Coursera updated its refund denial policy on July 3, 2026 to include a new ground for refusal: when a significant portion of course content has been accessed before the refund request is submitted. Previously, the policy listed specific denial scenarios including violations of terms, repeated refunds, chargeback activity, and dissatisfaction with graded performance, but did not reference content access. The addition creates an additional condition under which Coursera may deny refunds regardless of other circumstances.
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Such denials may include, but are not limited to, situations involving violations of our Terms of Use , Code of Conduct , or Honor Code , repeated refund requests, prior refunds processed through a third-party marketplace, chargeback activity, or where you have completed graded content and are dissatisfied with your performance.
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Such denials may include, but are not limited to, situations involving violations of our Terms of Use , Code of Conduct , or Honor Code , where a significant portion of the content has been accessed before the refund request has been submitted, repeated refund requests, prior refunds processed through a third-party marketplace, chargeback activity, or where you have completed graded content and are dissatisfied with your performance.
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