Provision record
23andMe · 23andMe Privacy Statement · View original document ↗

Contact mechanism for privacy complaints

Low severity High confidence Explicit document language Common · 273 of 352 platforms

Key Facts

What mechanism does 23andMe provide for users to submit privacy questions, complaints, or inquiries?
23andMe provides a mechanism for users to submit privacy questions, complaints, or inquiries by emailing privacy@23andme.com or calling 1.800.239.5230.
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This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause identifies the specific contact channels users must use to raise privacy concerns, which is relevant to understanding how to exercise any privacy rights or lodge complaints.

Clause Stability Stable

0
Changes
5
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1423 other provisions on other platforms.

Consumer impact (what this means for users)

The reader can submit privacy questions, complaints, or inquiries to 23andMe via email or phone using the specified contact details.

How other platforms handle this

Mailchimp Medium

please email our DSA single point of contact at dsa@mailchimp.com to communicate with Mailchimp regarding our content moderation practices in connection with the DSA.

Visa Medium

some Visa products and platforms have their own privacy notices. These notices reflect the business-specific requirements that apply. Please read the privacy notices published on our sites and platforms when you sign-up.

Apple Medium

Make sure your app and its Support URL include an easy way to contact you...Failure to include accurate and up-to-date contact information not only frustrates customers, but may violate the law in some countries or regions.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If you have questions about this Privacy Statement, or have a complaint or inquiry, please email 23andMe's Privacy Administrator at privacy@23andme.com, call us at 1.800.239.5230...

Excerpt from 23andMe's Privacy Statement

Provision details

Document information
Document
23andMe Privacy Statement
Entity
23andMe
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-026189
Document ID
CA-D-00148
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
84a7d427df1aaecf20068443719f4fe644ec63786924fac774f611468fc0435b
Analysis generated
July 9, 2026 07:23 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: 23andMe
Document: 23andMe Privacy Statement
Record ID: CA-P-026189
Captured: 2026-07-09 07:23:55 UTC
SHA-256: 84a7d427df1aaecf…
URL: https://conductatlas.com/platform/23andme/23andme-privacy-statement/provision/CA-P-026189/contact-mechanism-for-privacy-complaints/
Accessed: Aug. 19, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does 23andMe's Contact mechanism for privacy complaints clause do?

The clause identifies the specific contact channels users must use to raise privacy concerns, which is relevant to understanding how to exercise any privacy rights or lodge complaints.

How does this clause affect you?

The reader can submit privacy questions, complaints, or inquiries to 23andMe via email or phone using the specified contact details.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.

Is ConductAtlas affiliated with 23andMe?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.