Users grant Zoom a perpetual, worldwide, sublicensable, and transferable license over Customer Content for the Permitted Uses defined in the agreement, which include performing obligations, complying with law, and enforcing acceptable use policies. The agreement separately states that communications-like content such as audio, video, chat, and screen sharing is not used to train AI models.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a perpetual license over Customer Content, including meeting recordings, transcripts, chat messages, files, and other materials, that extends beyond the subscription term and is sublicensable and transferable to third parties within the scope of Permitted Uses. Enterprise compliance teams should assess whether the perpetual and transferable nature of this license is compatible with their data governance obligations, particularly where Customer Content includes personal data subject to GDPR or CCPA rights such as deletion and portability.
Interpretive note: The scope of Permitted Uses constrains the license but the interaction between the perpetual license and GDPR data subject rights obligations depends on jurisdiction and whether a separate DPA governs the relationship.
The provision was expanded to include an explicit prohibition on using customer content for AI/ML training, reversing the previous 'opt-out' model from the AI Content Training section.
View full change record →The agreement requires users to grant Zoom a perpetual, worldwide, sublicensable, and transferable license over Customer Content, which the agreement defines to include transcripts, recordings, files, documents, and other materials generated during use of the services. The AI training carve-out explicitly excludes communications-like content such as audio, video, chat, screen sharing, and attachments from being used to train Zoom or third-party AI models.
Cross-platform context
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Compare across platforms →"You grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary for the Permitted Uses. Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models.Excerpt from Zoom's Terms of Service
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This provision establishes a perpetual license over Customer Content, including meeting recordings, transcripts, chat messages, files, and other materials, that extends beyond the subscription term and is sublicensable and transferable to third parties within the scope of Permitted Uses. Enterprise compliance teams should assess whether the perpetual and transferable nature of this license is compatible with their data governance obligations, …
The agreement requires users to grant Zoom a perpetual, worldwide, sublicensable, and transferable license over Customer Content, which the agreement defines to include transcripts, recordings, files, documents, and other materials generated during use of the services. The AI training carve-out explicitly excludes communications-like content such as audio, video, chat, screen sharing, and attachments from being used to train Zoom or …
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