Stripe · Stripe Terms of Service

Fund Reserve and Payout Withholding

High severity
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What it is

Stripe may, at any time and in our sole discretion, place a Reserve on your Stripe Account if we believe there is a high level of risk associated with your business, including a higher than anticipated rate of Disputes, Refunds, or Chargebacks, or if you are operating in a high-risk industry.

Why it matters

This clause gives Stripe near-unlimited discretion to freeze portions of your business revenue, potentially causing serious cash flow disruption, with limited ability to challenge their decision.

Consumer impact

Businesses using Stripe may have their payouts withheld or placed in reserve for up to 180 days based on Stripe's unilateral risk assessment, potentially disrupting cash flow with limited recourse. Stripe can terminate or suspend accounts immediately, cutting off access to payment processing and potentially funds held in reserve. You can review and negotiate reserve terms before signing, and should maintain alternative payment processing arrangements as a contingency.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Contact Stripe support in writing to dispute a reserve placement, providing documentation of your business's financial stability, low chargeback history, and any other evidence rebutting Stripe's risk assessment. Request written confirmation of the reserve terms and expected release date.

Applicable agencies

  • CFPB
    The CFPB has jurisdiction over payment processor fund availability practices and unfair, deceptive, or abusive acts under the Dodd-Frank Act.
    File a complaint →

Provision details

Document information
Document
Stripe Terms of Service
Entity
Stripe
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
April 4, 2026
Record ID
CA-P-001884
Document ID
CA-D-00107
Evidence Provenance
Source URL
Wayback Machine
SHA-256
f8031ea85047f87e96bd4f8806a7d96cf4b6716e28a2c1a50dc99260b9a49889
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Stripe | Document: Stripe Terms of Service | Record: CA-P-001884
Captured: 2026-03-15 11:34:26 UTC | SHA-256: f8031ea85047f87e…
URL: https://conductatlas.com/platform/stripe/stripe-terms-of-service/fund-reserve-and-payout-withholding/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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