Being enrolled by default means your detailed browsing and location data is used for advertising unless you take action to stop it — most consumers may not be aware this is happening.
Consumer impact
Verizon collects extensive personal data including precise location, network usage, browsing history, and device identifiers, which may be used for targeted advertising and shared with third-party partners. Consumers enrolled by default in programs like Custom Experience Plus may have their web browsing and app usage analyzed for advertising purposes without explicit awareness. You can opt out of Verizon's Custom Experience and Custom Experience Plus programs by visiting verizon.com/privacy or calling 1-800-333-9956.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Visit verizon.com/privacy, navigate to the 'Manage Privacy Choices' section, and opt out of Custom Experience Plus. Alternatively, call 1-800-333-9956.
Applicable agencies
FTC
Default enrollment in behavioral advertising programs without clear affirmative consent may constitute an unfair or deceptive practice under FTC Act Section 5.
California's CPRA restricts use of sensitive personal data including precise geolocation and browsing history for advertising without adequate consent mechanisms.