T-Mobile updated its privacy policy on April 29, 2026 to clarify how it handles data from accessibility services. The policy now specifies that when you use T-Mobile's Live Translation services, your call data may be collected as part of providing those services. The update also adds a qualifier stating that disability status data collection may be legally required when providing these services, rather than stating it unconditionally.
T-Mobile's updated policy adds explicit notice that call data may be collected when you use its Live Translation accessibility service, and qualifies disability status collection as occurring only when legally required. This clarifies existing practices rather than introducing new data collection. If you use Live Translation services, your call data may be processed as part of providing that service; review the full accessibility services section to understand what data is retained and how it is used.
The updated language provides clearer notice about what data T-Mobile collects when you use accessibility services, particularly the new explicit disclosure that Live Translation involves call data collection. It also conditionalizes rather than asserts disability status collection, which aligns the policy language with legal necessity rather than open practice.
→ Review T-Mobile's full accessibility services section to understand what call data is retained and how long it is kept if you use Live Translation.
→ If you use Live Translation, verify you are comfortable with the stated use of your call data before continuing to use the service.
→ You may not be aware that call data is collected during Live Translation service use, potentially affecting your understanding of your data footprint.
→ If you have concerns about call data collection, you may miss an opportunity to opt out or choose alternative accessibility services before continuing use.
Policy now explicitly states that call data may be collected when you use Live Translation accessibility services.
Changed from unconditional assertion to qualified statement that disability status data collection occurs only where legally required.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
T-Mobile revised its accessibility services disclosure to: (1) specify that Live Translation services may result in call data collection, and (2) condition disability status data collection on legal requirement rather than stating it as unconditional practice. The changes are clarifications and narrow the stated scope of disability status collection by adding a legal necessity qualifier. This affects accessibility compliance disclosures under ADA and may engage GDPR/CCPA transparency requirements for affected users. No new substantive obligations appear to be created; rather, the language is narrowed and clarified.
ADA (accessibility services disclosure), GDPR (if processing EU residents), CCPA (if processing California residents), FTC Act Section 5 (unfair or deceptive practices)
Full compliance analysis
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See the full side-by-side comparison of every sentence added, removed, and modified.
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