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| 0 | Explore Privacy notices Privacy notices T-Mobile Privacy Notice Financial Privacy Notice Children's Privacy Notice Project 10million Privacy Notice Biometric Information Privacy Notice B2B Privacy Notice Workforce Privacy Notice T-Mobile PRIVACY NOTICE Last updated: April 27, 2026 Overview We work hard to earn your trust. | 0 | Explore Privacy notices Privacy notices T-Mobile Privacy Notice Financial Privacy Notice Children's Privacy Notice Project 10million Privacy Notice Biometric Information Privacy Notice B2B Privacy Notice Workforce Privacy Notice T-Mobile PRIVACY NOTICE Last updated: June 26, 2026 Overview We work hard to earn your trust. |
| 4 | We also have privacy notices for certain types of people like job applicants, employees, and contractors , or children , and for certain types of data like biometric information . | 4 | We also have privacy notices for certain types of people like job applicants, employees, contractors , or children , and for certain types of data like biometric information . |
| 6 | Our B2B Privacy Notice describes our privacy practices for customers or individuals with business relationships to T-Mobile . | ||
| 7 | However, T-Mobile for Business accounts opened with an individual’s Social Security number (usually very small business accounts like sole proprietorships) are covered by this notice instead. | ||
| 18 | Data we collect & how we use it Here are examples of the data we collect and the most common contexts in which we collect and use data. | 20 | Data we collect & how we use it Here are examples of the data we collect and the most common contexts in which we collect and use data, such as when we provide services to you as part of our agreement with you, or to support our business needs and interests. |
| 21 | We may also be required to collect and share your data based on applicable legal requirements (or to collect your consent before we use it). | ||
| 26 | Primary purpose for collection and use We use this data to manage your account, including to process payments, bills, and requests related to our products and services, and for customer service. | 29 | Primary purpose for collection and use We use this data to provide the service and manage your account, including to process payments, bills, and requests related to our products and services, and for customer service, and in some cases to comply with our legal obligations. |
| 30 | Primary purpose for collection and use We use various personal data to advertise and market products and services from T-Mobile and other companies. | 33 | Primary purpose for collection and use We use various personal data to advertise and market products and services from T-Mobile and other companies through our advertising programs (and with your consent where required). |
| 65 | Primary purpose for collection and use We use this data to improve customer service and sales experiences. | 68 | Primary purpose for collection and use We use this data to improve customer service and sales experiences or where we are required by law (and we may ask you to consent, where required). |
| 75 | Determining eligibility Examples of personal data collected We may collect data from you, financial institutions, or credit reporting agencies for eligibility purposes. | 78 | Determining eligibility Examples of personal data collected We may collect data from you, financial institutions, or credit reporting agencies (where permitted by law) for eligibility purposes. |
| 83 | We also use personal data described throughout this privacy notice to protect the rights, interests, safety, or property of T-Mobile , you, and others, including to prevent, detect, and respond to fraud, abuse, security incidents, and other unauthorized activities. | 86 | We also use personal data described throughout this privacy notice to protect the rights, interests, safety, property, or other interests of T-Mobile , you, and others, including to prevent, detect, and respond to fraud, abuse, security incidents, and other unauthorized activities. |
| 97 | Primary purpose for collection and use We use this data to provide connectivity to IoT devices offered by third parties, and to provide our own IoT services. | 100 | Primary purpose for collection and use We use this data to provide connectivity to IoT devices offered to you by third parties, and to provide our own IoT services. |
| 115 | Primary purpose for collection and use We use this data to share reviews with the public. | 118 | Primary purpose for collection and use We use this data to share comments and reviews with the public (we will ask you for consent, where required). |
| 118 | We also use personal data to conduct research and create reports from analysis of usage patterns and trends. | 121 | We also use personal data to conduct research and create reports from analysis of usage patterns and trends to support our business needs. |
| 125 | If you are part of our Personalized Ads and Offers program and you give us permission, we may collect your device data, including Bluetooth identifiers, when you are near an Octopus tablet for measurement, analytics, and targeted advertising. | 128 | If you are part of our Personalized Ads and Offers program and you give us consent, we may collect your device data, including Bluetooth identifiers, when you are near an Octopus tablet for measurement, analytics, and targeted advertising. |
| 129 | We use data from riders to create analytics, send targeted ads, show feedback, deliver contest winnings, and communicate with advertisers. | — | Removed |
| 135 | Primary purpose for collection and use We use this data to understand your opinions and collect information relevant to our organization. | 137 | Primary purpose for collection and use We use this data to understand your opinions and collect information relevant to our organization and business needs. |
| 137 | Primary purpose for collection and use We use this data to run the sweepstakes or contest and may also use it to market to you. | 139 | Primary purpose for collection and use We use this data to run the sweepstakes or contest in line with applicable terms and conditions, and may also use it to market to you. |
| 139 | SyncUP KIDS Watch Examples of personal data collected We collect data through the SyncUP KIDS Watch and SyncUP KIDS app to help parents and guardians stay connected with their children. | 141 | SyncUP KIDS Watch Examples of personal data collected For more information on types of information collected and used by the SyncUP KIDS Watch, read our Children’s Privacy Notice . |
| 140 | Primary purpose for collection and use For more information on types of information collected and used by SyncUP KIDS Watch, read our Children’s Privacy Notice . | 142 | Primary purpose for collection and use We collect data through the SyncUP KIDS Watch and SyncUP KIDS app to help parents and guardians stay connected with their children. |
| 141 | Technology on our websites used for targeted advertising Examples of personal data collected We may allow third parties (e.g., Google) to place technology on our websites (e.g., a cookie or a pixel) that allows them to track you. | 143 | Technology on our websites or apps used for targeted advertising Examples of personal data collected We may allow third parties (e.g., Google) to place technology (e.g., a cookie or a pixel) on our websites or apps that allows them to track you. |
| 142 | The third party might also collect data over time and across other websites. | 144 | The third party might also collect data over time and across other websites or apps. |
| 151 | Primary purpose for collection and use We use this data for safety and security. | 153 | Primary purpose for collection and use We use this data in the interest of safety and security and improving our customer service. |
| 152 | We also use this data to improve our customer service experience. | — | Removed |
| 154 | This might include your IP addresses, data usage, websites and URLs visited, network performance, diagnostic information, wireless handset model information, home internet gateway device data, information about devices connected to a home internet gateway, and mobile applications you have installed on your device. | 155 | This might include your IP addresses, data usage, devices texted, websites and URLs visited, network performance, diagnostic information, wireless handset model information, home internet gateway device data, information about devices connected to a home internet gateway, and mobile applications you have installed on your device. |
| 156 | We also use some of this data for marketing, to better understand you, to recommend apps to you, and as described in the Analytics and Reporting, Relevant Ads, Relevant Ads + Personalized Ads and Offers, and Tailored Offers and Ads sections of this notice. | 157 | We also use some of this data for marketing, analytics, to better understand you, to recommend apps to you, and as described in the Analytics and Reporting, Relevant Ads, Relevant Ads + Personalized Ads and Offers, and Tailored Offers and Ads sections of this notice. |
| 159 | If you provide your permission, we may also use your precise location for advertising purposes, to provide location-based services like SyncUP KIDS, or other services. | 160 | If you provide your consent, we may also use your precise location for advertising purposes, to provide location-based services like SyncUP KIDS, or other services that may require your consent. |
| 168 | We may use personal data for other purposes when you give us your permission. | 169 | We may use personal data for other purposes when you give us your consent. |
| 170 | We collect the following categories of sensitive personal data (as defined under certain state privacy laws): your Social Security number, driver’s license, government-issued identification card, passport number, your account log in, financial account information, debit or credit card number in combination with any required security or access code, password, information allowing access to an account, your precise location, what’s in your text messages, biometric data, and children’s data. | 171 | We collect the following categories of sensitive personal data (as defined under certain state and other applicable privacy laws): your Social Security number, driver’s license, government-issued identification card, passport number, your account log in, financial account information, debit or credit card number in combination with any required security or access code, password, information allowing access to an account, your precise location, what’s in your text messages, biometric data, and children’s data. |
| 173 | Unless you give us permission, we don’t collect or use this data to infer characteristics about you and we only use or disclose the data for purposes described in section 7027(m) of the California Consumer Privacy Act Regulations. | 174 | If you choose to provide us with health data, such as in connection with a request to change or cancel service, we will collect that information. |
| 175 | Unless you give us consent, we don’t collect or use this data to infer characteristics about you and we only use or disclose the data for purposes described in section 7027(m) of the California Consumer Privacy Act Regulations. | ||
| 175 | Unless you give us permission, we don’t “sell” or “share” sensitive personal data for purposes of “cross-context behavioral advertising,” which is targeted advertising that tracks your activity across different websites, applications, and services. | 177 | Unless you give us consent, we don’t “sell” or “share” sensitive personal data for purposes of “cross-context behavioral advertising,” which is targeted advertising that tracks your activity across different websites, applications, and services. |
| 184 | Audio, electronic, visual, or similar information Who we disclose this data to for a business purpose Data analytics providers Internet service providers Other service providers Who we share this data with for targeted advertising or sell data to Other parties with your permission Biometric information This may include information about your physical or biological characteristics, like face scans and voiceprints, where they are used to identify you. | 186 | Audio, electronic, visual, or similar information Who we disclose this data to for a business purpose Data analytics providers Internet service providers Other service providers Who we share this data with for targeted advertising or sell data to Other parties with your consent Biometric information This may include information about your physical or biological characteristics, like face scans and voiceprints, where they are used to identify you. |
| 186 | Who we disclose this data to for a business purpose Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Other parties with your permission Commercial information This may include information about products or services bought, obtained, or considered, or other purchasing or consuming histories or tendencies. | 188 | Who we disclose this data to for a business purpose Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Other parties with your consent Commercial information This may include information about products or services bought, obtained, or considered, or other purchasing or consuming histories or tendencies. |
| 187 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your permission Government-issued identification This may include your Social Security number, driver’s license number, state issued identification number, or passport number. | 189 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your consent Government-issued identification This may include your Social Security number, driver’s license number, state-issued identification number, or passport number. |
| 189 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your permission Internet or other electronic network activity information This may include browsing history, search history, phone usage data, and information about an individual’s interaction with an internet website, application, or advertisement. | 191 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your consent Internet or other electronic network activity information This may include browsing history, search history, phone usage data, and information about an individual’s interaction with an internet website, application, or advertisement. |
| 190 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your permission Location data (general and/or precise) We won’t share your precise location for targeted advertising or sell it without permission. | 192 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your consent Location data (general and/or precise) We won’t share your precise location for targeted advertising or sell it without consent. |
| 191 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your permission Inferences drawn from any of the personal data categories described in this section This includes types of sharing that only happen if you give us permission (e.g., for advertising). | 193 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your consent Inferences drawn from any of the personal data categories described in this section This includes types of sharing that only happen if you give us consent (e.g., for advertising). |
| 192 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your permission Other categories of personal information described in the California Customer Records statute This may include other data described in the California Records statute (Cal. | 194 | Who we disclose this data to for a business purpose Data analytics providers Internet service providers Operating systems and platforms Payment processors and financial institutions Other service providers Who we share this data with for targeted advertising or sell data to Advertising networks Social networks Other parties with your consent Other categories of personal information described in the California Customer Records statute This may include other data described in the California Records statute (Cal. |
| 195 | We may share personal data about an account user to the account holder (the party financially responsible for the account). | 197 | We may share personal data about an account user to the account holder. |
| 250 | Privacy Dashboard. | ||
| 251 | If we use your information based on your consent, you can withdraw that consent at any time and manage and limit how we use your data through the tools we make available—such as your Privacy Dashboard or device settings. | ||
| 252 | If you withdraw your consent, we will stop using your data for that purpose. | ||
| 253 | How to raise a concern or file a complaint. | ||
| 254 | If you have a question or concern about how we handle your personal data, you can contact us anytime using the information in the Contact Us section. | ||
| 255 | Depending on where you live, you may have the right to contact a local regulatory or government authority to address any unresolved concerns. | ||
| 265 | The following chart has statistics about requests received in 2024: Access requests Deletion requests Opt-out of share/sale Total received 12,035 4,844 16,615,412 Total received from Californians 1,764 693 1,647,013 Complied with in whole or in part 12,026 4,828 16,615,412 Denied 9 16 0 Median days to respond 38 31 0 How we protect data Our cybersecurity program is continuously working to help keep personal data safe and to protect systems and products. | 273 | Data subject rights requests we received in 2025 T-Mobile interactions Access requests Deletion requests Correction requests Total received 17,055 8,007 138 Total received from Californians 2,437 1,255 19 Complied with in whole or in part 17,032 7,979 136 Total denied 23 28 2 Median days to respond 35 29 6 Opt-out requests we received in 2025 T-Mobile interactions Opt-out of share/sale Profiling and automated decision opt out Total received 17,469,771 525,382 Total received from Californians 1,627,011 73,524 Complied with in whole or in part 17,469,771 525,382 Total denied 0 0 Median days to respond 0 0 How we protect data Our cybersecurity program is continuously working to help keep personal data safe and to protect systems and products. |
| 286 | Privacy laws vary by country, so we take steps to protect your personal data in line with applicable laws. | ||
| 287 | This may include contracts that require companies receiving your personal data to use appropriate privacy and security protections. | ||
| 288 | We may disclose your consumer health data to our service providers or where we’re required to comply with legal and regulatory obligations. | 298 | We may disclose your consumer health data to our service providers or where we’re required to comply with legal and regulatory obligations (or with your consent, as required). |
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