Square · Square Terms of Service

Fund Holds and Reserves

High severity
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What it is

Square can hold or delay transferring your money to your bank account if they decide there is a risk concern — they do not need to give you advance notice before doing this.

Why it matters

For small businesses, having funds unexpectedly held can be devastating for cash flow, payroll, and day-to-day operations.

Institutional analysis (Compliance & legal intelligence)

The discretionary fund-hold provision creates liquidity risk exposure for merchant clients and should be flagged in vendor due diligence assessments; the lack of advance notice and broad risk discretion standard may warrant review under CFPB unfair, deceptive, or abusive acts or practices (UDAAP) standards.

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Consumer impact

Square's terms grant the company broad discretion to hold, delay, or withhold merchant funds for risk management reasons, which can significantly disrupt business cash flow. Merchants waive their right to participate in class action lawsuits and must resolve disputes through binding arbitration, limiting their legal remedies. You can opt out of the arbitration clause by sending written notice to Square within 30 days of first accepting the terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Log in to your Square account, navigate to the Support section, and submit a dispute about a fund hold. Provide transaction details and a written explanation of why the hold should be lifted.

Applicable agencies

  • CFPB
    The CFPB has jurisdiction over payment processors and can investigate fund-hold practices that may constitute unfair or abusive acts under UDAAP.
    File a complaint →

Provision details

Document information
Document
Square Terms of Service
Entity
Square
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-00362002
Document ID
CA-D-00362
Evidence Provenance
Source URL
Wayback Machine
SHA-256
3d79cc9cc45aa3558212c7d86da79a91ba4fe8c01edd664c184c4b174d81f32c
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Square | Document: Square Terms of Service | Record: CA-P-00362002
Captured: 2026-03-20 10:40:05 UTC | SHA-256: 3d79cc9cc45aa355…
URL: https://conductatlas.com/platform/square/square-terms-of-service/fund-holds-and-reserves/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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