Waze · Waze Terms of Use · View original document ↗

Service Modification and Termination

Low severity High confidence Explicitdocumentlanguage Rare · 4 of 325 platforms
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Document Record

What it is

Waze can change, pause, or shut down the app at any time without telling you in advance, and is not legally responsible for any harm that results from doing so.

This analysis describes what Waze's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes Waze's unilateral authority to alter or terminate service availability without notice requirements or liability exposure. The provision allocates modification risk entirely to the service operator rather than requiring advance notification or transition periods.

Consumer impact (what this means for users)

Waze can stop providing the navigation service at any time without advance notice and without owing users any compensation or explanation. This provision affects all users, including those who depend on the app for daily navigation.

How other platforms handle this

Snapchat Medium

Snap reserves the right to modify, suspend, or terminate your access to the Services at any time, with or without notice to you, for any reason, including if Snap determines that you have violated these Terms or the law. We will try to give you prior notice if we terminate your account, but we're no...

Atlassian Medium

Atlassian may suspend or terminate Customer's access to the products immediately upon notice if Customer breaches this Agreement or any applicable Atlassian policy, fails to pay fees when due, or if required to do so by law.

T-Mobile Medium

We may, with or without notice, suspend or terminate your Service or any features if we reasonably believe: you've violated this Agreement or your Service plan; you've engaged in usage that adversely affects our network or other customers; you've interfered with our operations, systems, or networks;...

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▸ View Original Clause Language DOCUMENT RECORD
"
Waze reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, and shall not be liable to you or to any third party for any modification, suspension or discontinuation of the Service.

— Excerpt from Waze's Waze Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Unilateral discontinuation clauses without notice may engage consumer protection frameworks in EU member states (Directive 2011/83/EU on consumer rights) and the UK Consumer Rights Act 2015, which may require reasonable notice before material changes to ongoing service contracts. FTC Act Section 5 may be relevant if the clause is applied in ways that cause substantial consumer injury without offsetting benefit. GOVERNANCE EXPOSURE: Low to Medium. While broad service modification clauses are standard in free consumer software agreements, the combination with a total liability exclusion for discontinuation creates a scenario where users have no contractual recourse for service disruption regardless of reliance or harm. JURISDICTION FLAGS: EU consumer rights directives may require minimum notice periods before discontinuation of ongoing digital services, particularly where users have provided personal data or contributed content. UK Consumer Rights Act 2015 has similar provisions. These requirements may limit the practical enforceability of a zero-notice discontinuation right against EU and UK consumers. CONTRACT AND VENDOR IMPLICATIONS: Organizations relying on Waze for operational continuity (e.g., fleet management, logistics) should note that no service level agreement or uptime commitment is provided, and the agreement expressly disclaims liability for discontinuation. Business continuity planning should account for this risk. COMPLIANCE CONSIDERATIONS: Enterprise procurement teams should assess whether Waze's unilateral modification and termination rights create unacceptable operational risk and whether supplemental contractual protections or alternative service arrangements are warranted.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable regulations

CFAA
United States Federal

Provision details

Document information
Document
Waze Terms of Use
Entity
Waze
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-011381
Document ID
CA-D-00322
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
9736286b6eb08ee4fc6095dc2c91e0601c2ee91260355dbe9284b34928846ee8
Analysis generated
May 12, 2026 09:28 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Waze
Document: Waze Terms of Use
Record ID: CA-P-011381
Captured: 2026-05-12 09:28:43 UTC
SHA-256: 9736286b6eb08ee4…
URL: https://conductatlas.com/platform/waze/waze-terms-of-use/service-modification-and-termination/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Waze's Service Modification and Termination clause do?

This clause establishes Waze's unilateral authority to alter or terminate service availability without notice requirements or liability exposure. The provision allocates modification risk entirely to the service operator rather than requiring advance notification or transition periods.

How does this clause affect you?

Waze can stop providing the navigation service at any time without advance notice and without owing users any compensation or explanation. This provision affects all users, including those who depend on the app for daily navigation.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 4 platforms. See the full comparison.

Is ConductAtlas affiliated with Waze?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Waze.