| Before | After | ||
|---|---|---|---|
| 0 | Agreements and Terms Policies and Guidelines Trademarks and Intellectual Property Procurement and Suppliers Data Protection and Privacy Agreements and Terms Customer Agreements and User Terms for Products and Services Main Services Agreement Region-Specific Terms Professional Services Terms How We Protect Your Service Data (Enterprise Services) How We Protect Your Service Data (Innovation Services) Innovation Services List Zendesk Partner Agreement AI Services Addendum Application Developer and API License Agreement Marketplace Terms of Use Assignments and Transfers Reseller Subscription Services Agreement Data Protection and Privacy Zendesk Trust Center Privacy Notice Cookie Notice Data Processing Agreement CCPA Addendum PowerForm LGPD Addendum Powerform BAA Powerform Government Data Request Policy Policies Data Deletion Policy Promotional Credits Policy Regional Data Hosting Policy Sub-processor Policy Zendesk User Content and Conduct Policy Product Terms Accessibility Policy In-Product Cookies Policy Service-Specific Terms Free Trial and Beta Services Terms Free Trials Privacy Notice Effective Date: January 28, 2026 For the prior version of our Privacy Notice, click here . | 0 | Agreements and Terms Policies and Guidelines Trademarks and Intellectual Property Procurement and Suppliers Data Protection and Privacy Agreements and Terms Customer Agreements and User Terms for Products and Services Zendesk Customer Agreement Region-Specific Terms Professional Services Terms How We Protect Your Service Data (Enterprise Services) How We Protect Your Service Data (Innovation Services) Innovation Services List Zendesk Partner Agreement AI Services Addendum Application Developer and API License Agreement Marketplace Terms of Use Assignments and Transfers Reseller Subscription Services Agreement Data Protection and Privacy Zendesk Trust Center Privacy Notice Cookie Notice Data Processing Agreement CCPA Addendum PowerForm LGPD Addendum Powerform BAA Powerform Government Data Request Policy Policies Data Deletion Policy Promotional Credits Policy Regional Data Hosting Policy Sub-processor Policy Zendesk User Content and Conduct Policy Product Terms Accessibility Policy In-Product Cookies Policy Service-Specific Terms Free Trial and Beta Services Terms Free Trials Privacy Notice Effective Date: May 6, 2026 For the prior version of our Privacy Notice, click here . |
| 3 | Zendesk is a service-first CRM company that builds software designed to improve customer relationships. | 3 | Zendesk is an AI-first service platform powered by self-learning AI agents and our proprietary Resolution Platform. |
| 4 | We’ve developed this Privacy Notice (“ Notice ”) to explain to you how we collect, use, disclose, and store personal data. | 4 | Our software is designed to help organizations resolve customer and employee requests faster and more accurately by unifying conversations, context, and workflows across all channels—from email and messaging to live chat and social media. |
| 5 | We’ve developed this Privacy Notice (“ Notice ”) to explain how we collect, use, disclose, and store personal data to power these intelligent resolutions and improve your service experience. | ||
| 14 | Capitalized terms that we use but are not defined in the Notice (such as Site, Services, Subscriber, Agent, Agent Contact Information, etc.) have the meaning provided in our Main Services Agreement . | 15 | Capitalized terms that we use but are not defined in the Notice (such as Site, Services, Subscriber, Agent, Agent Contact Information, etc.) have the meaning provided in our Zendesk Customer Agreement . |
| 43 | You may opt out of marketing communications here or by clicking the “unsubscribe” link at the bottom of our marketing communications. | 44 | You may manage your email preferences and opt out of marketing communications here or by clicking the “unsubscribe” link at the bottom of our marketing communications. |
| 44 | You may also manage your email preferences here . | — | Removed |
| 182 | Further information can be found on the official DPF website: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction . | 182 | Further information can be found on the official DPF website . |
| 183 | To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ . | 183 | To learn more about the Data Privacy Framework (DPF) program, and our certification can be viewed here . |
| 203 | Affiliates Zendesk, Inc.; Zendesk Brasil Software Corporativo Ltda; Zendesk UK Limited; Zendesk International Limited; Zendesk APS; Zendesk Pty., Ltd; Kabushiki Kaisha Zendesk; Zendesk Incorporated; Zendesk GmbH; Zendesk Singapore Pte. | 203 | Affiliates Zendesk, Inc.; Zendesk Brasil Software Corporativo Ltda; Zendesk UK Limited; Zendesk International Limited; Zendesk APS; Zendesk Pty., Ltd; Zendesk G.K.; Zendesk Incorporated; Zendesk GmbH; Zendesk Singapore Pte. |
| 205 | (Base spółka z ograniczoną odpowiedzialnością); Zendesk Technologies Private Limited; FutureSimple Inc.; Zendesk Korea LLC; Smooch Technologies ULC; Cleverly, Unipessoal, LDA.; ZD Sub Holdings (U.S.); Zendesk Sweden AB.; Smooch Technologies US Inc. | 205 | (Base spółka z ograniczoną odpowiedzialnością); Zendesk Technologies Private Limited; Zendesk Korea LLC; Smooch Technologies ULC; Cleverly, Unipessoal, LDA.; ZD Sub Holdings (U.S.); Zendesk Sweden AB.; Smooch Technologies US Inc. |
| 206 | (U.S.); Zendesk S. de R.L. de C.V. (Mexico); Zendesk Technologies Spain S.L. (Spain); Zoro TopCo, LP; Zendesk Netherlands B.V.; Zendesk Italy S.r.l.; Tymeshift Inc; Tymeshift doo Novi Sad; Tymeshift Portugal, Unipessoal Lda. | 206 | (U.S.); Zendesk S. de R.L. de C.V. (Mexico); Zendesk Technologies Spain S.L. (Spain); Zoro TopCo, LP; Zendesk Netherlands B.V.; Zendesk Italy S.r.l.; Tymeshift Inc; Tymeshift doo Novi Sad; OÜ Qualitista; Zendesk Charitable Foundation; Local Measure, Inc.; Unleash Technologies, Inc.; Forethought Technologies, Inc.; HyperArc Inc. |
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