Google updated its Terms of Service on June 12, 2026, making several substantive changes to warranty language and service descriptions. Previously, the terms disclaimed all warranties in all-caps legal language, stating services were provided 'AS IS' with no express or implied warranties. The updated terms now affirmatively state that Google provides services 'using reasonable skill and care' and establish a warranty section where users can report quality issues for resolution, while disclaimers now limit commitments only to what appears in the warranty section, service-specific terms, and non-waivable law. This shifts the contractual framing from broad disclaimer to specific warranty commitment with a dispute-resolution mechanism.
The updated terms establish that Google provides services 'using reasonable skill and care,' a positive warranty commitment that replaces the prior blanket 'AS IS' disclaimer language. Under the revised policy, if service quality falls below that standard, users are invited to report the issue and Google commits to working toward resolution. The terms now state that Google's only commitments are those in the warranty section, service-specific terms, and non-waivable law, which is narrower than the prior language but more explicit about what consumers can expect. This change provides a clearer operational standard for service delivery and a stated pathway for addressing failures.
The updated terms establish an affirmative warranty commitment and dispute-resolution procedure, replacing a categorical disclaimer framework. This change affects how service quality is defined and contested contractually, and may create measurable obligations for Google to address reported quality issues, which was previously disclaimed entirely.
→ If you experience a service quality issue that falls below reasonable skill and care, report it to Google as stated in the warranty section and expect Google to work toward resolution.
→ If you do not review the updated warranty terms, you may not be aware that Google now makes an affirmative warranty commitment and that you can report quality issues for resolution.
This is the 3rd significant Rights Removal change Google has made since ConductAtlas began monitoring.
ConductAtlas has recorded 3 material changes to this document over 54 days of monitoring (since April 2026). An additional minor or cosmetic changes were excluded.
Replaced 'AS IS' disclaimer with affirmative warranty that services are provided using reasonable skill and care.
Narrowed scope of disclaimers to apply only to commitments not made in warranty, service-specific terms, and non-waivable law.
Established user-initiated reporting and Google engagement as stated path for addressing warranty failures.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Google is making a positive promise about service quality instead of saying it makes no promises at all.
Google is no longer explicitly stating in all-caps that it provides no guarantees, replacing that with specific limitations tied to what is actually promised.
Google modified its warranty disclaimer from a categorical 'AS IS' disclaimer to an affirmative warranty of reasonable skill and care with a stated dispute-resolution mechanism. This represents a material shift in contractual liability framing. Whether this change increases or decreases Google's practical exposure depends on how courts interpret 'reasonable skill and care' in the context of complex digital services, as well as on applicable consumer protection law by jurisdiction. The change is not primarily regulatory-driven but may reflect Google's assessment of enforceability or business strategy. Compliance teams should monitor whether similar changes appear across Google service-specific terms and how disputes are actually handled under the new provision.
FTC Act (general consumer protection authority over deceptive or unfair practices); GDPR and EDPB guidance on service quality and user rights (EU users); applicable state consumer protection laws (US); jurisdiction-specific consumer warranty law (varies by state and country). Whether the updated warranty language meets regulatory standards or increases compliance risk depends on how national courts interpret 'reasonable skill and care' in relation to specific services and whether the disclaimer language adequately preserves any non-waivable statutory rights.
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002902.
Severity increased from 'low' to 'medium', indicating Google considers age/minor requirements more significant.
8 provisions unchanged.
Cross-platform context
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