Twilio updated its Terms of Service on April 19, 2026 to expand the geographic scope of service entities, add new Mexico and Brazil-specific entities to the agreement, and clarify how orders can be placed through online self-service workflows in addition to traditional ordering documents. The agreement also removed a prior assurance that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time. Additionally, Twilio added a recommendation that customers download and save a PDF copy of the terms.
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