Snowflake may suspend Customer's access to the Snowflake Offerings for overdue fees of 30 or more days, breach of acceptable use or data obligations, operational necessity to prevent harm to the platform or other customers, or at the direction of law or governmental entities. Customer may appeal a suspension in writing.
This analysis describes what Snowflake's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes Snowflake's unilateral right to suspend service access across four distinct trigger categories, including discretionary suspension when Snowflake reasonably determines it is necessary to avoid material harm. The suspension right for overdue fees is conditioned on the 30-day payment dispute grace period established in Section 6.3.
Provision changed from broad discretionary suspension 'without advance notice' to narrower, specific triggering conditions requiring either 30-day payment delinquency, breach of specific sections, or reasoned determination of material harm.
View full change record →Broadened suspension grounds from specific enumerated circumstances to any violation of the Agreement, and expanded scope to include User accounts, while explicitly removing requirement for advance notice.
View full change record →Under this clause, Customer access to the Snowflake platform and all associated data and workflows can be suspended by Snowflake upon triggering any of the four specified conditions, with the fee-based suspension trigger subject to a 30-day grace period for disputed amounts. The agreement provides a written appeal mechanism but does not specify a timeline for resolution of appeals.
Cross-platform context
See how other platforms handle Service Suspension Rights and similar clauses.
Compare across platforms →"Snowflake reserves the right to suspend provision of the Snowflake Offerings: (a) if any Fees are thirty (30) days or more overdue (and are not otherwise subject to Section 6.3 (Payment Disputes)); (b) if Snowflake deems such suspension necessary as a result of Customer's breach of Sections 1.4 (General Restrictions) or 2.2 (Use Obligations); (c) if Snowflake reasonably determines suspension is necessary to avoid material harm to Snowflake or its customers, including if the Service is experiencing denial of service attacks, mail flooding, or other attacks or disruptions outside of Snowflake's control; or (d) as required by law or at the request of governmental entities.Excerpt from Snowflake's Terms of Service
(1) REGULATORY LANDSCAPE: Service suspension provisions in cloud agreements may engage SLA and uptime commitment frameworks, and where Customer Data includes personal data, suspension may trigger data access obligations under GDPR or sector-specific regulations.
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This provision establishes Snowflake's unilateral right to suspend service access across four distinct trigger categories, including discretionary suspension when Snowflake reasonably determines it is necessary to avoid material harm. The suspension right for overdue fees is conditioned on the 30-day payment dispute grace period established in Section 6.3.
Under this clause, Customer access to the Snowflake platform and all associated data and workflows can be suspended by Snowflake upon triggering any of the four specified conditions, with the fee-based suspension trigger subject to a 30-day grace period for disputed amounts. The agreement provides a written appeal mechanism but does not specify a timeline for resolution of appeals.
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