This is Verizon's main legal terms page, which acts as a directory to all of Verizon's legal agreements and policies. If you use Verizon's phone, internet, or other services, these terms govern your relationship with the company. It's important to know that clicking through to specific agreements may reveal binding clauses like mandatory arbitration that limit your legal rights.
Technical Summary
This document is Verizon's Legal Terms and Notices overview page, serving as a navigational hub for Verizon's various legal frameworks governing consumer and business services. It references terms of service, privacy policies, network disclosures, state-specific tariffs, and user guides applicable to Verizon's telecommunications and technology offerings. The page engages key consumer protection obligations under FTC jurisdiction and references California-specific and other state regulatory requirements. Notable provisions include mandatory arbitration clauses, data use terms, and service agreement conditions embedded within linked sub-documents. The document functions primarily as an index page, with substantive legal obligations contained in linked subsidiary documents.
Institutional Analysis
This document engages CCPA/CPRA obligations for California residents, FTC regulations on unfair and deceptive trade practices, and CPNI rules under the Communications Act. Compliance teams should not…
This document engages CCPA/CPRA obligations for California residents, FTC regulations on unfair and deceptive trade practices, and CPNI rules under the Communications Act. Compliance teams should note that the subsidiary documents linked from this hub contain binding arbitration clauses, limitation…
🔒
Compliance intelligence locked
Regulatory exposure, material risk, and due diligence action items.
Verizon requires customers to resolve most disputes through binding arbitration rather than in court, and customers waive their right to join class-action lawsuits against Verizon.
Verizon collects information about how you use your device and services, which may be shared with affiliates and third parties for advertising and other purposes.
California residents have additional rights under the CCPA/CPRA, including the right to know what data Verizon collects, request deletion, and opt out of the sale or sharing of personal information.
Verizon limits its financial responsibility for damages you may suffer as a result of service failures, outages, or errors — often capping liability at the amount you paid for the affected service.
Verizon reserves the right to suspend or terminate your service for violations of its terms, including improper use of the network, non-payment, or other policy breaches.
Verizon's terms are governed by the laws of a specific state (typically New Jersey or the state where you reside), which determines what legal protections apply to your agreement.
Verizon discloses its network management practices, including potential throttling or speed reductions during periods of congestion or for certain types of data usage.
In some states, Verizon's wireline services are governed by state-approved tariffs that set out specific service terms, rates, and conditions that may differ from general terms.