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The terms disclaim all liability for Waze and its officers, directors, shareholders, employees, subcontractors, and agents for any direct, indirect, incidental, or consequential damages arising from use of or inability to use the service, including reliance on service content, account cancellation, and loss of user content.
This analysis describes what Waze's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision asserts a comprehensive exclusion of all categories of liability across all legal theories, including tort and contract. In the EU and UK, consumer protection law limits the extent to which businesses can exclude liability for death, personal injury, or certain categories of consumer harm caused by negligence or breach of statutory duty, regardless of contractual language.
Interpretive note: Enforceability of the comprehensive liability disclaimer is jurisdiction-dependent; mandatory consumer protection laws in the EU, UK, and certain US states may limit the scope of liability exclusions available in consumer contracts.
The updated Terms now establish that you are binding yourself not only to the main Terms of Use but also to Waze's Content Moderation Policy, Community Terms, and Copyright Policy as integral parts of the agreement. This expands the set of rules you must comply with when using the Service. The revised terms also clarify that the Service is intended for users of legal driving age and explicitly describe Waze's advertising model: the Service is free because advertising revenue funds operations, and Waze uses your data to show you targeted ads, with controls available to manage ad personalization preferences.
View change record →Under this clause, Waze asserts no liability for any damage, including direct damages, arising from use of the service, service errors, reliance on navigation content, or loss of user content. Applicable consumer protection law in many jurisdictions may limit the enforceability of blanket liability exclusions in consumer contracts.
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"WAZE, INCLUDING ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGE, OR ANY OTHER DAMAGE, AND LOSS (INCLUDING LOSS OF PROFIT AND LOSS OF DATA), COSTS, EXPENSES AND PAYMENTS, EITHER IN TORT, CONTRACTUAL, OR IN ANY OTHER FORM OF LIABILITY, ARISING FROM, OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE THE SERVICE, OR FROM ANY FAILURE, ERROR, OR BREAKDOWN IN THE FUNCTION OF THE SERVICE, OR FROM ANY FAULT, OR ERROR MADE BY OUR STAFF OR ANYONE ACTING ON ITS BEHALF, OR FROM YOUR RELIANCE ON THE CONTENT OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, CONTENT ORIGINATING FROM THIRD PARTIES, OR FROM ANY COMMUNICATION WITH THE SERVICE, OR WITH OTHER USERS ON OR THROUGH THE SERVICE, OR FROM ANY DENIAL OR CANCELLATION OF YOUR USER ACCOUNT, OR FROM RETENTION, DELETION, DISCLOSURE AND ANY OTHER USE OR LOSS OF YOUR CONTENT ON THE SERVICE.Excerpt from Waze's Terms of Use
1) REGULATORY LANDSCAPE: EU consumer law, including the Unfair Contract Terms Directive and national implementations, prohibits exclusion of liability for death or personal injury caused by negligence, and may restrict broader liability exclusions in consumer contracts. UK consumer rights legislation (Consumer Rights Act 2015) similarly limits liability exclusions. The FTC Act and state consumer protection statutes in the US may apply where liability exclusions operate unfairly against consumers. Given that Waze is a navigation service where reliance on incorrect directions could contribute to physical harm, the scope of the disclaimer relative to navigation accuracy is operationally significant. 2) GOVERNANCE EXPOSURE: Medium. The disclaimer is comprehensive and covers all damage categories across all legal theories. Its enforceability against consumer users for personal injury or death caused by negligence would be void under EU and UK law regardless of the contractual language. Enforceability for other categories of harm varies by jurisdiction. 3) JURISDICTION FLAGS: EU and UK users retain statutory protections that cannot be waived by contract, particularly for personal injury and death. US users in states with statutory minimum liability standards for consumer products or services may have similar protections. The navigation context creates particular relevance for personal injury liability where service errors contribute to accidents. 4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise or commercial users relying on Waze data or services should note that the disclaimer extends to data loss and content deletion, which may affect business continuity planning. Third-party integrators should assess their own liability exposure given Waze's comprehensive disclaimer. 5) COMPLIANCE CONSIDERATIONS: Legal teams should map the scope of the disclaimer against mandatory liability floors in each jurisdiction of operation. Where mandatory consumer protections apply, the disclaimer operates only within the bounds those protections allow. Product liability frameworks in the EU may also be relevant if navigation errors contribute to physical harm.
This provision asserts a comprehensive exclusion of all categories of liability across all legal theories, including tort and contract. In the EU and UK, consumer protection law limits the extent to which businesses can exclude liability for death, personal injury, or certain categories of consumer harm caused by negligence or breach of statutory duty, regardless of contractual language.
Under this clause, Waze asserts no liability for any damage, including direct damages, arising from use of the service, service errors, reliance on navigation content, or loss of user content. Applicable consumer protection law in many jurisdictions may limit the enforceability of blanket liability exclusions in consumer contracts.
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