Verizon · Verizon Terms of Service

Data Collection and Use Terms

High severity
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Why it matters

Your browsing habits, location data, and usage patterns may be used for targeted advertising or shared with partners, which has direct privacy implications.

Consumer impact

Verizon's terms framework governs how the company can collect and use your data, how billing disputes are handled, and what legal remedies are available to you as a customer. Key linked documents contain mandatory arbitration provisions that waive your right to sue Verizon in court or participate in class-action lawsuits. You can review Verizon's full customer agreement and opt out of arbitration within 30 days of service activation by mailing written notice to Verizon.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit Verizon's privacy page, navigate to data rights options, and submit a request to access, delete, or restrict use of your personal data. California residents can also opt out of data sale/sharing.

Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive data collection and sharing practices by telecommunications companies.
    File a complaint →
  • State AG
    State attorneys general enforce CCPA and other state privacy laws governing how companies like Verizon collect and share consumer data.
    File a complaint →

Provision details

Document information
Document
Verizon Terms of Service
Entity
Verizon
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001667
Document ID
CA-D-00337
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d2b993e45f3c820216a106082aad79e2b314e65a836d4cef515bab8b16691e5e
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Verizon | Document: Verizon Terms of Service | Record: CA-P-001667
Captured: 2026-03-20 06:06:01 UTC | SHA-256: d2b993e45f3c8202…
URL: https://conductatlas.com/platform/verizon/verizon-terms-of-service/data-collection-and-use-terms/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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