All communications about tasks — including pricing, scheduling, and payments — must go through Taskrabbit's platform before, during, and after a task is completed.
Taking conversations or payments off-platform may void your protections under the Terms and could result in account suspension, leaving you without recourse if something goes wrong.
The on-platform communications requirement is a standard marketplace clause designed to protect Taskrabbit's commercial position and fee revenue, but also serves a consumer protection function by maintaining a verifiable record of agreements. Enforcement mechanisms and the consequences of breach should be reviewed for proportionality under EU consumer contract regulations.
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Taskrabbit's Terms significantly limit the company's liability for any harm arising from tasks, require US and Canadian users to waive their right to sue in court in favour of binding individual arbitration, and place significant responsibility on users to verify Tasker qualifications and safety. Clients bear personal responsibility for selecting Taskers despite Taskrabbit's platform-level vetting features. You can opt out of the arbitration agreement by sending written notice to Taskrabbit within 30 days of first accepting the Terms, as described in Section 24.