By using Waze, US users agree not to participate in any class action lawsuit or class-wide arbitration against the company. All disputes must be handled individually.
This analysis describes what Waze's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a procedural requirement that channels disputes into arbitration, which operates under different rules and discovery standards than court litigation. This affects how disputes are adjudicated and the remedies available through each dispute resolution mechanism.
The updated Terms now establish that you are binding yourself not only to the main Terms of Use but also to Waze's Content Moderation Policy, Community Terms, and Copyright Policy as integral parts of the agreement. This expands the set of rules you must comply with when using the Service. The revised terms also clarify that the Service is intended for users of legal driving age and explicitly describe Waze's advertising model: the Service is free because advertising revenue funds operations, and Waze uses your data to show you targeted ads, with controls available to manage ad personalization preferences.
View change record →Removal of explicit class action waiver enables users to potentially pursue collective litigation, a major expansion of legal remedies available to users.
View full change record →US users cannot band together with other users to collectively sue Waze, even if many users are harmed in the same way. This provision dramatically reduces the practical ability of consumers to seek redress for small but widespread harms.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
The class action waiver, combined with mandatory arbitration, represents a known area of regulatory scrutiny.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The clause establishes a procedural requirement that channels disputes into arbitration, which operates under different rules and discovery standards than court litigation. This affects how disputes are adjudicated and the remedies available through each dispute resolution mechanism.
US users cannot band together with other users to collectively sue Waze, even if many users are harmed in the same way. This provision dramatically reduces the practical ability of consumers to seek redress for small but widespread harms.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Waze.