly directs users to a separate Medical Record Privacy Notice for telehealth services or explains that medical information collected through telehealth is governed by different privacy rules. Previously, the policy stated that users choosing telehealth services coordinated through 23andMe would find healthcare privacy protections described in a separate notice. That reference is now absent from the main privacy statement. Users seeking privacy information specific to telehealth services will need to determine independently whether a separate notice exists or contact 23andMe directly using the provided contact information.
View change record →The updated privacy statement no longer explicitly discloses a separate Medical Record Privacy Notice that previously described how medical information is used, disclosed, and maintained for telehealth services. Users who receive telehealth services coordinated through 23andMe may now lack clear notice of which privacy framework governs their medical records, since the reference to that parallel notice has been removed. The organizational scope change from '23andMe Research Institute' to '23andMe' narrows the explicitly named entities responsible for the policy, though operational impact depends on how these entities actually function.
View change record →The reader can submit privacy questions, complaints, or inquiries to 23andMe via email or phone using the specified contact details.
How other platforms handle this
some Visa products and platforms have their own privacy notices. These notices reflect the business-specific requirements that apply. Please read the privacy notices published on our sites and platforms when you sign-up.
Make sure your app and its Support URL include an easy way to contact you...Failure to include accurate and up-to-date contact information not only frustrates customers, but may violate the law in some countries or regions.
If you are approved for a product offered through Affirm by one of our Bank Partners, or through other partnerships with Bank Partners, your non-public personal information will be subject to the following privacy notices...
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23andMe has changed this document before.
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"If you have questions about this Privacy Statement, or have a complaint or inquiry, please email 23andMe's Privacy Administrator at privacy@23andme.com, call us at 1.800.239.5230...— Excerpt from 23andMe's 23andMe Privacy Statement
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The clause identifies the specific contact channels users must use to raise privacy concerns, which is relevant to understanding how to exercise any privacy rights or lodge complaints.
The reader can submit privacy questions, complaints, or inquiries to 23andMe via email or phone using the specified contact details.
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