Zendesk · Governance

Policy Drift Analysis Mixed 3 mo

How Zendesk's governance documents and clauses have shifted over time, by document, provision, and change direction.

Zendesk has made 3 significant policy changes since monitoring began in May 2026 (3 mo).
Meaningful only Showing all changes including minor
3
Changes
0
Negative
0
Positive
3
Neutral
Negative (0%) Positive (0%)

Documents Affected

Zendesk Privacy Policy
3 changes
This document explains what personal data Zendesk collects about you—including your name, contact details, browsing and search history, device information, and in some cases sensitive data like health information—and how …
Jul 1, 2026
Zendesk's Privacy Policy navigation was updated on July 1, 2026 to add a new section titled 'Tax Governance and Disclosures' to the policy directory. This …
low neutral
+ 2 more changes
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All Changes (3)

Jul 1, 2026
Zendesk's Privacy Policy navigation was updated on July 1, 2026 to add a new section titled 'Tax Governance and Disclosures' to the policy directory. This addition appears in the document's …
low neutral Zendesk Privacy Policy
May 11, 2026
Zendesk updated its Privacy Policy on May 11, 2026, repositioning itself as an AI-first service platform. The company revised its core description from a service-first CRM to a platform powered …
low neutral Zendesk Privacy Policy
May 5, 2026
Zendesk's Privacy Policy was updated on May 5, 2026 to add references to two new documents in its governance framework: the Zendesk Partner Agreement and the AI Services Addendum. These …
low neutral Zendesk Privacy Policy
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