Provision record
23andMe · 23andMe Privacy Statement · View original document ↗

Contact mechanism for privacy complaints

High confidence Common · 267 of 343 platforms

Key Facts · in the document’s own words

What mechanism does 23andMe provide for users to submit privacy questions, complaints, or inquiries?
“If you have questions about this Privacy Statement, or have a complaint or inquiry, please email 23andMe's Privacy Administrator at privacy@23andme.com, call us at 1.800.239.5230...”
Version CA-V-004635, captured July 9, 2026 · live source ↗
Our reading, not the document’s words
23andMe provides a mechanism for users to submit privacy questions, complaints, or inquiries by emailing privacy@23andme.com or calling 1.800.239.5230.
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This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

The clause identifies the specific contact channels users must use to raise privacy concerns, which is relevant to understanding how to exercise any privacy rights or lodge complaints.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

The reader can submit privacy questions, complaints, or inquiries to 23andMe via email or phone using the specified contact details.

How other platforms handle this

Smartsheet

Smartsheet will notify individual Users of its publicly posted Privacy Notice (available on the Site) and will process personal data collected by Smartsheet...as a data controller pursuant to the Privacy Notice.

OpenAI

Written claims concerning copyright infringement must include the following information: A physical or electronic signature...A description of the copyrighted work...A description of where the allegedly infringing material is located...

Kling AI

We do not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser "Do Not Track" settings and/or signals or other mechanisms that provide consumers the ability to exercise choice...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If you have questions about this Privacy Statement, or have a complaint or inquiry, please email 23andMe's Privacy Administrator at privacy@23andme.com, call us at 1.800.239.5230...

Excerpt from 23andMe's Privacy Statement

Provision details

Document information
Document
23andMe Privacy Statement
Entity
23andMe
Date stated by the document
May 19, 2026
As printed in 23andMe’s text (version CA-V-004635), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-004635, captured July 9, 2026
Record ID
CA-P-026189
Document ID
CA-D-000148
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004635)
219c7fe542ebe3f72785a91c8e76ca124702bad73b88a5827b6619976c4de210
Analysis generated
July 9, 2026 07:23 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004635, captured July 9, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: 23andMe
Document: 23andMe Privacy Statement
Record ID: CA-P-026189
Version: CA-V-004635
Captured: 2026-07-09 00:21:17 UTC
SHA-256: 219c7fe542ebe3f7…
URL: https://conductatlas.com/platform/23andme/23andme-privacy-statement/provision/CA-P-026189/contact-mechanism-for-privacy-complaints/
Accessed: Oct. 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does 23andMe's Contact mechanism for privacy complaints clause do?

The clause identifies the specific contact channels users must use to raise privacy concerns, which is relevant to understanding how to exercise any privacy rights or lodge complaints.

How does this clause affect you?

The reader can submit privacy questions, complaints, or inquiries to 23andMe via email or phone using the specified contact details.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.

Is ConductAtlas affiliated with 23andMe?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.