Policy Drift Analysis Mixed 1 mo

Zendesk has made 2 significant policy changes since monitoring began in May 2026 (1 mo).
Meaningful only Showing all changes including minor
2
Changes
0
Negative
0
Positive
2
Neutral
Negative (0%) Positive (0%)

Documents Affected

Zendesk Privacy Policy
2 changes
This is Zendesk's Privacy Notice, describing how Zendesk collects and uses personal data from website visitors, prospective and existing customers, and end users of its support platform. The notice authorizes …
May 11, 2026
Zendesk updated its Privacy Policy on May 11, 2026, repositioning itself as an AI-first service platform. The company revised its core description from a service-first …
low neutral
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All Changes (2)

May 11, 2026
Zendesk updated its Privacy Policy on May 11, 2026, repositioning itself as an AI-first service platform. The company revised its core description from a service-first CRM to a platform powered …
low neutral Zendesk Privacy Policy
May 5, 2026
Zendesk's Privacy Policy was updated on May 5, 2026 to add references to two new documents in its governance framework: the Zendesk Partner Agreement and the AI Services Addendum. These …
low neutral Zendesk Privacy Policy
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