Diff: Twilio Terms of Service, ConductAtlas

Old version

March 19, 2026 15:01 UTC

3fcd865fa2ad99b107b793351b8163e19d5a0bd2f74ead532a65f7507808b981

CA-V-000168

New version

May 9, 2026 02:02 UTC

d8e5040100546d569fd5d849d713d29ed10d7de425bb66bda3f5d46a2d5d44cd

CA-V-002352

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Change Summary

Twilio updated its Terms of Service on May 9, 2026, making substantial changes to dispute resolution procedures for Mexico-based customers and removing arbitration provisions for Mexico from its general arbitration venue section. The agreement previously established arbitration venues for Japan; these provisions now apply to Mexico instead. For Mexico-domiciled customers, the updated terms replace mandatory arbitration in San Francisco with a 30-day good faith negotiation period followed by binding arbitration under Centro de Arbitraje de México rules in Mexico City, and explicitly exclude Mexican consumer protection law from applying to the commercial relationship.

medium severity

Added

Removed

Modified

	March 19, 2026 15:01 UTC			May 9, 2026 02:02 UTC
	3	English		3	English
	4	An icon of a checkmark		4	An icon of a checkmark
	5	Japanese		5	Japanese
n			n	6	Portuguese
				7	Spanish
	6	Support		8	Support
	7	An icon of a down chevron		9	An icon of a down chevron
	8	Help Center		10	Help Center
	11	Login		13	Login
	12	An icon of a down chevron		14	An icon of a down chevron
	13	Log in to		15	Log in to
n	14	Messaging, Voice, Verify, Video, and more	n	16	Twilio Console
	15	Twilio		17	Conversations, Communications and Authentication
	16	Or log in to access:		18	Or log in to access:
n			n	19	Twilio SendGrid
				20	Email and Marketing Campaigns
				21	Twilio Segment
	17	Customer Data Platform		22	Customer Data Platform
n	18	Twilio Segment	n
	19	Email
	20	Twilio SendGrid
	21	Twilio logo		23	Twilio logo
	22	Products		24	Products
	23	An icon of a down chevron		25	An icon of a down chevron
n	24	The Platform	n	26	Twilio Platform
	25	An icon of a plus symbol		27	An icon of a right chevron
				28	Next gen
				29	Built for engagement in the agentic era. Twilio connects communication channels,
				>	customer context, and AI on one flexible platform.
				30	Conversations
				31	An icon of a right chevron
	26	An icon of a minus symbol		32	An icon of a plus symbol
	27	Customer Engagement Platform		33	An icon of a minus symbol
				34	Twilio Conversation memory icon
				35	Conversation Memory
	28	An icon of a right chevron		36	An icon of a right chevron
n	29	One flexible platform that combines data, AI, and the communication channels you	n	37	New
	>	r customers love.
				38	Build a persistent memory of customer interactions
				39	Twilio Conversation orchestrator icon
				40	Conversation Orchestrator
				41	An icon of a right chevron
				42	New
				43	Keep conversations connected across channels
				44	Twilio Conversation intelligence icon
				45	Conversation Intelligence
				46	An icon of a right chevron
				47	Extract context from real-time conversations
				48	Twilio Conversation relay icon
				49	Conversation Relay
				50	An icon of a right chevron
				51	Build advanced voice AI for natural conversations
				52	Conversations
	30	Communications		53	Communications
	31	An icon of a right chevron		54	An icon of a right chevron
n	32	Customer Data	n
	33	An icon of a right chevron
	34	Communications
	35	An icon of a plus symbol		55	An icon of a plus symbol
	36	An icon of a minus symbol		56	An icon of a minus symbol
	37	Messaging		57	Messaging
	38	An icon of a right chevron		58	An icon of a right chevron
	39	SMS		59	SMS
n			n	60	WhatsApp
	40	RCS		61	RCS
n	41	WhatsApp	n
	42	Conversations API
	43	Voice		62	Voice
	44	An icon of a right chevron		63	An icon of a right chevron
	45	SIP Trunking		64	SIP Trunking
n	46	Email API	n	65	Email
	47	An icon of a right chevron		66	An icon of a right chevron
	48	SMTP Service		67	SMTP Service
n	49	Marketing Campaigns	n
	50	Phone Numbers		68	Phone Numbers
	51	An icon of a right chevron		69	An icon of a right chevron
	52	Toll-free		70	Toll-free
	56	An icon of a right chevron		74	An icon of a right chevron
	57	Flex		75	Flex
	58	An icon of a right chevron		76	An icon of a right chevron
n			n	77	Communications
				78	Authentication
				79	An icon of a right chevron
				80	An icon of a plus symbol
				81	An icon of a minus symbol
				82	Verify
				83	An icon of a right chevron
				84	Lookup
				85	An icon of a right chevron
				86	Authentication
	59	Customer Data		87	Customer Data
n			n	88	An icon of a right chevron
	60	An icon of a plus symbol		89	An icon of a plus symbol
	61	An icon of a minus symbol		90	An icon of a minus symbol
	62	Connections		91	Connections
	63	An icon of a right chevron		92	An icon of a right chevron
	64	Warehouses		93	Warehouses
n	65	Reverse ETL	n
	66	Functions
	67	Protocols		94	Protocols
	68	An icon of a right chevron		95	An icon of a right chevron
	69	Unify		96	Unify
	70	An icon of a right chevron		97	An icon of a right chevron
n	71	Profiles Sync	n
	72	Unified Profiles
	73	Engage		98	Engage
	74	An icon of a right chevron		99	An icon of a right chevron
	75	Audiences		100	Audiences
	76	Journeys		101	Journeys
n	77	Intelligence	n	102	Customer Data
	78	Predictions
	79	Recommendations
	80	Data Observability
	81	Authentication
	82	An icon of a plus symbol
	83	An icon of a minus symbol
	84	Verify
	85	An icon of a right chevron
	86	Lookup
	87	An icon of a right chevron
	88	Conversational AI
	89	An icon of a plus symbol
	90	An icon of a minus symbol
	91	Conversational AI
	92	An icon of a right chevron
	93	ConversationRelay
	94	Conversational Intelligence
	95	See all products		103	See all products
n	96	See Twilio’s latest innovations, integrations, builder tools and support plans	n	104	See Twilio’s latest innovations and CDP integrations
	97	Solutions		105	Solutions
	98	An icon of a down chevron		106	An icon of a down chevron
	99	Use Cases		107	Use Cases
	207	An icon of a right chevron		215	An icon of a right chevron
	208	Events		216	Events
	209	An icon of a right chevron		217	An icon of a right chevron
n	210	2025 Gartner® Magic Quadrant™ for CPaaS	n	218	Increase agent productivity with conversational AI
	211	Twilio was once again named a Leader and positioned highest for our Ability to E		219	Make self-service your strongest support channel with AI agents built on the rig
	>	xecute.		>	ht foundation.
	212	Read now		220	Learn more
	213	Resources		221	Resources
	214	An icon of a down chevron		222	An icon of a down chevron
	215	Developers		223	Developers
	263	An icon of a right chevron		271	An icon of a right chevron
	264	SendGrid status		272	SendGrid status
	265	Segment status		273	Segment status
n	266	Twilio Talks: Scaling Customer Engagement with Contextual Data and AI	n	274	SIGNAL ‘26: The next generation is here
	267	See how Twilio helps orchestrate smarter conversations across every channel.		275	We just revealed the future of the Twilio platform. Dive into the highlights and
				>	product releases.
	268	Register now		276	See what launched
				277	An icon of a outbound link arrow
	269	Pricing		278	Pricing
	270	An icon of a down chevron		279	An icon of a down chevron
	271	Overview		280	Overview
	274	All Pricing		283	All Pricing
	275	An icon of a right chevron		284	An icon of a right chevron
	276	Transparent pricing with discounts as you scale. Sign up for a free trial—no cre		285	Transparent pricing with discounts as you scale. Sign up for a free trial—no cre
	>	dit card required.		>	dit card required.
n			n	286	Conversations
				287	An icon of a plus symbol
				288	An icon of a minus symbol
				289	Conversations
				290	An icon of a right chevron
				291	Conversation Memory
				292	Conversation Orchestrator
				293	Conversation Intelligence
				294	Conversation Relay
	277	Communications		295	Communications
	278	An icon of a plus symbol		296	An icon of a plus symbol
	279	An icon of a minus symbol		297	An icon of a minus symbol
	293	An icon of a right chevron		311	An icon of a right chevron
	294	Flex		312	Flex
	295	An icon of a right chevron		313	An icon of a right chevron
n			n	314	Authentication
				315	An icon of a plus symbol
				316	An icon of a minus symbol
				317	Verify
				318	An icon of a right chevron
				319	Lookup
				320	An icon of a right chevron
	296	Customer Data		321	Customer Data
	297	An icon of a plus symbol		322	An icon of a plus symbol
	298	An icon of a minus symbol		323	An icon of a minus symbol
	299	Customer Data Platform		324	Customer Data Platform
	300	An icon of a right chevron		325	An icon of a right chevron
	301	Customer Data Pipeline		326	Customer Data Pipeline
n	302	An icon of a right chevron	n
	303	Authentication
	304	An icon of a plus symbol
	305	An icon of a minus symbol
	306	Verify
	307	An icon of a right chevron
	308	Lookup
	309	An icon of a right chevron		327	An icon of a right chevron
	310	An icon of a search magnifying glass		328	An icon of a search magnifying glass
	311	Data is collected based on search terms. Privacy Policy		329	Data is collected based on search terms. Privacy Policy
	314	Data is collected based on search terms. Privacy Policy		332	Data is collected based on search terms. Privacy Policy
	315	Products		333	Products
	316	An icon of a down chevron		334	An icon of a down chevron
n	317	The Platform	n	335	Twilio Platform
	318	An icon of a plus symbol		336	An icon of a right chevron
				337	Next gen
				338	Built for engagement in the agentic era. Twilio connects communication channels,
				>	customer context, and AI on one flexible platform.
				339	Conversations
				340	An icon of a right chevron
	319	An icon of a minus symbol		341	An icon of a plus symbol
	320	Customer Engagement Platform		342	An icon of a minus symbol
				343	Twilio Conversation memory icon
				344	Conversation Memory
	321	An icon of a right chevron		345	An icon of a right chevron
n	322	One flexible platform that combines data, AI, and the communication channels you	n	346	New
	>	r customers love.
				347	Build a persistent memory of customer interactions
				348	Twilio Conversation orchestrator icon
				349	Conversation Orchestrator
				350	An icon of a right chevron
				351	New
				352	Keep conversations connected across channels
				353	Twilio Conversation intelligence icon
				354	Conversation Intelligence
				355	An icon of a right chevron
				356	Extract context from real-time conversations
				357	Twilio Conversation relay icon
				358	Conversation Relay
				359	An icon of a right chevron
				360	Build advanced voice AI for natural conversations
				361	Conversations
	323	Communications		362	Communications
	324	An icon of a right chevron		363	An icon of a right chevron
n	325	Customer Data	n
	326	An icon of a right chevron
	327	Communications
	328	An icon of a plus symbol		364	An icon of a plus symbol
	329	An icon of a minus symbol		365	An icon of a minus symbol
	330	Messaging		366	Messaging
	331	An icon of a right chevron		367	An icon of a right chevron
	332	SMS		368	SMS
n			n	369	WhatsApp
	333	RCS		370	RCS
n	334	WhatsApp	n
	335	Conversations API
	336	Voice		371	Voice
	337	An icon of a right chevron		372	An icon of a right chevron
	338	SIP Trunking		373	SIP Trunking
n	339	Email API	n	374	Email
	340	An icon of a right chevron		375	An icon of a right chevron
	341	SMTP Service		376	SMTP Service
n	342	Marketing Campaigns	n
	343	Phone Numbers		377	Phone Numbers
	344	An icon of a right chevron		378	An icon of a right chevron
	345	Toll-free		379	Toll-free
	349	An icon of a right chevron		383	An icon of a right chevron
	350	Flex		384	Flex
	351	An icon of a right chevron		385	An icon of a right chevron
n			n	386	Communications
				387	Authentication
				388	An icon of a right chevron
				389	An icon of a plus symbol
				390	An icon of a minus symbol
				391	Verify
				392	An icon of a right chevron
				393	Lookup
				394	An icon of a right chevron
				395	Authentication
	352	Customer Data		396	Customer Data
n			n	397	An icon of a right chevron
	353	An icon of a plus symbol		398	An icon of a plus symbol
	354	An icon of a minus symbol		399	An icon of a minus symbol
	355	Connections		400	Connections
	356	An icon of a right chevron		401	An icon of a right chevron
	357	Warehouses		402	Warehouses
n	358	Reverse ETL	n
	359	Functions
	360	Protocols		403	Protocols
	361	An icon of a right chevron		404	An icon of a right chevron
	362	Unify		405	Unify
	363	An icon of a right chevron		406	An icon of a right chevron
n	364	Profiles Sync	n
	365	Unified Profiles
	366	Engage		407	Engage
	367	An icon of a right chevron		408	An icon of a right chevron
	368	Audiences		409	Audiences
	369	Journeys		410	Journeys
n	370	Intelligence	n	411	Customer Data
	371	Predictions
	372	Recommendations
	373	Data Observability
	374	Authentication
	375	An icon of a plus symbol
	376	An icon of a minus symbol
	377	Verify
	378	An icon of a right chevron
	379	Lookup
	380	An icon of a right chevron
	381	Conversational AI
	382	An icon of a plus symbol
	383	An icon of a minus symbol
	384	Conversational AI
	385	An icon of a right chevron
	386	ConversationRelay
	387	Conversational Intelligence
	388	See all products		412	See all products
n	389	See Twilio’s latest innovations, integrations, builder tools and support plans	n	413	See Twilio’s latest innovations and CDP integrations
	390	Solutions		414	Solutions
	391	An icon of a down chevron		415	An icon of a down chevron
	392	Use Cases		416	Use Cases
	500	An icon of a right chevron		524	An icon of a right chevron
	501	Events		525	Events
	502	An icon of a right chevron		526	An icon of a right chevron
n	503	2025 Gartner® Magic Quadrant™ for CPaaS	n	527	Increase agent productivity with conversational AI
	504	Twilio was once again named a Leader and positioned highest for our Ability to E		528	Make self-service your strongest support channel with AI agents built on the rig
	>	xecute.		>	ht foundation.
	505	Read now		529	Learn more
	506	Resources		530	Resources
	507	An icon of a down chevron		531	An icon of a down chevron
	508	Developers		532	Developers
	556	An icon of a right chevron		580	An icon of a right chevron
	557	SendGrid status		581	SendGrid status
	558	Segment status		582	Segment status
n	559	Twilio Talks: Scaling Customer Engagement with Contextual Data and AI	n	583	SIGNAL ‘26: The next generation is here
	560	See how Twilio helps orchestrate smarter conversations across every channel.		584	We just revealed the future of the Twilio platform. Dive into the highlights and
				>	product releases.
	561	Register now		585	See what launched
				586	An icon of a outbound link arrow
	562	Pricing		587	Pricing
	563	An icon of a down chevron		588	An icon of a down chevron
	564	Overview		589	Overview
	567	All Pricing		592	All Pricing
	568	An icon of a right chevron		593	An icon of a right chevron
	569	Transparent pricing with discounts as you scale. Sign up for a free trial—no cre		594	Transparent pricing with discounts as you scale. Sign up for a free trial—no cre
	>	dit card required.		>	dit card required.
n			n	595	Conversations
				596	An icon of a plus symbol
				597	An icon of a minus symbol
				598	Conversations
				599	An icon of a right chevron
				600	Conversation Memory
				601	Conversation Orchestrator
				602	Conversation Intelligence
				603	Conversation Relay
	570	Communications		604	Communications
	571	An icon of a plus symbol		605	An icon of a plus symbol
	572	An icon of a minus symbol		606	An icon of a minus symbol
	586	An icon of a right chevron		620	An icon of a right chevron
	587	Flex		621	Flex
	588	An icon of a right chevron		622	An icon of a right chevron
n			n	623	Authentication
				624	An icon of a plus symbol
				625	An icon of a minus symbol
				626	Verify
				627	An icon of a right chevron
				628	Lookup
				629	An icon of a right chevron
	589	Customer Data		630	Customer Data
	590	An icon of a plus symbol		631	An icon of a plus symbol
	591	An icon of a minus symbol		632	An icon of a minus symbol
	592	Customer Data Platform		633	Customer Data Platform
	593	An icon of a right chevron		634	An icon of a right chevron
	594	Customer Data Pipeline		635	Customer Data Pipeline
n	595	An icon of a right chevron	n
	596	Authentication
	597	An icon of a plus symbol
	598	An icon of a minus symbol
	599	Verify
	600	An icon of a right chevron
	601	Lookup
	602	An icon of a right chevron		636	An icon of a right chevron
	603	Contact sales		637	Contact sales
	604	Start for free		638	Start for free
	616	Twilio Marketplace Terms		650	Twilio Marketplace Terms
	617	Twilio Segment Customer Data Platform Destination Integration and Listing Terms		651	Twilio Segment Customer Data Platform Destination Integration and Listing Terms
	618	AI/ML Terms		652	AI/ML Terms
n			n	653	Twilio Messaging Campaign Terms
	619	Customer Name Changes and Assignments		654	Customer Name Changes and Assignments
	620	Updates to Legal Terms and Conditions		655	Updates to Legal Terms and Conditions
	621	Country Specific Disclosures		656	Country Specific Disclosures
	669	An icon of a down chevron		704	An icon of a down chevron
	670	Acknowledgement and Waiver		705	Acknowledgement and Waiver
	671	Twilio Terms of Service		706	Twilio Terms of Service
n	672	Last Updated: May 16, 2025	n	707	Last Updated: May 7, 2026
	673	Please read our online notice, which explains the changes to these Terms of Serv		708	Please read our online notice, which explains the changes to these Terms of Serv
	>	ice and our other legal terms and conditions in more detail.		>	ice and our other legal terms and conditions in more detail.
	674	The most recent prior version of these Terms of Service is available here.		709	The most recent prior version of these Terms of Service is available here.
n			n	710	If you are a Stytch customer, the most recent prior version of the Stytch Terms
				>	of Service is available here.
				711	WE RECOMMEND THAT YOU DOWNLOAD A COPY OF THESE TERMS OF SERVICE BY CLICKING ON T
				>	HE “PRINT THIS PAGE” LINK IN THE TOP RIGHT CORNER AND SAVING IT AS A PDF.
	675	Table of Contents		712	Table of Contents
	676	1. Definitions		713	1. Definitions
	677	2. Services		714	2. Services
	691	THE SERVICES ARE INTENDED FOR BUSINESS USE OR USE IN CONNECTION WITH AN INDIVIDU		728	THE SERVICES ARE INTENDED FOR BUSINESS USE OR USE IN CONNECTION WITH AN INDIVIDU
	>	AL’S TRADE, CRAFT, OR PROFESSION ONLY.		>	AL’S TRADE, CRAFT, OR PROFESSION ONLY.
	692	If you have a separate written agreement with Twilio for your use of the Service		729	If you have a separate written agreement with Twilio for your use of the Service
	>	s, these Twilio Terms of Service will not apply to you, unless that written agre		>	s, these Twilio Terms of Service will not apply to you, unless that written agre
	>	ement does not cover a particular Service, in which case, these Twilio Terms of		>	ement does not cover a particular Service, in which case, these Twilio Terms of
	>	Service apply solely to your use of that particular Service.		>	Service apply solely to your use of that particular Service.
	693	These Twilio Terms of Service (“Agreement”) set forth the terms for your use of		730	These Twilio Terms of Service (“Agreement”) set forth the terms for your use of
	>	the Services and are effective as of the date you accept or otherwise agree to t		>	the Services and are effective as of the date you accept or otherwise agree to t
	>	he terms of this Agreement (“Effective Date”). This Agreement consists of these		>	he terms of this Agreement (“Effective Date”). This Agreement consists of these
	>	Twilio Terms of Service, terms referenced in these Twilio Terms of Service which		>	Twilio Terms of Service, terms referenced in these Twilio Terms of Service which
	>	are available at hyperlinks, and any applicable Order Form(s) (as defined below		>	are available at hyperlinks, and any applicable Order Form(s) (as defined below
	>	). This Agreement is between the applicable Twilio entity identified below (“Twi		>	). This Agreement is between the applicable Twilio entity identified below (“Twi
	>	lio”) and you or the organization on whose behalf you are accepting or otherwise		>	lio”) and you or the organization on whose behalf you are accepting or otherwise
	>	agreeing to the terms of this Agreement (“you", "your", "yours", or "Customer”)		>	agreeing to the terms of this Agreement (“you", "your", "yours", or "Customer”)
	>	.		>	.
n	694	If you are domiciled in:	n	731	If you are domiciled or registered in:
	695	Any country outside of the European Economic Area and its regions and territorie		732	Any country outside of the European Economic Area and its regions and territorie
	>	s, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turkey, o		>	s, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turkey, o
	>	ther than Japan		>	ther than Mexico, Brazil, and Japan
	696	Twilio entity entering into this Agreement:		733	Twilio entity entering into this Agreement:
	697	Twilio Inc., a Delaware corporation, with a place of business at 101 Spear Stree		734	Twilio Inc., a Delaware corporation, with a place of business at 101 Spear Stree
	>	t, 5th Floor, San Francisco, California, 94105, United States of America		>	t, 5th Floor, San Francisco, California, 94105, United States of America
	698	Any country within the European Economic Area or its regions or territories, the		735	Any country within the European Economic Area or its regions or territories, the
	>	United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey		>	United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey
	699	Twilio Ireland Limited, a company registered in the Republic of Ireland, whose r		736	Twilio Ireland Limited, a company registered in the Republic of Ireland, whose r
	>	egistered address is 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland		>	egistered address is 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland
n			n	737	Mexico
				738	CISA Telecomunicaciones, S.A. de C.V., a company registered in Mexico, Avenida P
				>	aseo de la Reforma 300, Piso 18, Juarez, Cuauhtémoc, 06600, Ciudad de Mexico, Me
				>	xico
				739	Brazil
				740	Teravoz Telecom Telecomunicações Ltda., a company registered in Brazil, whose re
				>	gistered address is Rua Padre João Manoel, 808, 4th and 5th Floors, Cerqueira Cé
				>	sar. City of São Paulo, State of São Paulo, 01411-000, Brazil
	700	Japan		741	Japan
n	701	Twilio Japan G.K., a Japanese company with a place of business at Link Square Sh	n	742	Twilio Japan G.K., a Japanese company, with a place of business at Link Square S
	>	injuku 16F, 5-27-5 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan		>	hinjuku 16F, 5-27-5 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan
	702	These terms might change. We will let you know at least 30 days before we make a		743	These terms might change. We will let you know at least 30 days before we make a
	>	ny significant changes that impact you or your use of our services, unless we ar		>	ny significant changes that impact you or your use of our services, unless we ar
	>	e unable to because of changes in laws, regulations, or carrier requirements. Th		>	e unable to because of changes in laws, regulations, or carrier requirements. Th
	>	e updated version of these terms will be posted on this page.		>	e updated version of these terms will be posted on this page.
	703	If you keep using our services after these terms have changed and gone into effe		744	If you keep using our services after these terms have changed and gone into effe
	>	ct, that means you have accepted those changes and they are legally binding on y		>	ct, that means you have accepted those changes and they are legally binding on y
	>	ou. If you do not agree with the changed terms, you must stop using our services		>	ou. If you do not agree with the changed terms, you must stop using our services
	>	immediately.		>	immediately.
	704	Twilio may update the terms of this Agreement from time to time. Twilio will pro		745	Twilio may update the terms of this Agreement from time to time. Twilio will pro
	>	vide you with written notice of any material updates at least thirty (30) days p		>	vide you with written notice of any material updates at least thirty (30) days p
	>	rior to the date the updated version of this Agreement is effective, unless such		>	rior to the date the updated version of this Agreement is effective, unless such
	>	material updates result from changes in laws, regulations, or requirements from		>	material updates result from changes in laws, regulations, or requirements from
	>	telecommunications providers. The current, up to date version of this Agreement		>	telecommunications providers. The current, up to date version of this Agreement
	>	will be available at https://www.twilio.com/legal/tos. Notices for material upd		>	will be available at https://www.twilio.com/legal/tos. Notices for material upd
	>	ates to the terms of this Agreement will be given in accordance with Section 9.5		>	ates to the terms of this Agreement will be given in accordance with Section 9.5
	>	(Notices). Following such notice, your continued use of the Services on or afte		>	(Notices). Following such notice, your continued use of the Services on or afte
	>	r the date the updated version of this Agreement is effective and binding, as in		>	r the date the updated version of this Agreement is effective and binding, as in
	>	dicated at the top of this Agreement, constitutes your acceptance of the updated		>	dicated at the top of this Agreement, constitutes your acceptance of the updated
	>	version of this Agreement. The updated version of this Agreement supersedes all		>	version of this Agreement. The updated version of this Agreement supersedes all
	>	prior versions. If you do not agree to the updated version of this Agreement, y		>	prior versions. If you do not agree to the updated version of this Agreement, y
	>	ou must stop using the Services immediately.		>	ou must stop using the Services immediately.
	716	“Documentation” means Twilio’s documentation, including any usage guides and pol		757	“Documentation” means Twilio’s documentation, including any usage guides and pol
	>	icies, for the Services, the current version of which is available at https://ww		>	icies, for the Services, the current version of which is available at https://ww
	>	w.twilio.com/docs.		>	w.twilio.com/docs.
	717	“End User” means any user of the Services, including via any Customer Services.		758	“End User” means any user of the Services, including via any Customer Services.
	718	“Malicious Code” means code, files, scripts, agents, or programs intended to do		759	“Malicious Code” means code, files, scripts, agents, or programs intended to do
	>	harm, including, for example, viruses, worms, time bombs and Trojan horses.		>	harm, including, for example, viruses, worms, time bombs and Trojan horses.
n	719	“Order Form” means an ordering document between you and Twilio, or any of their	n	760	“Order Form” means an (a) ordering document between you and Twilio, or any of th
	>	Affiliates, that specifies mutually agreed upon rates for certain Services and a		>	eir Affiliates, or (b) online order that you or your Affiliates place through it
	>	ny commercial terms related thereto.		>	s account via a self-service purchasing workflowthat, in either case, specifies
				>	mutually agreed upon rates for certain Services and any commercial terms related
				>	thereto.
	720	“Services” means the products and services provided by Twilio or its Affiliates,		761	“Services” means the products and services provided by Twilio or its Affiliates,
	>	as applicable, including all updates, modifications, or improvements thereto, t		>	as applicable, including all updates, modifications, or improvements thereto, t
	>	hat you purchase pursuant to an Order Form or otherwise use. Services excludes a		>	hat you purchase pursuant to an Order Form or otherwise use. Services excludes a
	>	ny Customer Services and Third Party Services (as defined below).		>	ny Customer Services and Third-Party Services (as defined below).
	721	"Support Terms" means the support-related terms for the Services, the current ve		762	"Support Terms" means the support-related terms for the Services, the current ve
	>	rsion of which is available at https://www.twilio.com/support-plans.		>	rsion of which is available at https://www.twilio.com/support-plans.
n	722	"Third Party Services" means any products, services, or software components that	n	763	"Third-Party Services" means any products, services, or software components that
	>	are purchased by you from Twilio, but provided, or otherwise made available, by		>	are purchased by you from Twilio, but provided, or otherwise made available, by
	>	a third party (i.e., a party other than Twilio). Third Party Services are gover		>	a third party (i.e., a party other than Twilio). Third-Party Services are gover
	>	ned by a separate agreement between you and the third-party provider.		>	ned by a separate agreement between you and the third-party provider.
	723	"Twilio Acceptable Use Policy" means certain terms relating to the use of the Se		764	"Twilio Acceptable Use Policy" means certain terms relating to the use of the Se
	>	rvices, including the Service and Country Specific Requirements set forth therei		>	rvices, including the Service and Country Specific Requirements set forth therei
	>	n, the current version of which is available at https://www.twilio.com/legal/aup		>	n, the current version of which is available at https://www.twilio.com/legal/aup
	>	.		>	.
	724	“Twilio Data” means any data that is (a) derived or generated from the use or pr		765	“Twilio Data” means any data that is (a) derived or generated from the use or pr
	>	ovision of the Services that does not identify you, your End Users, or any natur		>	ovision of the Services that does not identify you, your End Users, or any natur
	>	al person or is anonymized, de-identified, and/or aggregated such that it can no		>	al person or is anonymized, de-identified, and/or aggregated such that it can no
	>	longer identify you, your End Users, or any natural person or (b) any Customer		>	longer identify you, your End Users, or any natural person or (b) any Customer
	>	Data that is anonymized, de-identified, and/or aggregated by Twilio in accordanc		>	Data that is anonymized, de-identified, and/or aggregated by Twilio in accordanc
	>	e with this Agreement.		>	e with this Agreement.
	725	“Twilio Data Protection Addendum” means the personal data processing-related ter		766	“Twilio Data Protection Addendum” means the personal data processing-related ter
	>	ms for the Services, the current version of which is available at https://www.tw		>	ms for the Services, the current version of which is available at https://www.tw
	>	ilio.com/legal/data-protection-addendum		>	ilio.com/legal/data-protection-addendum
	746	(e) The information about you in your account is not true, accurate, or complete		787	(e) The information about you in your account is not true, accurate, or complete
	>	.		>	.
	747	2.3 Suspension of Services. Twilio may suspend the Services upon written notice		788	2.3 Suspension of Services. Twilio may suspend the Services upon written notice
	>	to you if Twilio, in good faith, determines: (a) that you or your End Users mate		>	to you if Twilio, in good faith, determines: (a) that you or your End Users mate
	>	rially breach (or Twilio, in good faith, believes that you or your End Users hav		>	rially breach (or Twilio, in good faith, believes that you or your End Users hav
	>	e materially breached) the Twilio Acceptable Use Policy; (b) there is an unusual		>	e materially breached) the Twilio Acceptable Use Policy; (b) there is an unusual
	>	and material spike or increase in your use of the Services and that such traffi		>	and material spike or increase in your use of the Services and that such traffi
	>	c or use is fraudulent or materially and negatively impacting the operating capa		>	c or use is fraudulent or materially and negatively impacting the operating capa
	>	bility of the Services; (c) that its provision of the Services is prohibited by		>	bility of the Services; (c) that its provision of the Services is prohibited by
	>	applicable law or regulation; (d) there is any use of the Services by you or you		>	applicable law or regulation; (d) there is any use of the Services by you or you
	>	r End Users that threatens the security, integrity, or availability of the Servi		>	r End Users that threatens the security, integrity, or availability of the Servi
	>	ces; or (e) that information in your account is untrue, inaccurate, or incomplet		>	ces; or (e) that information in your account is untrue, inaccurate, or incomplet
	>	e. You remain responsible for the Fees (as defined in Section 3.3 (Payment Terms		>	e. You remain responsible for the Fees (as defined in Section 3.3 (Payment Terms
	>	)).		>	)).
	748	Our services operate on a multi-tenant platform, which we are always looking to		789	Our services operate on a multi-tenant platform, which we are always looking to
	>	innovate and make better. As such, our services may change over time. We will le		>	innovate and make better. As such, our services may change over time. We will le
	>	t you know in advance if any changes to our services are not backwards compatibl		>	t you know in advance if any changes to our services are not backwards compatibl
	>	e. We may also work with you to resolve any significant negative impacts that re		>	e. We may also work with you to resolve any significant negative impacts that re
	>	sult from changes to our services that are not backwards compatible.		>	sult from changes to our services that are not backwards compatible.
n	749	2.4 Changes to the Services. You acknowledge that the features and functions of	n	790	2.4 Changes to the Services. You acknowledge that the Services may change over t
	>	the Services may change over time; provided, however, Twilio will not materially		>	ime. It is your responsibility to ensure the Customer Services are compatible wi
	>	decrease the overall functionality of the Services. It is your responsibility t		>	th the Services. Twilio endeavors to avoid changes to the Services that are not
	>	o ensure the Customer Services are compatible with the Services. Twilio endeavor		>	backwards compatible, however, if any such changes become necessary, Twilio will
	>	s to avoid changes to the Services that are not backwards compatible, however, i		>	use commercially reasonable efforts to notify you at least sixty (60) days prio
	>	f any such changes become necessary, Twilio will use commercially reasonable eff		>	r to implementation. In the event Twilio makes a non-backwards compatible change
	>	orts to notify you at least sixty (60) days prior to implementation. In the even		>	to certain Services and such change materially and negatively impacts your use
	>	t Twilio makes a non-backwards compatible change to certain Services and such ch		>	of the Services (“Adverse Change”), (a) you will notify Twilio of the Adverse Ch
	>	ange materially and negatively impacts your use of the Services (“Adverse Change		>	ange and (b) Twilio may agree to work with you to resolve or otherwise address t
	>	”), (a) you will notify Twilio of the Adverse Change and (b) Twilio may agree to		>	he Adverse Change, except where Twilio, in its sole discretion, has determined t
	>	work with you to resolve or otherwise address the Adverse Change, except where		>	hat an Adverse Change is required for security reasons, by telecommunications pr
	>	Twilio, in its sole discretion, has determined that an Adverse Change is require		>	oviders, or to comply with applicable law or regulation.
	>	d for security reasons, by telecommunications providers, or to comply with appli
	>	cable law or regulation.
	750	You may use products called beta offerings, which are not generally available (e		791	You may use products called beta offerings, which are not generally available (e
	>	.g., services that are in alpha, beta, limited release). You are not required to		>	.g., services that are in alpha, beta, limited release). You are not required to
	>	use our beta offerings in order to use our services.		>	use our beta offerings in order to use our services.
	751	2.5 Beta Offerings. From time to time, Twilio may make available Beta Offerings.		792	2.5 Beta Offerings. From time to time, Twilio may make available Beta Offerings.
	>	You may, in your sole discretion, choose to use a Beta Offering. Twilio may dis		>	You may, in your sole discretion, choose to use a Beta Offering. Twilio may dis
	>	continue a Beta Offering at any time, in its sole discretion, or decide not to m		>	continue a Beta Offering at any time, in its sole discretion, or decide not to m
	>	ake a Beta Offering generally available.		>	ake a Beta Offering generally available.
	752	3. Fees and Payment Terms		793	3. Fees and Payment Terms
	759	3.2.2 Communications Charges. If applicable, all fees are exclusive of any appli		800	3.2.2 Communications Charges. If applicable, all fees are exclusive of any appli
	>	cable communications service or telecommunication provider (e.g., carrier) fees		>	cable communications service or telecommunication provider (e.g., carrier) fees
	>	or surcharges (collectively, “Communications Surcharges”). You will pay all Comm		>	or surcharges (collectively, “Communications Surcharges”). You will pay all Comm
	>	unications Surcharges in connection with your use of the Services. Communication		>	unications Surcharges in connection with your use of the Services. Communication
	>	s Surcharges will be shown as a separate line item on an invoice. You will pay a		>	s Surcharges will be shown as a separate line item on an invoice. You will pay a
	>	ll costs, fines, or penalties that are imposed on Twilio by a government or regu		>	ll costs, fines, or penalties that are imposed on Twilio by a government or regu
	>	latory body or a telecommunications provider as a result of your or your End Use		>	latory body or a telecommunications provider as a result of your or your End Use
	>	rs’ use of the Services.		>	rs’ use of the Services.
	760	3.2.3 Exemption. If you are exempt from paying certain Taxes or Communications S		801	3.2.3 Exemption. If you are exempt from paying certain Taxes or Communications S
	>	urcharges, you will provide the necessary exemption information as requested by		>	urcharges, you will provide the necessary exemption information as requested by
	>	Twilio or a valid exemption certificate issued by the appropriate authority via		>	Twilio or a valid exemption certificate issued by the appropriate authority via
	>	e-mail to taxforms@twilio.com. You will be exempt on a going-forward basis once		>	e-mail to taxforms@twilio.com. You will be exempt on a going-forward basis once
	>	Twilio has approved your exemption request. If the appropriate authority determi		>	Twilio has approved your exemption request. If the appropriate authority determi
	>	nes, at any time, that you are not exempt from paying any Taxes or Communication		>	nes, at any time, that you are not exempt from paying any Taxes or Communication
	>	s Surcharges, you will promptly pay such Taxes or Communications Surcharges to T		>	s Surcharges, you will promptly pay such Taxes or Communications Surcharges to T
	>	wilio, plus any applicable interest or penalties.		>	wilio, plus any applicable interest or penalties.
	761	You agree to pay us for any services you use.		802	You agree to pay us for any services you use.
n	762	If you add funds to your account via credit card, you must make sure you have ad	n	803	If you add funds to your account via credit card, you must make sure you have ad
	>	ded sufficient funds to cover the fees you owe us. If you do not have sufficient		>	ded sufficient funds to cover the fees you owe us. If you do not have sufficient
	>	funds in your account to cover the fees you owe us or your credit card declines		>	funds in your account to cover the fees you owe us or your credit card declines
	>	, then we may suspend our services to all of your accounts.		>	, then we may suspend our services to all of your accounts. Payment by credit ca
				>	rd is not an accepted form of payment once you exceed $8,000 in fees (or the loc
				>	al currency equivalent, as applicable) in a single month.
	763	If we approve you for invoicing, you agree to pay the fees owed to us in US doll		804	If we approve you for invoicing, you agree to pay the fees owed to us in US doll
	>	ars, unless another currency is shown on your order form or invoice, no later th		>	ars, unless another currency is shown on your order form or invoice, no later th
	>	an 30 days after the date of the invoice.		>	an 30 days after the date of the invoice via ACH transfer, wire transfer, or oth
				>	er acceptable bank transfer method.
	764	If you do not pay on time, then we will send you a late notice. If we do not get		805	If you do not pay on time, then we will send you a late notice. If we do not get
	>	your payment within 15 days of the date of the late notice, then we may charge		>	your payment within 15 days of the date of the late notice, then we may charge
	>	a late fee and suspend our services to all of your accounts. Please pay us on ti		>	a late fee and suspend our services to all of your accounts. Please pay us on ti
	>	me.		>	me.
	765	You also may not create new accounts until any fees that you owe us are paid in		806	You also may not create new accounts until any fees that you owe us are paid in
	>	full.		>	full.
	766	3.3 Payment Terms. Except as otherwise expressly set forth herein, payment oblig		807	3.3 Payment Terms. Except as otherwise expressly set forth herein, payment oblig
	>	ations are non-cancelable and fees, Taxes, and Communications Surcharges (collec		>	ations are non-cancelable and fees, Taxes, and Communications Surcharges (collec
	>	tively, “Fees”), once paid, are non-refundable. Except as otherwise set forth in		>	tively, “Fees”), once paid, are non-refundable. Except as otherwise set forth in
	>	the applicable Order Form(s) and subject to Section 3.3.3 (Payment Disputes), Y		>	the applicable Order Form(s) and subject to Section 3.3.3 (Payment Disputes), Y
	>	ou will pay the Fees due hereunder in accordance with the following applicable p		>	ou will pay the Fees due hereunder in accordance with the following applicable p
	>	ayment method:		>	ayment method:
n	767	3.3.1 Credit Card. If you elect to add funds to your account by credit card and	n	808	3.3.1 Credit Card. If you elect to add funds to your account by credit card and
	>	use such funds to pay the Fees due, you are responsible for ensuring such funds		>	use such funds to pay the Fees due, you are responsible for ensuring such funds
	>	cover such Fees. If your account does not have sufficient funds or your credit c		>	cover such Fees. If your account does not have sufficient funds or your credit c
	>	ard declines a charge for the Fees due, Twilio may suspend the provision of the		>	ard declines a charge for the Fees due, Twilio may suspend the provision of the
	>	Services to all of your accounts until the Fees due are paid in full. You are pr		>	Services to all of your accounts until the Fees due are paid in full. You are pr
	>	ohibited from creating new accounts until the Fees due are paid in full.		>	ohibited from creating new accounts until the Fees due are paid in full. Unless
				>	mutually agreed otherwise in writing, payment by credit card is not an accepted
				>	form of payment once you exceed $8,000 in Fees (or the local currency equivalent
				>	, as applicable) in a single month, with such restriction applying to all Fees g
				>	oing forward (i.e., all future payments must be made via Automated Clearing Hous
				>	e (ACH) transfer, wire transfer, or other acceptable form of bank transfer once
				>	you exceed $8,000 in Fees in any single month).
	768	3.3.2 Invoicing. If you elect to receive invoices and Twilio approves you for th		809	3.3.2 Invoicing. If you elect to receive invoices and Twilio approves you for th
	>	e same, then, except as otherwise set forth in the applicable Order Form(s), (a)		>	e same, then, except as otherwise set forth in the applicable Order Form(s), (a)
	>	invoices will be sent to you each month via email to the email address(es) you		>	invoices will be sent to you each month via email to the email address(es) you
	>	designate in your account and (b) you will pay the Fees due within thirty (30) d		>	designate in your account and (b) you will pay the Fees due within thirty (30) d
	>	ays of the date of the invoice. Except as otherwise set forth in the applicable		>	ays of the date of the invoice via Automated Clearing House (ACH) transfer, wire
	>	Order Form(s) or an invoice to the extent you procure the Services without any a		>	transfer, or other acceptable form of bank transfer. Except as otherwise set fo
	>	pplicable Order Form(s), the Fees are payable in United States dollars. If you f		>	rth in the applicable Order Form(s) or an invoice to the extent you procure the
	>	ail to pay the Fees and remedy such failure within fifteen (15) days of the date		>	Services without any applicable Order Form(s), the Fees are payable in United St
	>	Twilio provides you with written notice of the same, then Twilio may (i) assess		>	ates dollars, and you may not use a credit card for the payment of such Fees. If
	>	and you will pay a late fee of the lesser of 1.5% per month or the maximum amou		>	you fail to pay the Fees and remedy such failure within fifteen (15) days of th
	>	nt allowable by law and (ii) suspend the provision of the Services to all of you		>	e date Twilio provides you with written notice of the same, then Twilio may (i)
	>	r accounts until the Fees due are paid in full. You are prohibited from creating		>	assess and you will pay a late fee of the lesser of 1.5% per month or the maximu
	>	new accounts until the Fees due are paid in full.		>	m amount allowable by law and (ii) suspend the provision of the Services to all
				>	of your accounts until the Fees due are paid in full. You are prohibited from cr
				>	eating new accounts until the Fees due are paid in full.
	769	If you ever think that we charged you the wrong amount and you want to dispute i		810	If you ever think that we charged you the wrong amount and you want to dispute i
	>	t, then let us know in writing within 60 days of the billing date for the charge		>	t, then let us know in writing within 60 days of the billing date for the charge
	>	in question. You have to be reasonable when disputing a charge and must act in		>	in question. You have to be reasonable when disputing a charge and must act in
	>	good faith and cooperate with us to resolve the dispute.		>	good faith and cooperate with us to resolve the dispute.
	770	3.3.3 Payment Disputes. You will notify Twilio in writing within sixty (60) days		811	3.3.3 Payment Disputes. You will notify Twilio in writing within sixty (60) days
	>	of the date Twilio bills you for any Fees that you wish to dispute. You may wit		>	of the date Twilio bills you for any Fees that you wish to dispute. You may wit
	>	hhold the disputed Fees until the dispute is resolved. Where you are disputing a		>	hhold the disputed Fees until the dispute is resolved. Where you are disputing a
	>	ny Fees, you must act reasonably and in good faith and will cooperate diligently		>	ny Fees, you must act reasonably and in good faith and will cooperate diligently
	>	with Twilio to resolve the dispute. Twilio will not charge you a late fee or su		>	with Twilio to resolve the dispute. Twilio will not charge you a late fee or su
	>	spend the provision of the Services for unpaid Fees that are in dispute, unless		>	spend the provision of the Services for unpaid Fees that are in dispute, unless
	>	you fail to cooperate diligently with Twilio or Twilio determines the dispute is		>	you fail to cooperate diligently with Twilio or Twilio determines the dispute is
	>	not reasonable or brought in good faith by you.		>	not reasonable or brought in good faith by you.
	771	If you are purchasing our services through a third-party fulfillment reseller, t		812	If you are purchasing our services through a third-party fulfillment reseller, t
	>	hen you will pay the fees incurred for using our services to that third-party fu		>	hen you will pay the fees incurred for using our services to that third-party fu
	>	lfillment reseller instead of us. If you fail to pay the third-party fulfillment		>	lfillment reseller instead of us. If you fail to pay the third-party fulfillment
	>	reseller on time, our services may be suspended.		>	reseller on time, our services may be suspended.
	795	5. Representations, Warranties, and Disclaimer		836	5. Representations, Warranties, and Disclaimer
	796	Each of us agrees to these terms and promises it has the legal power to do so.		837	Each of us agrees to these terms and promises it has the legal power to do so.
	797	5.1 Power and Authority Representation. Each party represents and warrants that		838	5.1 Power and Authority Representation. Each party represents and warrants that
	>	it has validly accepted or entered into this Agreement and has the legal power t		>	it has validly accepted or entered into this Agreement and has the legal power t
	>	o do so.		>	o do so.
n	798	Each of us will follow anti-corruption, anti-money laundering, economic and trad	n	839	Each of us will follow anti-corruption, anti-money laundering, sanctions, export
	>	e sanctions, export controls, and other international trade laws, regulations, a		>	controls, import, and anti-boycott laws, regulations, and government orders. Ea
	>	nd government orders. Each of us also confirms that we, or our organization, is		>	ch of us also confirms that we, or our organization, is not on any government sa
	>	not on any government sanctions or restricted party lists of people and organiza		>	nctions or restricted party lists of people and organizations that companies lik
	>	tions that companies like Twilio are not allowed to do business with.		>	e Twilio are not allowed to do business with.
	799	If you or your end users become placed on any government sanctions or restricted		840	If you or your end users become placed on any government sanctions or restricted
	>	party lists, you will stop using our services and remove any end users’ access		>	party lists, you will stop using our services and remove any end users’ access
	>	to our services.		>	to our services.
n	800	5.2 Anti-Corruption and International Trade Laws. Each party (a) warrants that i	n	841	We also may suspend your account upon written notice if you do not comply with t
	>	t will comply with all applicable anti-corruption, anti-money laundering, econom		>	his Section 5.2.
	>	ic and trade sanctions, export controls, and other international trade laws, reg
	>	ulations, and governmental orders (collectively, “Anti-Corruption and Trade Laws
	>	”) in the jurisdictions that apply directly or indirectly to the Services, inclu
	>	ding, without limitation, the United States, and (b) represents that it has not
	>	made, offered, promised to make, or authorized any payment or anything of value
	>	in violation of Anti-Corruption and Trade Laws. You will promptly notify Twilio
	>	in writing of any actual or potential violation of Anti-Corruption and Trade Law
	>	s in connection with the use of the Services and take all appropriate steps to r
	>	emedy or resolve such violations, including any steps requested by Twilio. If ap
	>	plicable, you represent that you have obtained, and warrant that you will contin
	>	ue to obtain, all licenses or other authorizations required to export, re-export
	>	, or transfer the Services. Each party represents that it (and in your case, als
	>	o your End Users) is not on any government prohibited, denied, or unverified-par
	>	ty, sanctions, debarment, or exclusion list or export-controlled related restric
	>	ted party list (collectively, “Sanctions Lists”). You will immediately (i) disco
	>	ntinue your use of the Services if you become placed on any Sanctions List and (
	>	ii) remove your End Users’ access to the Services if your End Users become place
	>	d on any Sanctions List. You represent that you have not, and warrant that you w
	>	ill not, export, re-export, or transfer the Services to an entity on any Sanctio
	>	ns List without prior authorization from the applicable governmental authority.
	>	Notwithstanding anything to the contrary in this Agreement, either party may ter
	>	minate this Agreement immediately upon written notice to the other party if the
	>	other party is in breach of its obligations in this Section 5.2. If your account
	>	is blocked because it is operating in a country or region prohibited under this
	>	Section 5.2, you will receive notice of your account being inoperable when you
	>	attempt to log into your account in such prohibited country or region.
				842	5.2 Anti-Corruption and International Trade Laws. Each party (a) warrants that i
				>	t will comply with all applicable anti-corruption, anti-money laundering, and in
				>	ternational trade laws, including, without limitation, sanctions, export control
				>	s, import, and anti-boycott laws, regulations, and governmental orders (collecti
				>	vely, “Anti-Corruption and Trade Laws”) in the jurisdictions that apply directly
				>	or indirectly to the Services, including, without limitation, the United States
				>	, and (b) represents that it has not made, offered, promised to make, or authori
				>	zed any payment or anything of value in violation of Anti-Corruption and Trade L
				>	aws. You will promptly notify Twilio in writing of any actual or potential viola
				>	tion of Anti-Corruption and Trade Laws in connection with the use of the Service
				>	s and take all appropriate steps to remedy or resolve such violations, including
				>	any steps requested by Twilio. If applicable, you represent that you have obtai
				>	ned, and warrant that you will continue to obtain, all licenses or other authori
				>	zations required to export, re-export, or transfer the Services. Each party repr
				>	esents that it (and in your case, also your Affiliates and End Users) is not on
				>	any applicable sanctions or export controls restricted party list, including, wi
				>	thout limitation, the U.S. Office of Foreign Assets Controls, Specially Designat
				>	ed Nationals List, and the U.S. Bureau of Industry and Security Entity List (col
				>	lectively, “Restricted Party Lists”). You will immediately (i) discontinue your
				>	use of the Services if you become placed on any Restricted Party List by designa
				>	tion or ownership and (ii) remove your End Users’ access to the Services if your
				>	End Users become placed on any Restricted Party List by designation or ownershi
				>	p. If you breach this Section 5.2, Twilio may suspend your account upon written
				>	notice.
	801	You will only give us data for which you provided any required notices and recei		843	You will only give us data for which you provided any required notices and recei
	>	ved any required permissions, including in a manner as required by law or regula		>	ved any required permissions, including in a manner as required by law or regula
	>	tion. In addition, we will only use this data according to these terms and the t		>	tion. In addition, we will only use this data according to these terms and the t
	>	erms of our Data Protection Addendum.		>	erms of our Data Protection Addendum.
	802	5.3 Consents and Permissions. You represent and warrant that you have provided,		844	5.3 Consents and Permissions. You represent and warrant that you have provided,
	>	and will continue to provide, adequate notices, and that you have obtained, and		>	and will continue to provide, adequate notices, and that you have obtained, and
	>	will continue to obtain, the necessary permissions and consents required to enab		>	will continue to obtain, the necessary permissions and consents required to enab
	>	le Twilio to process all Customer Data to provide the Services or as permitted b		>	le Twilio to process all Customer Data to provide the Services or as permitted b
	>	y this Agreement and the Twilio Data Protection Addendum.		>	y this Agreement and the Twilio Data Protection Addendum.
	803	Our services will work the way we say they will in our published documentation o		845	Our services will work the way we say they will in our published documentation o
	>	n our website.		>	n our website.
	806	(a) your use of our beta offerings;		848	(a) your use of our beta offerings;
	807	(b) the software applications you develop or the products and services you offer		849	(b) the software applications you develop or the products and services you offer
	>	; or		>	; or
	808	(c) any products and services provided by a third-party provider.		850	(c) any products and services provided by a third-party provider.
n	809	5.5 DISCLAIMER. WITHOUT LIMITING A PARTY’S EXPRESS WARRANTIES AND OBLIGATIONS HE	n	851	5.5 DISCLAIMER. WITHOUT LIMITING A PARTY’S EXPRESS WARRANTIES AND OBLIGATIONS HE
	>	REUNDER, AND EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED “AS		>	REUNDER, AND EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED “AS
	>	IS,” AND NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED,		>	IS,” AND NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED,
	>	STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARR		>	STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARR
	>	ANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICU		>	ANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICU
	>	LAR PURPOSE, OR NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW. TWILIO		>	LAR PURPOSE, OR NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW. TWILIO
	>	ADDITIONALLY DISCLAIMS ALL WARRANTIES RELATED TO TELECOMMUNICATIONS PROVIDERS. Y		>	ADDITIONALLY DISCLAIMS ALL WARRANTIES RELATED TO TELECOMMUNICATIONS PROVIDERS. Y
	>	OU ACKNOWLEDGE THE INTERNET AND TELECOMMUNICATIONS PROVIDERS’ NETWORKS ARE INHER		>	OU ACKNOWLEDGE THE INTERNET AND TELECOMMUNICATIONS PROVIDERS’ NETWORKS ARE INHER
	>	ENTLY INSECURE AND THAT TWILIO WILL HAVE NO LIABILITY FOR ANY CHANGES TO, INTERC		>	ENTLY INSECURE AND THAT TWILIO WILL HAVE NO LIABILITY FOR ANY CHANGES TO, INTERC
	>	EPTION OF, OR LOSS OF CUSTOMER DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELEC		>	EPTION OF, OR LOSS OF CUSTOMER DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELEC
	>	OMMUNICATIONS PROVIDER’S NETWORK. BETA OFFERINGS ARE PROVIDED “AS IS” AND “AS AV		>	OMMUNICATIONS PROVIDER’S NETWORK. BETA OFFERINGS ARE PROVIDED “AS IS” AND “AS AV
	>	AILABLE”. TWILIO MAKES NO WARRANTIES AND WILL HAVE NO LIABILITY FOR ANY BETA OFF		>	AILABLE”. TWILIO MAKES NO WARRANTIES AND WILL HAVE NO LIABILITY FOR ANY BETA OFF
	>	ERINGS, CUSTOMER SERVICES, OR THIRD PARTY SERVICES WHATSOEVER.		>	ERINGS, CUSTOMER SERVICES, OR THIRD-PARTY SERVICES WHATSOEVER.
	810	6. Mutual Indemnification		852	6. Mutual Indemnification
	811	If someone comes after you claiming that our provision of our services violates		853	If someone comes after you claiming that our provision of our services violates
	>	their intellectual property rights, we will fight that fight for you and pay any		>	their intellectual property rights, we will fight that fight for you and pay any
	>	awarded damages or settlement we enter into.		>	awarded damages or settlement we enter into.
	812	6.1 Indemnification by Twilio		854	6.1 Indemnification by Twilio
	814	If we think our services infringe someone’s intellectual property rights, then,		856	If we think our services infringe someone’s intellectual property rights, then,
	>	in addition to fighting the fight as we talk about above, we will either obtain		>	in addition to fighting the fight as we talk about above, we will either obtain
	>	the rights for you to continue to use our services or modify our services, so th		>	the rights for you to continue to use our services or modify our services, so th
	>	ey do not infringe. If we cannot do either of these, we will terminate these ter		>	ey do not infringe. If we cannot do either of these, we will terminate these ter
	>	ms and refund you any prepaid and unused fees.		>	ms and refund you any prepaid and unused fees.
	815	6.1.2 Infringement Options. If Twilio’s provision of the Services has become, or		857	6.1.2 Infringement Options. If Twilio’s provision of the Services has become, or
	>	in Twilio’s opinion is likely to become, the subject of any Twilio Indemnifiabl		>	in Twilio’s opinion is likely to become, the subject of any Twilio Indemnifiabl
	>	e Claim for third-party intellectual property rights infringement or misappropri		>	e Claim for third-party intellectual property rights infringement or misappropri
	>	ation, Twilio may at its option and expense: (a) procure the right to continue t		>	ation, Twilio may at its option and expense: (a) procure the right to continue t
	>	o provide the Services as set forth herein; (b) modify the Services to make them		>	o provide the Services as set forth herein; (b) modify the Services to make them
	>	non-infringing; or (c) if the foregoing options are not reasonably practicable,		>	non-infringing; or (c) if the foregoing options are not reasonably practicable,
	>	terminate this Agreement, or, if applicable, terminate the Services that are th		>	terminate this Agreement, or, if applicable, terminate the Services that are th
	>	e subject of any Twilio Indemnifiable Claim for third-party intellectual propert		>	e subject of any Twilio Indemnifiable Claim for third-party intellectual propert
	>	y rights infringement or misappropriation, and refund you any unused pre-paid Fe		>	y rights infringement or misappropriation, and refund you any unused pre-paid Fe
	>	es.		>	es.
	816	In this Section 6.1.3, we describe situations where we do not have to indemnify		858	In this Section 6.1.3, we describe situations where we do not have to indemnify
	>	you, such as (a) your violation of these terms, (b) any claims brought against y		>	you, such as (a) your violation of these terms, (b) any claims brought against y
	>	ou by someone due to your use of our services in combination with other applicat		>	ou by someone due to your use of our services in combination with other applicat
	>	ions or services, or (c) your use of our services that are free of charge or our		>	ions or services, or (c) your use of our services that are free of charge or our
	>	beta offerings.		>	beta offerings.
n	817	6.1.3 Limitations. Twilio will have no liability or obligation under this Sectio	n	859	6.1.3 Limitations. Twilio will have no liability or obligation under this Sectio
	>	n 6.1 with respect to any Twilio Indemnifiable Claim arising out of (a) your use		>	n 6.1 with respect to any Twilio Indemnifiable Claim arising out of (a) your use
	>	of the Services in breach of this Agreement; (b) the combination, operation, or		>	of the Services in breach of this Agreement; (b) the combination, operation, or
	>	use of the Services with other applications, portions of applications, products		>	use of the Services with other applications, portions of applications, products
	>	, or services, including, without limitation, the Customer Services or Third Par		>	, or services, including, without limitation, the Customer Services or Third-Par
	>	ty Services, where the Services would not by themselves be infringing; or (c) Se		>	ty Services, where the Services would not by themselves be infringing; or (c) Se
	>	rvices for which there is no charge or Beta Offerings.		>	rvices for which there is no charge or Beta Offerings.
	818	Similar to above, you need to fight the fight if someone comes after us because		860	Similar to above, you need to fight the fight if someone comes after us because
	>	you or your end users breach your responsibilities in Section 2.2 (Customer Resp		>	you or your end users breach your responsibilities in Section 2.2 (Customer Resp
	>	onsibilities) or because of the software applications you develop or the product		>	onsibilities) or because of the software applications you develop or the product
	>	s and services you offer.		>	s and services you offer.
	819	6.2 Indemnification by Customer. You will defend Twilio, its Affiliates, and eac		861	6.2 Indemnification by Customer. You will defend Twilio, its Affiliates, and eac
	>	h of their directors, officers, and employees (collectively, “Twilio Indemnified		>	h of their directors, officers, and employees (collectively, “Twilio Indemnified
	>	Parties”) from and against any claim, demand, suit, or proceeding made or broug		>	Parties”) from and against any claim, demand, suit, or proceeding made or broug
	>	ht against a Twilio Indemnified Party by a third party alleging or arising out o		>	ht against a Twilio Indemnified Party by a third party alleging or arising out o
	>	f: (a) your or your End Users’ breach of Section 2.2 (Customer Responsibilities)		>	f: (a) your or your End Users’ breach of Section 2.2 (Customer Responsibilities)
	>	or (b) any Customer Services infringing or misappropriating such third party’s		>	or (b) any Customer Services infringing or misappropriating such third party’s
	>	intellectual property rights (collectively, “Customer Indemnifiable Claims”). Yo		>	intellectual property rights (collectively, “Customer Indemnifiable Claims”). Yo
	>	u will indemnify Twilio from any fines, penalties, damages, attorneys’ fees, and		>	u will indemnify Twilio from any fines, penalties, damages, attorneys’ fees, and
	>	costs awarded against a Twilio Indemnified Party or for settlement amounts that		>	costs awarded against a Twilio Indemnified Party or for settlement amounts that
	>	you approve for a Customer Indemnifiable Claim.		>	you approve for a Customer Indemnifiable Claim.
	820	This Section 6.3 outlines the indemnification process - how it works, what is re		862	This Section 6.3 outlines the indemnification process - how it works, what is re
	>	quired, etc. It applies to both of us equally. Please be sure to read it.		>	quired, etc. It applies to both of us equally. Please be sure to read it.
	857	These terms are governed by the law specified in the table below, depending on w		899	These terms are governed by the law specified in the table below, depending on w
	>	here your business entity is registered.		>	here your business entity is registered.
	858	If we go to court to resolve a dispute between us, then the courts specified in		900	If we go to court to resolve a dispute between us, then the courts specified in
	>	the table below, depending on where your business entity is registered, will be		>	the table below, depending on where your business entity is registered, will be
	>	responsible for resolving that dispute.		>	responsible for resolving that dispute.
	859	9.6 Governing Law and Attorneys’ Fees. This Agreement will be governed by and in		901	9.6 Governing Law and Attorneys’ Fees. This Agreement will be governed by and in
	>	terpreted according to the laws of the applicable state or country identified be		>	terpreted according to the laws of the applicable state or country identified be
	>	low without regard to conflicts of laws and principles that would cause the appl		>	low without regard to conflicts of laws and principles that would cause the appl
	>	ication of the laws of another jurisdiction. This Agreement will not be governed		>	ication of the laws of another jurisdiction. This Agreement will not be governed
	>	by the United Nations Convention on Contracts for the International Sale of Goo		>	by the United Nations Convention on Contracts for the International Sale of Goo
	>	ds. Except as provided in Section 9.7 (Dispute Resolution), any legal suit, acti		>	ds. Except as provided in Section 9.7 (Dispute Resolution), any legal suit, acti
	>	on, or proceeding arising out of or relating to this Agreement or the Services w		>	on, or proceeding arising out of or relating to this Agreement or the Services w
	>	ill be instituted in the applicable courts identified below and the parties here		>	ill be instituted in the applicable courts identified below and the parties here
	>	by consent to the personal jurisdiction of these courts. In the event of any adj		>	by consent to the personal jurisdiction of these courts. In the event of any adj
	>	udication of any dispute under this Agreement, the prevailing party in such lega		>	udication of any dispute under this Agreement, the prevailing party in such lega
	>	l suit, action, or proceeding will be entitled to reimbursement of its attorneys		>	l suit, action, or proceeding will be entitled to reimbursement of its attorneys
	>	’ fees and related costs by the non-prevailing party.		>	’ fees and related costs by the non-prevailing party.
n	860	If you are domiciled in:	n	902	If you are domiciled or registered in:
	861	Governing law:		903	Governing law:
	862	Courts with personal jurisdiction:		904	Courts with personal jurisdiction:
n	863	Any country outside of the (a) European Economic Area and its regions and territ	n	905	Any country outside of the (a) European Economic Area and its regions and territ
	>	ories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turke		>	ories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turke
	>	y and (b) Asia-Pacific region, other than Brazil and Japan		>	y and (b) Asia-Pacific region, other than Brazil, Mexico, and Japan
	864	State of California		906	State of California
	865	State or federal courts of San Francisco, California, United States of America		907	State or federal courts of San Francisco, California, United States of America
	866	Any country within the European Economic Area or its regions or territories, the		908	Any country within the European Economic Area or its regions or territories, the
	>	United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey		>	United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey
	869	Any country within the Asia-Pacific region, other than Japan		911	Any country within the Asia-Pacific region, other than Japan
	870	Singapore		912	Singapore
	871	Courts of Singapore		913	Courts of Singapore
n			n	914	Mexico
				915	Mexico
				916	Courts of Mexico City, Mexico
	872	Brazil		917	Brazil
	873	Brazil		918	Brazil
	874	Courts of the City and State of São Paulo, Brazil		919	Courts of the City and State of São Paulo, Brazil
	876	Japan (including its procedural rules)		921	Japan (including its procedural rules)
	877	Tokyo District Court		922	Tokyo District Court
	878	If there is a dispute (except for intellectual property disputes) between us, ea		923	If there is a dispute (except for intellectual property disputes) between us, ea
	>	ch of us will escalate the dispute internally to see if we can resolve it. If we		>	ch of us will escalate the dispute internally to see if we can resolve it. If we
	>	cannot, each of us agrees to resolve the dispute through binding arbitration.		>	cannot, each of us agrees to resolve the dispute through binding arbitration.
n	879	9.7 Dispute Resolution. In the event of any dispute, claim, or controversy in co	n	924	9.7 Dispute Resolution. In the event of any dispute, claim, or controversy in co
	>	nnection with this Agreement (other than for disputes, claims, or controversies		>	nnection with this Agreement (other than for disputes, claims, or controversies
	>	relating to the intellectual property of a party) (collectively, “Disputes”), ea		>	relating to the intellectual property of a party) (collectively, “Disputes”), ea
	>	ch party’s senior representatives will, in good faith, attempt to resolve a Disp		>	ch party’s senior representatives will, in good faith, attempt to resolve a Disp
	>	ute. If the parties are unable to resolve a Dispute within thirty (30) days or w		>	ute. If the parties are unable to resolve a Dispute within thirty (30) days or w
	>	ithin such other time period as the parties may agree in writing, then the parti		>	ithin such other time period as the parties may agree in writing, then the parti
	>	es may commence binding arbitration under JAMS’ Comprehensive Arbitration Rules		>	es may commence binding arbitration under JAMS’ Comprehensive Arbitration Rules
	>	and Procedures. The parties will share equally the fees and expenses of the JAMS		>	and Procedures. The parties will share equally the fees and expenses of the JAMS
	>	arbitrator. The arbitration will be conducted by a sole arbitrator mutually agr		>	arbitrator. The arbitration will be conducted by a sole arbitrator mutually agr
	>	eed to between the parties or, failing that, by JAMS under its then prevailing r		>	eed to between the parties or, failing that, by JAMS under its then prevailing r
	>	ules. Judgment on the award rendered by the arbitrator may be entered in any cou		>	ules. Judgment on the award rendered by the arbitrator may be entered in any cou
	>	rt of competent jurisdiction. The arbitrator will have the authority to grant sp		>	rt of competent jurisdiction. The arbitrator will have the authority to grant sp
	>	ecific performance or any other equitable or legal remedy, including provisional		>	ecific performance or any other equitable or legal remedy, including provisional
	>	remedies. Each party will be responsible for its own incurred expenses arising		>	remedies. Each party will be responsible for its own incurred expenses arising
	>	out of any dispute resolution procedure. Any arbitration proceedings will take p		>	out of any dispute resolution procedure. Any arbitration proceedings will take p
	>	lace in the English language in (a) San Francisco, California, if you are domici		>	lace in the English language in (a) San Francisco, California, if you are domici
	>	led in any country outside of the (i) European Economic Area and its regions and		>	led or registered in any country outside of the (i) European Economic Area and i
	>	territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, an		>	ts regions and territories, the United Kingdom, Switzerland, Andorra, Vatican Ci
	>	d Turkey and (ii) Asia-Pacific region; (b) London, England, if you are domiciled		>	ty, Monaco, and Turkey and (ii) Asia-Pacific region; (b) London, England, if you
	>	in any country within the European Economic Area or its regions or territories,		>	are domiciled or registered in any country within the European Economic Area or
	>	the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey; or (		>	its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican C
	>	c) Singapore, if you are domiciled in any country within the Asia-Pacific region		>	ity, Monaco, or Turkey; or (c) Singapore, if you are domiciled or registered in
	>	.		>	any country within the Asia-Pacific region.
	880	If neither of us can carry out our obligations under these terms because somethi		925	If neither of us can carry out our obligations under these terms because somethi
	>	ng crazy happens beyond either of our control (think earthquake, massive power o		>	ng crazy happens beyond either of our control (think earthquake, massive power o
	>	utage, war), then that does not count as a violation of these terms.		>	utage, war), then that does not count as a violation of these terms.
	881	9.8 Force Majeure. No failure, delay, or default in performance of any obligatio		926	9.8 Force Majeure. No failure, delay, or default in performance of any obligatio
	>	n of a party will constitute an event of default or breach of this Agreement to		>	n of a party will constitute an event of default or breach of this Agreement to
	>	the extent that such failure to perform, delay, or default arises out of a cause		>	the extent that such failure to perform, delay, or default arises out of a cause
	>	, existing or future, that is beyond the control and without negligence of such		>	, existing or future, that is beyond the control and without negligence of such
	>	party, including action or inaction of governmental, civil or military authority		>	party, including action or inaction of governmental, civil or military authority
	>	, fire, strike, lockout, or other labor dispute, flood, terrorist act, war, riot		>	, fire, strike, lockout, or other labor dispute, flood, terrorist act, war, riot
	>	, theft, earthquake, or other natural disaster (collectively, “Force Majeure Eve		>	, theft, earthquake, or other natural disaster (collectively, “Force Majeure Eve
	>	nts”). The party affected by a Force Majeure Event will take all reasonable acti		>	nts”). The party affected by a Force Majeure Event will take all reasonable acti
	>	ons to minimize the consequences of any such event.		>	ons to minimize the consequences of any such event.
	882	If neither of us enforces any part of these terms, that does not mean that we ca		927	If neither of us enforces any part of these terms, that does not mean that we ca
	>	nnot enforce that part now or in the future.		>	nnot enforce that part now or in the future.
	903	10.1.10 Code of Federal Regulations. As applicable, Twilio agrees to comply with		948	10.1.10 Code of Federal Regulations. As applicable, Twilio agrees to comply with
	>	the clauses included under 48 C.F.R. § 52.244-6 Subcontracts for Commercial Pro		>	the clauses included under 48 C.F.R. § 52.244-6 Subcontracts for Commercial Pro
	>	ducts and Commercial Services, and all applicable equal opportunity laws includi		>	ducts and Commercial Services, and all applicable equal opportunity laws includi
	>	ng the provisions of Section 402 of the Vietnam Era Veterans Readjustment Assist		>	ng the provisions of Section 402 of the Vietnam Era Veterans Readjustment Assist
	>	ance Act of 1974 (38 USC 4212), and Section 503 of the Rehabilitation Act of 197		>	ance Act of 1974 (38 USC 4212), and Section 503 of the Rehabilitation Act of 197
	>	3, as amended, and the regulations at 41 C.F.R. §§ 60-250 and 60-741 et seq., wh		>	3, as amended, and the regulations at 41 C.F.R. §§ 60-250 and 60-741 et seq., wh
	>	ich prohibit discrimination against and require affirmative action to employ and		>	ich prohibit discrimination against and require affirmative action to employ and
	>	advance in employment based on their status as protected veterans or individual		>	advance in employment based on their status as protected veterans or individual
	>	s with disabilities, and Executive Order 13496 (29 CFR Part 471, Appendix A to S		>	s with disabilities, and Executive Order 13496 (29 CFR Part 471, Appendix A to S
	>	ubpart A), which requires notice to employee right under federal labor laws. The		>	ubpart A), which requires notice to employee right under federal labor laws. The
	>	se requirements are incorporated by reference into this Agreement.		>	se requirements are incorporated by reference into this Agreement.
	904	10.1.11 Commercial Items. The Services are “Commercially available off-the-shelf		949	10.1.11 Commercial Items. The Services are “Commercially available off-the-shelf
	>	(COTS) items”, consisting of “Commercial Products(s),” “Commercial Computer Sof		>	(COTS) items”, consisting of “Commercial Products(s),” “Commercial Computer Sof
	>	tware” and “Commercial Computer Software Documentation,” as such terms are used		>	tware” and “Commercial Computer Software Documentation,” as such terms are used
	>	in 48 C.F.R. § 2.101. Consistent with 48 C.F.R. § 12.212 or 48 C.F.R. §§ 227.720		>	in 48 C.F.R. § 2.101. Consistent with 48 C.F.R. § 12.212 or 48 C.F.R. §§ 227.720
	>	2-1-227.7202-4, as applicable, the Commercial Computer Software and Commercial C		>	2-1-227.7202-4, as applicable, the Commercial Computer Software and Commercial C
	>	omputer Software Documentation are being provided (a) only as Commercial Items a		>	omputer Software Documentation are being provided (a) only as Commercial Items a
	>	nd (b) with only those rights as are granted to all other Twilio customers. Unpu		>	nd (b) with only those rights as are granted to all other Twilio customers. Unpu
	>	blished-rights are reserved under the copyright laws of the United States.		>	blished-rights are reserved under the copyright laws of the United States.
	905	10.1.12 Conflict. In the event of any conflict between this Section 10.1 and any		950	10.1.12 Conflict. In the event of any conflict between this Section 10.1 and any
	>	other terms of this Agreement, this Section 10.1 will prevail.		>	other terms of this Agreement, this Section 10.1 will prevail.
n			n	951	If you are domiciled or registered in the EEA, the EU Data Act Rights Requiremen
				>	ts apply to you.
				952	10.2 EU Data Act. If you are domiciled or registered in a member state of the Eu
				>	ropean Economic Area, you agree you have read and accept the EU Data Act Rights
				>	Requirements available at https://www.twilio.com/en-us/legal/service-country-spe
				>	cific-terms/eu-data-act.
	906	If you are a microenterprise, small enterprise, or a not for profit organisation		953	If you are a microenterprise, small enterprise, or a not for profit organisation
	>	and use our services within the EEA or U.K., these terms apply to you.		>	and use our services within the EEA or U.K., these European Electronic Communic
				>	ations Code Notice and Rights Waiver apply to you.
	907	10.2 European Electronic Communications Code. If you are a microenterprise, smal		954	10.3 European Electronic Communications Code. If you are a microenterprise, smal
	>	l enterprise, or not for profit organisation, and Twilio provides you the Servic		>	l enterprise, or not for profit organisation, and Twilio provides you the Servic
	>	es within the European Economic Area or United Kingdom, you agree you have read		>	es within the European Economic Area or United Kingdom, you agree you have read
	>	and accept the European Electronic Communications Code Rights Waiver available a		>	and accept the European Electronic Communications Code Notice and Rights Waiver
	>	t https://www.twilio.com/legal/service-country-specific-terms/eu-eecc-waiver.		>	available at https://www.twilio.com/legal/service-country-specific-terms/eu-eecc
				>	-waiver.
	908	If your business entity is registered in Brazil, these terms apply to you.		955	If you are domiciled or registered in Brazil, this Section 10.4 applies to you.
	909	10.3 Brazil. If you are domiciled in Brazil, the following terms apply:		956	10.4 Brazil. If you are domiciled or registered in Brazil, the following terms a
				>	pply:
	910	10.3.1 Dispute Resolution. Section 9.7 (Dispute Resolution) of this Agreement is		957	10.4.1 Dispute Resolution. Section 9.7 (Dispute Resolution) of this Agreement is
	>	hereby deleted in its entirety and replaced with the following:		>	hereby deleted in its entirety and replaced with the following:
	911	In the event of a dispute, claim, or controversy arising out of or in connection		958	In the event of a dispute, claim, or controversy arising out of or in connection
	>	with this Agreement or the breach, termination, enforcement, interpretation, or		>	with this Agreement or the breach, termination, enforcement, interpretation, or
	>	validity thereof (collectively, “Disputes”), each party’s senior representative		>	validity thereof (collectively, “Disputes”), each party’s senior representative
	>	s will engage in good faith negotiations with the other party’s senior represent		>	s will engage in good faith negotiations with the other party’s senior represent
	>	atives to amicably resolve a Dispute. If the parties are unable to resolve a Dis		>	atives to amicably resolve a Dispute. If the parties are unable to resolve a Dis
	>	pute within thirty (30) days after the first request to engage in good faith neg		>	pute within thirty (30) days after the first request to engage in good faith neg
	>	otiations or within such other time period as the parties may agree to in writin		>	otiations or within such other time period as the parties may agree to in writin
	>	g, then either party may commence (a) litigation proceedings if the amounts bein		>	g, then either party may commence (a) litigation proceedings if the amounts bein
	>	g sought are less than two hundred thousand dollars ($200,000 USD) or (b) bindin		>	g sought are less than two hundred thousand dollars ($200,000 USD) or (b) bindin
	>	g arbitration under the Rules of CAM-CCBC if the amounts being sought are greate		>	g arbitration under the Rules of CAM-CCBC if the amounts being sought are greate
	>	r than or equal to two hundred thousand dollars ($200,000 USD). To the extent a		>	r than or equal to two hundred thousand dollars ($200,000 USD). To the extent a
	>	Dispute is submitted for arbitration, the parties will share equally the fees an		>	Dispute is submitted for arbitration, the parties will share equally the fees an
	>	d expenses of the CAM-CCBC arbitrator. The arbitration will be conducted by a so		>	d expenses of the CAM-CCBC arbitrator. The arbitration will be conducted by a so
	>	le arbitrator chosen by the mutual agreement of the parties or, failing that, by		>	le arbitrator chosen by the mutual agreement of the parties or, failing that, by
	>	CAM-CCBC under its then prevailing rules. Judgment on the award rendered by the		>	CAM-CCBC under its then prevailing rules. Judgment on the award rendered by the
	>	arbitrator may be entered in any court of competent jurisdiction. The arbitrato		>	arbitrator may be entered in any court of competent jurisdiction. The arbitrato
	>	r will have the authority to grant specific performance or any other equitable o		>	r will have the authority to grant specific performance or any other equitable o
	>	r legal remedy, including provisional remedies. Each party will be responsible f		>	r legal remedy, including provisional remedies. Each party will be responsible f
	>	or its own incurred expenses arising out of any dispute resolution procedure. An		>	or its own incurred expenses arising out of any dispute resolution procedure. An
	>	y arbitration proceedings will take place in the English language in the City an		>	y arbitration proceedings will take place in the English language in the City an
	>	d State of São Paulo, Brazil.		>	d State of São Paulo, Brazil.
n	912	If your business entity is registered in Japan, these terms apply to you.	n	959	If you are domiciled or registered in Mexico, this Section 10.5 applies to you.
				960	10.5 Mexico. If you are domiciled or registered in Mexico, the following terms a
				>	pply:
				961	10.5.1 Intended Use. The Services are intended for business use by corporate or
				>	business entities, and you agree that you will not use the Services for any pers
				>	onal or individual use. The parties acknowledge that this Agreement constitutes
				>	a commercial relationship between business entities and that the Federal Consume
				>	r Protection Law (Ley Federal de Protección al Consumidor) will not apply to thi
				>	s Agreement.
				962	10.5.2 Dispute Resolution. Section 9.7 (Dispute Resolution) of this Agreement is
				>	hereby deleted in its entirety and replaced with the following:
				963	In the event of a dispute, claim, or controversy arising out of or in connection
				>	with this Agreement or the breach, termination, enforcement, interpretation, or
				>	validity thereof (other than for disputes, claims, or controversies related to
				>	the intellectual property of a party) (collectively, “Disputes”), each party's s
				>	enior representatives will engage in good faith negotiations with the other part
				>	y's senior representatives to amicably resolve a Dispute. If the parties are una
				>	ble to resolve a Dispute within thirty (30) days after the first request to enga
				>	ge in good faith negotiations or within such other time period as the parties ma
				>	y agree to in writing, then either party may seek relief through binding arbitra
				>	tion, by providing prior written notice to the other party, under the rules of t
				>	he Centro de Arbitraje de México (CAM), with proceedings conducted in the Englis
				>	h language in Mexico City, Mexico, before a sole arbitrator appointed by mutual
				>	agreement of the parties or, failing that, by CAM under its then prevailing rule
				>	s. The parties agree to equally share in the cost of any arbitration proceedings
				>	.
				964	10.5.3 Anti-Money Laundering. Each party will comply with their applicable anti-
				>	money laundering, anti-corruption, and anti-bribery obligations, as set forth in
				>	applicable laws and regulations. Additionally, each party represents and warran
				>	ts that the funds used to meet its payment obligations under this Agreement deri
				>	ve from lawful sources and do not constitute resources of illicit origin.
				965	10.5.4 Conflict. In the event of any conflict between this Section 10.5 and any
				>	other terms of this Agreement, this Section 10.5 will prevail.
				966	If you are domiciled or registered in Japan, this Section 10.6 applies to you.
	913	10.4 Japan. If you are domiciled in Japan, the following terms apply:		967	10.6 Japan. If you are domiciled or registered in Japan, the following terms app
				>	ly:
	914	10.4.1 Intended Use. The Services are intended for business use by corporate or		968	10.6.1 Intended Use. The Services are intended for business use by corporate or
	>	business entities, and you agree that you will not use the Services for any pers		>	business entities, and you agree that you will not use the Services for any pers
	>	onal or individual use.		>	onal or individual use.
	915	10.4.2 Required Information and Verification Process. Depending on the Services		969	10.6.2 Required Information and Verification Process. Depending on the Services
	>	you use, you may be required to submit copies of government-issued ID documents		>	you use, you may be required to submit copies of government-issued ID documents
	>	to Twilio and/or complete verification processes (e.g., via post) as required un		>	to Twilio and/or complete verification processes (e.g., via post) as required un
	>	der applicable law or regulation, including, without limitation, the Act on Prev		>	der applicable law or regulation, including, without limitation, the Act on Prev
	>	ention of Transfer of Criminal Proceeds and the Telecommunications Business Act.		>	ention of Transfer of Criminal Proceeds and the Telecommunications Business Act.
	916	10.4.3 Taxes and Communications Surcharges. Taxes, as defined in Section 3.2.1 (		970	10.6.3 Taxes and Communications Surcharges. Taxes, as defined in Section 3.2.1 (
	>	Taxes) of this Agreement, will include Japanese consumption tax. The universal s		>	Taxes) of this Agreement, will include Japanese consumption tax. The universal s
	>	ervice fee and the telephone relay service fee charged by telecommunication prov		>	ervice fee and the telephone relay service fee charged by telecommunication prov
	>	iders (e.g., carriers) will be borne by you as part of the Communications Surcha		>	iders (e.g., carriers) will be borne by you as part of the Communications Surcha
	>	rges set forth in Section 3.2.2 (Communications Surcharges) of this Agreement.		>	rges set forth in Section 3.2.2 (Communications Surcharges) of this Agreement.
	917	10.4.4 Currency. All Fees are payable in Japanese Yen, except as otherwise set f		971	10.6.4 Currency. All Fees are payable in Japanese Yen, except as otherwise set f
	>	orth in writing, including in an applicable Order Form(s) or an invoice to the e		>	orth in writing, including in an applicable Order Form(s) or an invoice to the e
	>	xtent you procure the Services without an Order Form.		>	xtent you procure the Services without an Order Form.
	918	10.4.5 Intellectual Property Rights. Any intellectual property rights vested by		972	10.6.5 Intellectual Property Rights. Any intellectual property rights vested by
	>	Twilio under this Agreement will include the rights set forth in Article 27 (Rig		>	Twilio under this Agreement will include the rights set forth in Article 27 (Rig
	>	ht of Adaptation) and 28 (Original Author’s Right in Derivative Works) of the Co		>	ht of Adaptation) and 28 (Original Author’s Right in Derivative Works) of the Co
	>	pyright Act of Japan, Act No. 48 of May 6, 1970. Further, you agree not to exerc		>	pyright Act of Japan, Act No. 48 of May 6, 1970. Further, you agree not to exerc
	>	ise against Twilio, or any other third parties designated by Twilio, any moral r		>	ise against Twilio, or any other third parties designated by Twilio, any moral r
	>	ights you may have in any contents, including, without limitation, the feedback		>	ights you may have in any contents, including, without limitation, the feedback
	>	or suggestions you or your End Users provide regarding the Services that Twilio		>	or suggestions you or your End Users provide regarding the Services that Twilio
	>	is entitled to exploit under this Agreement.		>	is entitled to exploit under this Agreement.
	919	10.4.6 Anti-Social Forces. Each party represents and warrants that it (a) is not		973	10.6.6 Anti-Social Forces. Each party represents and warrants that it (a) is not
	>	an anti-social force (meaning here and hereinafter, gangsters, right-wing group		>	an anti-social force (meaning here and hereinafter, gangsters, right-wing group
	>	s, anti-social forces, and others equivalent thereto) and (b) does not have any		>	s, anti-social forces, and others equivalent thereto) and (b) does not have any
	>	exchange or involvement with anti-social forces, such as cooperation or involvem		>	exchange or involvement with anti-social forces, such as cooperation or involvem
	>	ent in the maintenance, operation, or management of anti-social forces, through		>	ent in the maintenance, operation, or management of anti-social forces, through
	>	funding, or other means.		>	funding, or other means.
	920	10.4.7 Dispute Resolution. Section 9.7 (Dispute Resolution) of this Agreement is		974	10.6.7 Dispute Resolution. Section 9.7 (Dispute Resolution) of this Agreement is
	>	hereby deleted in its entirety and replaced with the following:		>	hereby deleted in its entirety and replaced with the following:
	921	In the event of a dispute, claim, or controversy arising out of or in connection		975	In the event of a dispute, claim, or controversy arising out of or in connection
	>	with this Agreement or the breach, termination, enforcement, interpretation, or		>	with this Agreement or the breach, termination, enforcement, interpretation, or
	>	validity thereof (other than for disputes, claims, or controversies related to		>	validity thereof (other than for disputes, claims, or controversies related to
	>	the intellectual property of a party) (collectively, “Disputes”), each party’s s		>	the intellectual property of a party) (collectively, “Disputes”), each party’s s
	>	enior representatives will engage in good faith negotiations with the other part		>	enior representatives will engage in good faith negotiations with the other part
	>	y’s senior representatives to amicably resolve a Dispute. If the parties are una		>	y’s senior representatives to amicably resolve a Dispute. If the parties are una
	>	ble to resolve a Dispute within thirty (30) days after the first request to enga		>	ble to resolve a Dispute within thirty (30) days after the first request to enga
	>	ge in good faith negotiations or within such other time period as the parties ma		>	ge in good faith negotiations or within such other time period as the parties ma
	>	y agree to in writing, then either party may seek relief as set forth in Section		>	y agree to in writing, then either party may seek relief as set forth in Section
	>	9.6 (Governing Law and Attorneys’ Fees).		>	9.6 (Governing Law and Attorneys’ Fees).
n	922	10.4.8 Conflict. In the event of any conflict between this Section 10.4 and any	n	976	10.6.8 Conflict. In the event of any conflict between this Section 10.6 and any
	>	other terms of this Agreement, this Section 10.4 will prevail.		>	other terms of this Agreement, this Section 10.6 will prevail.
	923	If you are joining or participating in any of Twilio's partner programs, these t		977	If you are joining or participating in any of Twilio's partner programs, these t
	>	erms apply to you.		>	erms apply to you.
n	924	10.5 Partner Programs. If you are joining or participating in any Twilio partner	n	978	10.7 Partner Programs. If you are joining or participating in any Twilio partner
	>	program (each, a “Partner Program”), the following terms apply:		>	program (each, a “Partner Program”), the following terms apply:
	925	10.5.1 Partner Program Acceptance Conditions. Your acceptance into the applicabl		979	10.7.1 Partner Program Acceptance Conditions. Your acceptance into the applicabl
	>	e Partner Program is conditioned on (a) Twilio’s approval of your completed appl		>	e Partner Program is conditioned on (a) Twilio’s approval of your completed appl
	>	ication to join such applicable Partner Program, if applicable; (b) your satisfa		>	ication to join such applicable Partner Program, if applicable; (b) your satisfa
	>	ction of all Partner Program acceptance qualifications and requirements that are		>	ction of all Partner Program acceptance qualifications and requirements that are
	>	communicated to you in writing by Twilio; and (c) your acceptance and complianc		>	communicated to you in writing by Twilio; and (c) your acceptance and complianc
	>	e with the terms of this Agreement.		>	e with the terms of this Agreement.
	926	10.5.2 Partner Program Guides and Policies. You will comply with the applicable		980	10.7.2 Partner Program Guides and Policies. You will comply with the applicable
	>	Partner Program guides and policies available at https://www.twilio.com/legal/pa		>	Partner Program guides and policies available at https://www.twilio.com/legal/pa
	>	rtner-program-policies.		>	rtner-program-policies.
	927	10.5.3 Publicity Restrictions. Neither party will issue any press releases or pu		981	10.7.3 Publicity Restrictions. Neither party will issue any press releases or pu
	>	blic announcements in connection with your participation in the applicable Partn		>	blic announcements in connection with your participation in the applicable Partn
	>	er Program without the other party’s prior written consent.		>	er Program without the other party’s prior written consent.
	928	10.5.4 Partner Program Removal. Twilio may, for any reason or no reason, remove		982	10.7.4 Partner Program Removal. Twilio may, for any reason or no reason, remove
	>	you from the applicable Partner Program, or your access to the applicable Partne		>	you from the applicable Partner Program, or your access to the applicable Partne
	>	r Program account portal, upon thirty (30) days prior written notice to you.		>	r Program account portal, upon thirty (30) days prior written notice to you.
	929	10.5.5 Conflict. In the event of any conflict between this Section 10.5 and any		983	10.7.5 Conflict. In the event of any conflict between this Section 10.7 and any
	>	other terms of this Agreement, this Section 10.5 will prevail.		>	other terms of this Agreement, this Section 10.7 will prevail.
	930	Twilio		984	Twilio
	931	Twilio		985	Twilio
	932	Twilio careers		986	Twilio careers
	950	About Twilio		1004	About Twilio
	951	Customer Engagement Platform (CEP)		1005	Customer Engagement Platform (CEP)
	952	Communications		1006	Communications
n			n	1007	Conversational AI
				1008	User authentication and identity
	953	Customer Data Platform (CDP)		1009	Customer Data Platform (CDP)
	954	AI		1010	AI
	955	Customer stories		1011	Customer stories
	956	Events		1012	Events
	957	Contact sales		1013	Contact sales
n	958	View pricing	n
	959	Why Twilio		1014	Why Twilio
	960	An icon of a right chevron		1015	An icon of a right chevron
n	961	Products	n	1016	Products and Features
	962	An icon of a plus symbol
	963	An icon of a minus symbol		1017	An icon of a plus symbol
				1018	An icon of a minus symbol
				1019	SMTP
				1020	Branded Calling
				1021	Twilio Segment
	964	Twilio Engage		1022	Twilio Engage
	965	Connections		1023	Connections
n	966	Email API	n	1024	SendGrid Email API
	967	User authentication and identity
	968	MMS messaging		1025	RCS messaging
	969	Voice PSTN
	970	Latest innovations		1026	Latest innovations
	971	Pre-built solutions		1027	Pre-built solutions
n			n	1028	Support plans
	972	All products		1029	All products
	973	An icon of a right chevron		1030	An icon of a right chevron
	974	Use Cases		1031	Use Cases
	975	An icon of a plus symbol		1032	An icon of a plus symbol
	976	An icon of a minus symbol		1033	An icon of a minus symbol
n			n	1034	AI agent productivity
	977	Customer data management		1035	Customer data management
	978	Audience segmentation		1036	Audience segmentation
	979	Contact center		1037	Contact center
	980	SMS marketing		1038	SMS marketing
	981	Customer acquisition		1039	Customer acquisition
n			n	1040	Fraud prevention
	982	Voice response system (IVR)		1041	Voice response system (IVR)
n	983	Fraud prevention	n
	984	Bulk text messaging		1042	Bulk text messaging
	985	Mass email sender		1043	Mass email sender
	986	All use cases		1044	All use cases
	992	Twilio Essentials		1050	Twilio Essentials
	993	SDKs		1051	SDKs
	994	CDP integrations		1052	CDP integrations
t			t	1053	Serverless
				1054	Conversations
	995	SMTP Email API		1055	SMTP Email API
	996	SMS API		1056	SMS API
	997	WhatsApp API		1057	WhatsApp API

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