Google updated its Terms of Service on June 12, 2026, making several substantive changes to warranty language and service descriptions. Previously, the terms disclaimed all warranties in all-caps legal language, stating services were provided 'AS IS' with no express or implied warranties. The updated terms now affirmatively state that Google provides services 'using reasonable skill and care' and establish a warranty section where users can report quality issues for resolution, while disclaimers now limit commitments only to what appears in the warranty section, service-specific terms, and non-waivable law. This shifts the contractual framing from broad disclaimer to specific warranty commitment with a dispute-resolution mechanism.
Consumers: Google is making a positive promise about service quality instead of saying it makes no promises at all.
Consumers: Google is no longer explicitly stating in all-caps that it provides no guarantees, replacing that with specific limitations tied to what is actually promised.
The updated terms establish that Google provides services 'using reasonable skill and care,' a positive warranty commitment that replaces the prior blanket 'AS IS' disclaimer language. Under the revised policy, if service quality falls below that standard, users are invited to report the issue and Google commits to working toward resolution. The terms now state that Google's only commitments are those in the warranty section, service-specific terms, and non-waivable law, which is narrower than the prior language but more explicit about what consumers can expect. This change provides a clearer operational standard for service delivery and a stated pathway for addressing failures.
→ If you experience a service quality issue that falls below reasonable skill and care, report it to Google as stated in the warranty section and expect Google to work toward resolution.
This is the 4th significant Rights Removal change Google has made since ConductAtlas began monitoring.
ConductAtlas has recorded 4 material changes to this document over 54 days of monitoring (since April 2026). An additional minor or cosmetic changes were excluded.
2 of Google's significant changes have been classified as negative for consumers.
Replaced 'AS IS' disclaimer with affirmative warranty that services are provided using reasonable skill and care.
Narrowed scope of disclaimers to apply only to commitments not made in warranty, service-specific terms, and non-waivable law.
Established user-initiated reporting and Google engagement as stated path for addressing warranty failures.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
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