AWS Bedrock's Service Terms were updated to add comprehensive governance requirements for Amazon Connect Talent, a new AI service for employment-related decisions. The updated terms establish that customers must provide privacy notices to job applicants, obtain necessary consents, monitor outputs for bias and discrimination, maintain audit records, and ensure compliance with labor, employment, anti-discrimination, and data privacy laws. The terms also clarify that AWS's bias mitigation efforts do not relieve customers of independent responsibility for preventing discrimination in their use of the service.
Businesses: Before using Connect Talent to evaluate job applicants, you must tell them how their data will be used and get their permission.
Businesses: You must actively check whether Connect Talent's hiring recommendations show unfair bias against protected groups and fix problems you find.
Businesses: You must keep documented records of how you tested Connect Talent for bias and what you found.
Businesses: Job applicants must be able to ask you how Connect Talent affected their application, request corrections to their data, and challenge decisions.
Businesses: You are solely responsible for making sure your use of Connect Talent follows all employment laws, anti-discrimination laws, privacy laws, and AI regulations that apply to your business.
Businesses: If a job applicant has a legal right to have their data deleted, you must tell AWS so they can remove it.
Businesses: You cannot use Connect Talent's output to build your own competing AI hiring tool.
Businesses: You cannot reverse-engineer or extract the underlying AI model or training data from Connect Talent.
The updated terms establish that organizations using Amazon Connect Talent for employment decisions must obtain job applicant consent, provide privacy notices describing how applicant data will be processed and stored, monitor AI outputs for bias and discrimination, maintain audit and impact assessment records, and ensure compliance with all applicable labor, employment, anti-discrimination, disability accommodation, data privacy, AI, wiretap, recordkeeping, and biometrics laws. The terms explicitly state that Amazon Connect Talent is not intended to serve as the sole basis for employment decisions and that AWS's own bias mitigation efforts do not relieve the customer of independent responsibility to prevent, assess, and address bias. You can configure an AI services opt-out policy through AWS Organizations to instruct AWS not to use Connect Talent Content to develop and improve the service or AWS technologies.
→ Review your current privacy notices and update them to describe how Amazon Connect Talent processes job applicant data, including storage, use for service improvement, and cross-border transfer
→ Obtain legally adequate consent from job applicants before processing their data through Amazon Connect Talent
→ Establish internal processes to monitor Connect Talent outputs for bias and discrimination, maintain audit records, and implement applicant rights (information requests, data correction, appeals)
→ Configure an AI services opt-out policy using AWS Organizations if you do not want AWS to use Connect Talent Content to develop and improve the service or AWS technologies
ConductAtlas has recorded 4 material changes to this document (since May 2026).
2 of AWS Bedrock's significant changes have been classified as negative for consumers.
AWS may use and store Connect Talent Content to develop and improve the service and AWS/affiliate AI technologies; customers can opt out via AWS Organizations; AWS may store content outside the customer's AWS region.
Customers are solely responsible for ensuring Connect Talent use complies with all applicable labor, employment, anti-discrimination, disability, data privacy, AI, wiretap, recordkeeping, and biometrics laws; AWS's bias mitigation does not relieve customer responsibility.
Customers cannot use Connect Talent to train competing AI models or extract underlying model components, parameters, weights, or training data.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
AWS added a new section establishing comprehensive compliance obligations for Amazon Connect Talent, an AI service for employment-related decisions. The terms require customers to obtain job applicant consent, provide privacy notices, monitor for bias and …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-X-002452.
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