Replicate updated its Terms of Service on May 30, 2026 to change how customers contact the company for support, security notifications, and dispute resolution. The terms previously directed users to email support@replicate.com for security breaches, subscription cancellations, support requests, policy violations, and dispute initiation. The updated language redirects all of these contacts to replicate.com/support instead. This consolidates contact channels but does not change what communications are required or the timelines for response.
The updated terms change the contact method for submitting security breach notifications, canceling subscriptions, reporting policy violations, and initiating disputes from an email address (support@replicate.com) to a web-based support portal (replicate.com/support). The underlying obligations to report breaches immediately, request cancellations, and report violations remain identical. The practical effect is that users must now access a web portal rather than sending email to reach support for these matters.
The updated terms consolidate support contact methods from email to a centralized web portal. This does not alter the substance of any obligation, right, or timeline; it only changes the channel through which users must initiate contact for security incidents, cancellations, and disputes. Users accustomed to emailing support@replicate.com must now use the web portal instead.
→ Update any saved support contact information to replicate.com/support instead of support@replicate.com for future security reports, subscription cancellations, or dispute initiation.
→ Emails sent to support@replicate.com for security breaches, cancellations, or disputes may not be processed; users must use replicate.com/support to ensure their requests are received and acted upon.
Users must notify Replicate of breaches at replicate.com/support instead of support@replicate.com; notification requirement and immediacy unchanged.
Users may cancel subscriptions via replicate.com/support instead of support@replicate.com; cancellation rights unchanged.
Disputes must be initiated at replicate.com/support instead of support@replicate.com; seven-day response timeline and documentation requirements unchanged.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change consolidates support contact channels from email to a web portal. The operational obligations remain unchanged: users must still report security breaches immediately, can still cancel subscriptions, and must still report policy violations and initiate disputes through the same documented process. The change does not alter legal obligations, response timelines, or substantive dispute resolution procedures. No regulatory implications are apparent. This is a contact method migration and does not warrant escalation.
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