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AWS Bedrock's Service Terms were updated on May 29, 2026 to add detailed governance provisions for Amazon Connect Talent, a generative AI service for employment-related tasks. The updated terms establish new obligations for customers using this service, including requirements to provide privacy notices to job applicants, obtain necessary consents, review AI output before making employment decisions, and ensure compliance with labor, anti-discrimination, data privacy, and AI laws. The change also adds an opt-out mechanism through AWS Organizations for customers who do not want their content used to train or improve AWS AI services.
The updated terms establish new operational requirements for any organization using Amazon Connect Talent to make or inform employment decisions. Customers must now obtain legally adequate privacy notices and consents from job applicants before their data is processed by the service. The terms require customers to review all AI output before making hiring decisions, implement processes for applicants to request information about the AI's role in decisions, and ensure their use of the tool complies with applicable labor, anti-discrimination, disability, data privacy, AI, wiretap, recordkeeping, and biometrics laws. Customers can configure an AI services opt-out policy through AWS Organizations to prevent their data from being used to train or improve AWS AI technologies.
The updated terms establish explicit compliance obligations for customers using Amazon Connect Talent, a generative AI tool for employment decisions. Rather than treating Connect Talent as a standard AWS service, the terms now require customers to independently ensure legal compliance with employment discrimination law, data privacy regulation, and emerging AI governance frameworks, implement documented consent and appeal processes for job applicants, review all AI recommendations before making hiring decisions, and notify AWS of legally mandated data deletions. This represents a shift toward customer accountability for AI-driven hiring outcomes and creates material compliance and operational obligations that organizations must integrate into their HR processes and vendor management.
→ If you are a job applicant processed by Amazon Connect Talent, you can request information from the hiring organization about how the AI influenced their decision, request correction of inaccurate information, or appeal the hiring decision if the organization has implemented these processes as required by the updated terms.
→ If you are an employer using Amazon Connect Talent, review and document applicant consent and privacy notice procedures; implement processes for applicants to request information about AI involvement and appeal outcomes; and conduct a compliance audit of your use against applicable employment discrimination, data privacy, and AI laws.
→ If your organization does not want AWS to use your Connect Talent data to improve AWS AI services, configure an AI services opt-out policy through AWS Organizations.
→ If you do not obtain applicant consent and provide required privacy notices before processing applicants through Amazon Connect Talent, your use may violate applicable data privacy and employment law.
→ If you do not implement applicant appeal and review processes as required by the terms, you may not comply with legal requirements under employment discrimination and data protection statutes.
→ If you do not review Amazon Connect Talent output before making hiring decisions, you remain responsible for employment outcomes generated by the tool and may face liability if biased or discriminatory results occur.
→ If you do not ensure your use of Connect Talent complies with applicable employment law, anti-discrimination law, and data privacy law, you may face regulatory enforcement, litigation, or contractual breaches with your customers.
ConductAtlas has recorded 4 material changes to this document (since May 2026). An additional minor or cosmetic changes were excluded.
AWS may use and store Connect Talent Content (including personal data) to develop and improve the service and AWS AI technologies, with an opt-out available through AWS Organizations and storage permitted outside customer's designated AWS regions.
Customers are solely responsible for employment determinations, reviewing all AI output before use, ensuring compliance with employment discrimination and anti-bias requirements, and implementing legally required applicant consent, privacy notices, and appeal processes.
Customers and end users are prohibited from extracting model components, parameters, weights, or reproducing training data from Amazon Connect Talent.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
You must tell job applicants that AI will be used in their hiring process and get their permission before using their information in Connect Talent.
You must create processes that allow job applicants to ask how AI influenced their hiring outcome, correct wrong information, and challenge the decision.
You must check all AI recommendations yourself before hiring or rejecting anyone and confirm the tool complies with employment law.
You are fully responsible for making sure your use of the tool follows every employment law, anti-discrimination rule, privacy law, and emerging AI law that applies to you.
You must set up Connect Talent's hiring process to comply with law and take steps to reduce bias and unfair treatment of protected groups.
You can tell AWS not to use your hiring data to train its AI systems by setting up an opt-out policy in your AWS account.
If employment or privacy law requires you to delete applicant data, you must tell AWS so it can delete the information it's storing.
You cannot try to reverse-engineer or copy the underlying AI model or its training data from Connect Talent.
AWS added comprehensive governance requirements for Amazon Connect Talent, establishing new obligations for customers using the service for employment decisions. The terms explicitly state customers are responsible for obtaining applicant consent, providing privacy notices, reviewing AI recommendations, implementing appeal processes, and ensuring compliance with employment law, anti-discrimination rules, data privacy regulations, and emerging AI governance frameworks. This creates material compliance obligations for organizations with Connect Talent in their vendor stack, particularly those operating under GDPR, state-level employment privacy laws, AI governance frameworks (such as emerging EU AI Act obligations), and fair employment practices acts. Organizations should assess whether existing vendor contracts, data processing agreements, and internal compliance policies adequately address these customer-level obligations.
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Analyst $49/moConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002452.
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