Intuit revised its privacy statement to clarify terminology and expand its Data Privacy Framework (DPF) compliance disclosures. The updated language replaces references to 'text messaging program' with 'short code program' and provides detailed information about DPF certification, dispute resolution mechanisms, and data transfer safeguards for EU, UK, and Swiss residents. The change adds explicit commitments regarding complaint handling, alternative dispute resolution through TRUSTe, and binding arbitration options for unresolved DPF-related complaints.
Consumers: If you have a complaint about how your data is handled under the Data Privacy Framework, Mailchimp will work to resolve it through multiple channels, including a neutral third party if needed.
Consumers: Before Mailchimp uses your data in a new way or shares it with a company not mentioned in this privacy policy, it will ask for your permission or let you opt out.
Data controllers: Mailchimp is responsible for how its service providers handle your data under the Data Privacy Framework, unless it can prove it did not cause the problem.
Data controllers: Mailchimp may have to share your data with government agencies if required by law.
Consumers: If there is a disagreement between this privacy policy and the Data Privacy Framework rules, the Data Privacy Framework rules will apply.
Consumers: Mailchimp clarified that when you sign up for SMS texts, your information will not be sold or shared with other companies for their marketing.
The updated terms establish new dispute resolution procedures for EU, UK, and Swiss residents whose personal data is transferred under the Data Privacy Framework. The revised language states that Intuit and Mailchimp have certified compliance with DPF Principles and commits to resolve DPF-related complaints through direct contact, alternative dispute resolution via TRUSTe, and binding arbitration for unresolved complaints. The terms also clarify that when personal data is used for a materially different purpose or shared with external parties not covered by the privacy policy, Mailchimp will offer an opt-out opportunity or collect opt-in consent before proceeding. You can file a complaint with TRUSTe at https://feedback-form.trustarc.com/watchdog/request if your complaint is not resolved by Mailchimp directly.
→ Review the updated privacy statement to understand the new dispute resolution procedures and complaint handling mechanisms.
→ If you have a complaint about how your data is handled under the Data Privacy Framework, contact Mailchimp using the details in the 'How to contact us' section.
→ If your complaint is not resolved by Mailchimp, file a complaint with TRUSTe at https://feedback-form.trustarc.com/watchdog/request.
Intuit and Mailchimp now explicitly certify compliance with EU-U.S. DPF, UK Extension, and Swiss-U.S. DPF Principles as set forth by the U.S. Department of Commerce.
Added multi-tiered complaint resolution: direct contact with Mailchimp, alternative dispute resolution via TRUSTe, and binding arbitration for unresolved DPF-related complaints.
Mailchimp commits to offer opt-out or collect opt-in consent before using personal data for materially different purposes or sharing with external parties not covered by the privacy policy.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
Intuit has substantially expanded its Data Privacy Framework compliance disclosures, replacing generic language with specific certification statements, complaint procedures, and dispute resolution mechanisms. The change reflects updated DPF requirements and adds explicit commitments regarding onward …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
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Intuit revised its SMS opt-out language to clarify that the opt-out procedure applies to all marketing text messages from Intuit, …
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