This analysis describes what WhatsApp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy now explicitly states that users may see other types of ads in Status and Channels, reversing prior language indicating WhatsApp had no intention to introduce ads. This represents a shift from the previous position and discloses a change in the advertising model. The policy also adds a new section directing US residents to a separate Regional Privacy Notice where consumer privacy rights under US law are described. Users in the US may wish to review that separate notice to understand their specific privacy rights and any opt-out or data access mechanisms available under applicable state law.
View change record →How other platforms handle this
When you communicate with us, such as via emails, customer service requests, survey responses, website chats or social media posts, likes, or messages, we collect the content of your communication.
You agree that we may, for training purposes or to evaluate the quality of our service, listen to and record phone conversations you have with us.
From time to time, we may solicit your participation in such a research study and, if you choose to participate, then we may observe how you use Patreon and may record video, audio, and images of you using Patreon and your interview with Patreon researchers.
"When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful...Excerpt from WhatsApp's Privacy Policy
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
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The clause states: “When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful...”
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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