Coinbase removed two sentences from its Fee Schedule on May 21, 2026: 'Need more help?' and 'Start a chat Chat with our virtual assistant'. These were support contact options that previously appeared in the document. The updated Fee Schedule retains the core disclosure language about fees being subject to change, but users can no longer initiate a support chat directly from this document section.
This change removes navigation elements from the Fee Schedule document but does not alter the fee structure, pricing terms, or disclosure requirements. The core language stating that fees are subject to change and recommending users review current fee information remains in place. Users can still access support through other channels on the Coinbase platform.
This change does not materially affect how Coinbase's Fee Schedule operates or what terms apply to users. The removal of support chat prompts is a navigation adjustment, not a substantive policy change.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change is a minor document maintenance update removing embedded support chat prompts from the Fee Schedule. No new obligations, disclosures, or regulatory implications are created. The removal of navigation elements does not affect the substantive content of the fee schedule or Coinbase's regulatory obligations regarding pricing transparency.
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
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