Provision record
Snowflake · Snowflake Terms of Service · View original document ↗

Non-Cancelable Fees and Non-Refundable Payment Obligations

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Document Record

What it is

All payment obligations under executed Order Forms are non-cancelable and fees paid to Snowflake are non-refundable, except in the specific circumstances identified in the agreement, including Customer termination for cause or a warranty non-conformity Snowflake cannot correct.

ⓘ

This analysis describes what Snowflake's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes that committed subscription fees are not subject to cancellation or refund once an Order Form is executed, unless one of the enumerated exceptions applies. The agreement separately provides that if Snowflake terminates for cause, all outstanding payment obligations under all Order Forms immediately accelerate and become due.

Consumer impact (what this means for users)

Under this clause, Customers are financially committed to the full amount of fees in any executed Order Form for the applicable Subscription Term. Refunds are available only in specific contractual circumstances: Customer termination for Snowflake's uncured material breach, or a warranty non-conformity Snowflake cannot correct, limited to prepaid unused fees for the applicable service.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 30 days
    Provide written notice to Snowflake identifying the specific payment dispute. Snowflake will not exercise termination or suspension rights related to that disputed amount for 30 days following notification. Undisputed amounts must continue to be paid in full.

Cross-platform context

See how other platforms handle Non-Cancelable Fees and Non-Refundable Payment Obligations and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
Except as expressly set forth in this Agreement and to the extent permitted by law, all payment obligations are non-cancelable and Fees are non-refundable.

Excerpt from Snowflake's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Non-refundable fee provisions in commercial SaaS agreements are not directly regulated at the federal level in the U.S.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Snowflake Terms of Service
Entity
Snowflake
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-014544
Document ID
CA-D-00697
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
405aa6434fba1a4e866e91e4899af82fabb7354daf2cf2409b657e299e0d4fef
Analysis generated
July 9, 2026 05:52 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Snowflake
Document: Snowflake Terms of Service
Record ID: CA-P-014544
Captured: 2026-07-09 05:52:44 UTC
SHA-256: 405aa6434fba1a4e…
URL: https://conductatlas.com/platform/snowflake/snowflake-terms-of-service/provision/CA-P-014544/non-cancelable-fees-and-non-refundable-payment-obligations/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Snowflake's Non-Cancelable Fees and Non-Refundable Payment Obligations clause do?

This provision establishes that committed subscription fees are not subject to cancellation or refund once an Order Form is executed, unless one of the enumerated exceptions applies. The agreement separately provides that if Snowflake terminates for cause, all outstanding payment obligations under all Order Forms immediately accelerate and become due.

How does this clause affect you?

Under this clause, Customers are financially committed to the full amount of fees in any executed Order Form for the applicable Subscription Term. Refunds are available only in specific contractual circumstances: Customer termination for Snowflake's uncured material breach, or a warranty non-conformity Snowflake cannot correct, limited to prepaid unused fees for the applicable service.

Is ConductAtlas affiliated with Snowflake?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Snowflake.