CPNI is legally protected data under federal telecommunications law, and its use for marketing must follow specific rules; consumers have a right to restrict this use.
Verizon collects extensive personal data including precise location, network usage, browsing history, and device identifiers, which may be used for targeted advertising and shared with third-party partners. Consumers enrolled by default in programs like Custom Experience Plus may have their web browsing and app usage analyzed for advertising purposes without explicit awareness. You can opt out of Verizon's Custom Experience and Custom Experience Plus programs by visiting verizon.com/privacy or calling 1-800-333-9956.