| Before | After | ||
|---|---|---|---|
| 63 | Please note that if we share your personal data with a third-party acting on our behalf, Twilio remains liable under the DPF Principles (defined below) if that third-party processes your data in a way that violates those Principles, unless we prove we were not responsible for the violation. | ||
| 90 | Whether we are transferring data internally within the Twilio group or externally to trusted third parties, we rely on the following legal safeguards: Data Privacy Frameworks (or “DPF”): Primary mechanism for transfers from the EU, UK and Switzerland to the U.S. Binding Corporate Rules (or “BCRs”): EU-approved rules covering transfers to Twilio group companies globally. | 91 | Whether we are transferring data internally within the Twilio group or externally to trusted third parties, we rely on the following legal safeguards: Data Privacy Frameworks (or “DPF”): Twilio Inc. and our subsidiary Stytch Inc. comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. |
| 92 | Twilio Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. | ||
| 93 | Twilio Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. | ||
| 94 | If there is any conflict between the terms in this Privacy Notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. | ||
| 95 | To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ . | ||
| 96 | Binding Corporate Rules (or “BCRs”): EU-approved rules covering transfers to Twilio group companies globally. | ||
| 131 | Additional Rights Depending on your jurisdiction, you may exercise specific controls over your data: Sensitive Data: Restrict the use of sensitive personal data to what is strictly necessary for Service delivery. | 137 | Data Privacy Framework Choices & Means In accordance with the Data Privacy Framework Principles, opt of (i) your personal data being disclosed to a third party (other than to our service providers performing tasks on our behalf under our instructions); or, (ii) your personal data being used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. |
| 138 | How to Exercise Rights: Contact privacy@twilio.com Additional Rights Depending on your jurisdiction, you may exercise specific controls over your data: Sensitive Data: Restrict the use of sensitive personal data to what is strictly necessary for Service delivery. | ||
| 200 | If we are unable to resolve your concern to your satisfaction, you may pursue further resolution through the following channels: Data Protection Frameworks (“DPF”): For practices covered by our DPF certification, contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/DPF-Dispute-Resolution . | 207 | If we are unable to resolve your concern to your satisfaction, you may pursue further resolution through the following channels: Data Protection Frameworks (“DPF”): For practices covered by our DPF certification, contact our U.S.-based third party dispute resolution provider JAMS, (free of charge) at https://www.jamsadr.com/DPF-Dispute-Resolution . |
| 213 | UK Residents: If you have a concern about our privacy practices, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). | ||
| 214 | In accordance with the UK Data (Use and Access) Act, you are required to first submit your complaint directly to Twilio to allow us the opportunity to resolve the matter. | ||
| 215 | We will acknowledge your complaint within 30 days and work to provide a substantive response without undue delay. | ||
| 216 | If you remain unsatisfied after receiving our final response, you may then escalate your complaint to the ICO (www.ico.org.uk). | ||
| 219 | In addition to the above regulatory bodies, Twilio Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). | ||
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