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|---|---|---|---|
| 0 | Print this page Customer and Partner Agreements Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms Twilio Marketplace Terms Twilio Segment Customer Data Platform Destination Integration and Listing Terms AI/ML Terms Twilio Messaging Campaign Terms Customer Name Changes and Assignments Updates to Legal Terms and Conditions Country Specific Disclosures EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching European Electronic Communications Code Disclosures Italy ALIAS Database Code of Conduct Germany - Impressum Privacy Data Privacy at Twilio Privacy Notice Binding Corporate Rules Customer Proprietary Network Information (CPNI) Sub-processors Customer Data Protection Addendum Supplier Data Protection Addendum Global Applicant Privacy Notice Mobile Application Terms Twilio Frontline End User App Terms Twilio Authy App Terms Supplier Agreements Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct Intellectual Property DMCA Policy Trademark Resources for Law Enforcement Government Requests Transparency Report Civil Requests Submit a request or subpoena Code of Conduct & Ethics Hotline Twilio Code of Conduct Ethics and Whistleblower Hotline Discord Community Code of Conduct Twilio Discord FAQ Digital Promotions General Rules Sweepstakes Rules Customer Research and User Experience Acknowledgement and Waiver Twilio Terms of Service Last Updated: May 7, 2026 Please read our online notice , which explains the changes to these Terms of Service and our other legal terms and conditions in more detail. | 0 | Print this page Customer and Partner Agreements Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms Twilio Marketplace Terms Twilio Segment Customer Data Platform Destination Integration and Listing Terms AI/ML Terms Twilio Messaging Campaign Terms Customer Name Changes and Assignments Updates to Legal Terms and Conditions Country Specific Disclosures EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching European Electronic Communications Code Disclosures Italy ALIAS Database Code of Conduct Germany - Impressum Privacy Data Privacy at Twilio Privacy Notice Binding Corporate Rules Customer Proprietary Network Information (CPNI) Sub-processors Customer Data Protection Addendum Supplier Data Protection Addendum Global Applicant Privacy Notice Mobile Application Terms Twilio Frontline End User App Terms Twilio Authy App Terms Supplier Agreements Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct Intellectual Property DMCA Policy Trademark Resources for Law Enforcement Government Requests Transparency Report Civil Requests Submit a request or subpoena Code of Conduct & Ethics Hotline Twilio Code of Conduct Ethics and Whistleblower Hotline Discord Community Code of Conduct Twilio Discord FAQ Digital Promotions General Rules Sweepstakes Rules Customer Research and User Experience Acknowledgement and Waiver Twilio Terms of Service Last Updated: July 16, 2026 Please read our online notice , which explains the changes to these Terms of Service and our other legal terms and conditions in more detail. |
| 34 | If you are domiciled or registered in: Any country outside of the European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turkey, other than Mexico, Brazil, and Japan Twilio entity entering into this Agreement: Twilio Inc., a Delaware corporation, with a place of business at 101 Spear Street, 5th Floor, San Francisco, California, 94105, United States of America Any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey Twilio Ireland Limited, a company registered in the Republic of Ireland, whose registered address is 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland Mexico CISA Telecomunicaciones, S.A. de C.V., a company registered in Mexico, Avenida Paseo de la Reforma 300, Piso 18, Juarez, Cuauhtémoc, 06600, Ciudad de Mexico, Mexico Brazil Teravoz Telecom Telecomunicações Ltda., a company registered in Brazil, whose registered address is Rua Padre João Manoel, 808, 4th and 5th Floors, Cerqueira César. | 34 | If you are domiciled or registered in: Any country outside of the European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, and Nigeria, other than Mexico, Brazil, and Japan Twilio entity entering into this Agreement: Twilio Inc., a Delaware corporation, with a place of business at 101 Spear Street, 5th Floor, San Francisco, California, 94105, United States of America Any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, or Nigeria Twilio Ireland Limited, a company registered in the Republic of Ireland, whose registered address is 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland Mexico CISA Telecomunicaciones, S.A. de C.V., a company registered in Mexico, Avenida Paseo de la Reforma 300, Piso 18, Juarez, Cuauhtémoc, 06600, Ciudad de Mexico, Mexico Brazil Teravoz Telecom Telecomunicações Ltda., a company registered in Brazil, whose registered address is Rua Padre João Manoel, 808, 4th and 5th Floors, Cerqueira César. |
| 257 | If you are domiciled or registered in: Governing law: Courts with personal jurisdiction: Any country outside of the (a) European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turkey and (b) Asia-Pacific region, other than Brazil, Mexico, and Japan State of California State or federal courts of San Francisco, California, United States of America Any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey England and Wales Courts of London, England, United Kingdom Any country within the Asia-Pacific region, other than Japan Singapore Courts of Singapore Mexico Mexico Courts of Mexico City, Mexico Brazil Brazil Courts of the City and State of São Paulo, Brazil Japan Japan (including its procedural rules) Tokyo District Court If there is a dispute (except for intellectual property disputes) between us, each of us will escalate the dispute internally to see if we can resolve it. | 257 | If you are domiciled or registered in: Governing law: Courts with personal jurisdiction: Any country outside of the (a) European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, and Nigeria and (b) Asia-Pacific region, other than Brazil, Mexico, and Japan State of California State or federal courts of San Francisco, California, United States of America Any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, or Nigeria England and Wales Courts of London, England, United Kingdom Any country within the Asia-Pacific region, other than Japan Singapore Courts of Singapore Mexico Mexico Courts of Mexico City, Mexico Brazil Brazil Courts of the City and State of São Paulo, Brazil Japan Japan (including its procedural rules) Tokyo District Court If there is a dispute (except for intellectual property disputes) between us, each of us will escalate the dispute internally to see if we can resolve it. |
| 266 | Any arbitration proceedings will take place in the English language in (a) San Francisco, California, if you are domiciled or registered in any country outside of the (i) European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turkey and (ii) Asia-Pacific region; (b) London, England, if you are domiciled or registered in any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey; or (c) Singapore, if you are domiciled or registered in any country within the Asia-Pacific region. | 266 | Any arbitration proceedings will take place in the English language in (a) San Francisco, California, if you are domiciled or registered in any country outside of the (i) European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, and Nigeria; (ii) Asia-Pacific region; (b) London, England, if you are domiciled or registered in any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, or Nigeria; or (c) Singapore, if you are domiciled or registered in any country within the Asia-Pacific region. |
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