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| 0 | Print this page Customer and Partner Agreements Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms Twilio Marketplace Terms Twilio Segment Customer Data Platform Destination Integration and Listing Terms AI/ML Terms Twilio Messaging Campaign Terms Customer Name Changes and Assignments Updates to Legal Terms and Conditions Country Specific Disclosures EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching European Electronic Communications Code Disclosures Italy ALIAS Database Code of Conduct Germany - Impressum Privacy Data Privacy at Twilio Privacy Notice Binding Corporate Rules Customer Proprietary Network Information (CPNI) Sub-processors GDPR Customer Data Protection Addendum Supplier Data Protection Addendum Global Applicant Privacy Notice Mobile Application Terms Twilio Frontline End User App Terms Twilio Authy App Terms Supplier Agreements Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct Intellectual Property DMCA Policy Trademark Resources for Law Enforcement Government Requests Transparency Report Civil Requests Submit a request or subpoena Code of Conduct & Ethics Hotline Twilio Code of Conduct Ethics and Whistleblower Hotline Discord Community Code of Conduct Twilio Discord FAQ Digital Promotions General Rules Sweepstakes Rules Customer Research and User Experience Acknowledgement and Waiver Twilio Terms of Service Last Updated: April 9, 2026 Please read our online notice , which explains the changes to these Terms of Service and our other legal terms and conditions in more detail. | 0 | Print this page Customer and Partner Agreements Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms Twilio Marketplace Terms Twilio Segment Customer Data Platform Destination Integration and Listing Terms AI/ML Terms Twilio Messaging Campaign Terms Customer Name Changes and Assignments Updates to Legal Terms and Conditions Country Specific Disclosures EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching European Electronic Communications Code Disclosures Italy ALIAS Database Code of Conduct Germany - Impressum Privacy Data Privacy at Twilio Privacy Notice Binding Corporate Rules Customer Proprietary Network Information (CPNI) Sub-processors GDPR Customer Data Protection Addendum Supplier Data Protection Addendum Global Applicant Privacy Notice Mobile Application Terms Twilio Frontline End User App Terms Twilio Authy App Terms Supplier Agreements Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct Intellectual Property DMCA Policy Trademark Resources for Law Enforcement Government Requests Transparency Report Civil Requests Submit a request or subpoena Code of Conduct & Ethics Hotline Twilio Code of Conduct Ethics and Whistleblower Hotline Discord Community Code of Conduct Twilio Discord FAQ Digital Promotions General Rules Sweepstakes Rules Customer Research and User Experience Acknowledgement and Waiver Twilio Terms of Service Last Updated: May 7, 2026 Please read our online notice , which explains the changes to these Terms of Service and our other legal terms and conditions in more detail. |
| 266 | Any arbitration proceedings will take place in the English language in (a) San Francisco, California, if you are domiciled or registered in any country outside of the (i) European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turkey; (ii) Asia-Pacific region; and (iii) Mexico; (b) London, England, if you are domiciled or registered in any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey; (c) Singapore, if you are domiciled or registered in any country within the Asia-Pacific region; or (d) Mexico City, Mexico if you are domiciled or registered in Mexico. | 266 | Any arbitration proceedings will take place in the English language in (a) San Francisco, California, if you are domiciled or registered in any country outside of the (i) European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, and Turkey and (ii) Asia-Pacific region; (b) London, England, if you are domiciled or registered in any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, or Turkey; or (c) Singapore, if you are domiciled or registered in any country within the Asia-Pacific region. |
| 317 | If you are domiciled or registered in Japan, this Section 10.5 applies to you. 10.5 Japan. | 317 | If you are domiciled or registered in Mexico, this Section 10.5 applies to you. 1 0.5 Mexico. |
| 318 | If you are domiciled or registered in Japan, the following terms apply: 10.5.1 Intended Use. | 318 | If you are domiciled or registered in Mexico, the following terms apply: 10.5.1 Intended Use. |
| 319 | The Services are intended for business use by corporate or business entities, and you agree that you will not use the Services for any personal or individual use. 10.5.2 Required Information and Verification Process. | 319 | The Services are intended for business use by corporate or business entities, and you agree that you will not use the Services for any personal or individual use. |
| 320 | Depending on the Services you use, you may be required to submit copies of government-issued ID documents to Twilio and/or complete verification processes (e.g., via post) as required under applicable law or regulation, including, without limitation, the Act on Prevention of Transfer of Criminal Proceeds and the Telecommunications Business Act. 10.5.3 Taxes and Communications Surcharges. | 320 | The parties acknowledge that this Agreement constitutes a commercial relationship between business entities and that the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) will not apply to this Agreement. 10.5.2 Dispute Resolution. |
| 321 | Section 9.7 (Dispute Resolution) of this Agreement is hereby deleted in its entirety and replaced with the following: In the event of a dispute, claim, or controversy arising out of or in connection with this Agreement or the breach, termination, enforcement, interpretation, or validity thereof (other than for disputes, claims, or controversies related to the intellectual property of a party) (collectively, “ Disputes ”), each party's senior representatives will engage in good faith negotiations with the other party's senior representatives to amicably resolve a Dispute. | ||
| 322 | If the parties are unable to resolve a Dispute within thirty (30) days after the first request to engage in good faith negotiations or within such other time period as the parties may agree to in writing, then either party may seek relief through binding arbitration, by providing prior written notice to the other party, under the rules of the Centro de Arbitraje de México (CAM), with proceedings conducted in the English language in Mexico City, Mexico, before a sole arbitrator appointed by mutual agreement of the parties or, failing that, by CAM under its then prevailing rules. | ||
| 323 | The parties agree to equally share in the cost of any arbitration proceedings. 10.5.3 Anti-Money Laundering. | ||
| 324 | Each party will comply with their applicable anti-money laundering, anti-corruption, and anti-bribery obligations, as set forth in applicable laws and regulations. | ||
| 325 | Additionally, each party represents and warrants that the funds used to meet its payment obligations under this Agreement derive from lawful sources and do not constitute resources of illicit origin. 10.5.4 Conflict. | ||
| 326 | In the event of any conflict between this Section 10.5 and any other terms of this Agreement, this Section 10.5 will prevail. | ||
| 327 | If you are domiciled or registered in Japan, this Section 10.6 applies to you. 10.6 Japan. | ||
| 328 | If you are domiciled or registered in Japan, the following terms apply: 10.6.1 Intended Use. | ||
| 329 | The Services are intended for business use by corporate or business entities, and you agree that you will not use the Services for any personal or individual use. 10.6.2 Required Information and Verification Process. | ||
| 330 | Depending on the Services you use, you may be required to submit copies of government-issued ID documents to Twilio and/or complete verification processes (e.g., via post) as required under applicable law or regulation, including, without limitation, the Act on Prevention of Transfer of Criminal Proceeds and the Telecommunications Business Act. 10.6.3 Taxes and Communications Surcharges. | ||
| 322 | The universal service fee and the telephone relay service fee charged by telecommunication providers (e.g., carriers) will be borne by you as part of the Communications Surcharges set forth in Section 3.2.2 (Communications Surcharges) of this Agreement. 10.5.4 Currency. | 332 | The universal service fee and the telephone relay service fee charged by telecommunication providers (e.g., carriers) will be borne by you as part of the Communications Surcharges set forth in Section 3.2.2 (Communications Surcharges) of this Agreement. 10.6.4 Currency. |
| 323 | All Fees are payable in Japanese Yen, except as otherwise set forth in writing, including in an applicable Order Form(s) or an invoice to the extent you procure the Services without an Order Form. 10.5.5 Intellectual Property Rights. | 333 | All Fees are payable in Japanese Yen, except as otherwise set forth in writing, including in an applicable Order Form(s) or an invoice to the extent you procure the Services without an Order Form. 10.6.5 Intellectual Property Rights. |
| 325 | Further, you agree not to exercise against Twilio, or any other third parties designated by Twilio, any moral rights you may have in any contents, including, without limitation, the feedback or suggestions you or your End Users provide regarding the Services that Twilio is entitled to exploit under this Agreement. 10.5.6 Anti-Social Forces. | 335 | Further, you agree not to exercise against Twilio, or any other third parties designated by Twilio, any moral rights you may have in any contents, including, without limitation, the feedback or suggestions you or your End Users provide regarding the Services that Twilio is entitled to exploit under this Agreement. 10.6.6 Anti-Social Forces. |
| 326 | Each party represents and warrants that it (a) is not an anti-social force (meaning here and hereinafter, gangsters, right-wing groups, anti-social forces, and others equivalent thereto) and (b) does not have any exchange or involvement with anti-social forces, such as cooperation or involvement in the maintenance, operation, or management of anti-social forces, through funding, or other means. 10.5.7 Dispute Resolution. | 336 | Each party represents and warrants that it (a) is not an anti-social force (meaning here and hereinafter, gangsters, right-wing groups, anti-social forces, and others equivalent thereto) and (b) does not have any exchange or involvement with anti-social forces, such as cooperation or involvement in the maintenance, operation, or management of anti-social forces, through funding, or other means. 10.6.7 Dispute Resolution. |
| 328 | If the parties are unable to resolve a Dispute within thirty (30) days after the first request to engage in good faith negotiations or within such other time period as the parties may agree to in writing, then either party may seek relief as set forth in Section 9.6 (Governing Law and Attorneys’ Fees). 10.5.8 Conflict. | 338 | If the parties are unable to resolve a Dispute within thirty (30) days after the first request to engage in good faith negotiations or within such other time period as the parties may agree to in writing, then either party may seek relief as set forth in Section 9.6 (Governing Law and Attorneys’ Fees). 10.6.8 Conflict. |
| 329 | In the event of any conflict between this Section 10.5 and any other terms of this Agreement, this Section 10.5 will prevail. | — | Removed |
| 330 | If you are joining or participating in any of Twilio's partner programs, these terms apply to you. 10.6 Partner Programs. | — | Removed |
| 331 | If you are joining or participating in any Twilio partner program (each, a “ Partner Program ”), the following terms apply: 10.6.1 Partner Program Acceptance Conditions. | — | Removed |
| 332 | Your acceptance into the applicable Partner Program is conditioned on (a) Twilio’s approval of your completed application to join such applicable Partner Program, if applicable; (b) your satisfaction of all Partner Program acceptance qualifications and requirements that are communicated to you in writing by Twilio; and (c) your acceptance and compliance with the terms of this Agreement. 10.6.2 Partner Program Guides and Policies. | — | Removed |
| 333 | You will comply with the applicable Partner Program guides and policies available at https://www.twilio.com/legal/partner-program-policies . 10.6.3 Publicity Restrictions. | — | Removed |
| 334 | Neither party will issue any press releases or public announcements in connection with your participation in the applicable Partner Program without the other party’s prior written consent. 10.6.4 Partner Program Removal. | — | Removed |
| 335 | Twilio may, for any reason or no reason, remove you from the applicable Partner Program, or your access to the applicable Partner Program account portal, upon thirty (30) days prior written notice to you. 10.6.5 Conflict. | — | Removed |
| 340 | If you are joining or participating in any of Twilio's partner programs, these terms apply to you. 10.7 Partner Programs. | ||
| 341 | If you are joining or participating in any Twilio partner program (each, a “ Partner Program ”), the following terms apply: 10.7.1 Partner Program Acceptance Conditions. | ||
| 342 | Your acceptance into the applicable Partner Program is conditioned on (a) Twilio’s approval of your completed application to join such applicable Partner Program, if applicable; (b) your satisfaction of all Partner Program acceptance qualifications and requirements that are communicated to you in writing by Twilio; and (c) your acceptance and compliance with the terms of this Agreement. 10.7.2 Partner Program Guides and Policies. | ||
| 343 | You will comply with the applicable Partner Program guides and policies available at https://www.twilio.com/legal/partner-program-policies . 10.7.3 Publicity Restrictions. | ||
| 344 | Neither party will issue any press releases or public announcements in connection with your participation in the applicable Partner Program without the other party’s prior written consent. 10.7.4 Partner Program Removal. | ||
| 345 | Twilio may, for any reason or no reason, remove you from the applicable Partner Program, or your access to the applicable Partner Program account portal, upon thirty (30) days prior written notice to you. 10.7.5 Conflict. | ||
| 346 | In the event of any conflict between this Section 10.7 and any other terms of this Agreement, this Section 10.7 will prevail. | ||
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