Old version
May 19, 2026 01:14 UTC
a4a3739040fcfcfee702f9dde1f1911f4986a957578b5fbc26065971ffb592c4
CA-V-002734
New version
May 22, 2026 01:23 UTC
7554b23ee0883f0de4baef7ca9a4749334390d0418fd7f94527bffe7ead5044e
CA-V-002888
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Change Summary
Segment updated its privacy policy on May 22, 2026 to add two new provisions and clarify one existing process. The company added explicit notice that Twilio Inc. (Segment's parent company) is subject to FTC investigatory and enforcement powers, and introduced a new opt-out right allowing users to decline disclosure of their data to third parties or use for materially different purposes than originally authorized. The policy also revised its dispute resolution language to refer to 'Data Privacy Frameworks' instead of 'Data Protection Frameworks' in the context of JAMS arbitration. These changes establish new user controls and regulatory transparency without removing existing protections.
medium severity
2 Sentences added
0 Sentences removed
1 Sentences modified
223 Sentences before
225 Sentences after
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BeforeAfter
95Twilio Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
122Opt-Out: Opt-out of your data being disclosed to third parties (other than our service providers) or being used for a purpose that is materially different from the purpose for which it was collected or authorized.
207If we are unable to resolve your concern to your satisfaction, you may pursue further resolution through the following channels: Data Protection Frameworks (“DPF”): For practices covered by our DPF certification, contact our U.S.-based third party dispute resolution provider JAMS, (free of charge) at https://www.jamsadr.com/DPF-Dispute-Resolution .209If we are unable to resolve your concern to your satisfaction, you may pursue further resolution through the following channels: Data Privacy Frameworks (“DPF”): For practices covered by our DPF certification, contact our U.S.-based third party dispute resolution provider JAMS, (free of charge) at https://www.jamsadr.com/DPF-Dispute-Resolution .
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