Verizon · Verizon Terms of Service

Network Management and Disclosures

Medium severity
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Why it matters

Verizon may slow down your internet speeds under certain conditions, which can affect your experience even if you are on an 'unlimited' plan.

Consumer impact

Verizon's terms framework governs how the company can collect and use your data, how billing disputes are handled, and what legal remedies are available to you as a customer. Key linked documents contain mandatory arbitration provisions that waive your right to sue Verizon in court or participate in class-action lawsuits. You can review Verizon's full customer agreement and opt out of arbitration within 30 days of service activation by mailing written notice to Verizon.

Applicable agencies

  • FTC
    Misleading descriptions of 'unlimited' data plans that are subject to throttling may constitute deceptive advertising under FTC consumer protection rules.
    File a complaint →

Provision details

Document information
Document
Verizon Terms of Service
Entity
Verizon
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001671
Document ID
CA-D-00337
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d2b993e45f3c820216a106082aad79e2b314e65a836d4cef515bab8b16691e5e
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Verizon | Document: Verizon Terms of Service | Record: CA-P-001671
Captured: 2026-03-20 06:06:01 UTC | SHA-256: d2b993e45f3c8202…
URL: https://conductatlas.com/platform/verizon/verizon-terms-of-service/network-management-and-disclosures/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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