U.S. Customers and Snowflake must resolve all disputes, including payment disputes and indemnification claims, through binding individual JAMS arbitration governed by the Federal Arbitration Act, with an express waiver of jury trial rights and prohibition on class, representative, or consolidated proceedings. The entire arbitration provision is voided only if the class action waiver is found unenforceable.
This analysis describes what Snowflake's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires all disputes between U.S. Customers and Snowflake to proceed through individual JAMS arbitration, with JAMS Streamlined Rules applying to claims of $250,000 or less and Comprehensive Rules applying above that threshold. The arbitrator holds exclusive authority to decide all issues of arbitrability, including interpretation, enforceability, and scope of the arbitration agreement.
Under this clause, U.S. Customers must pursue all claims individually through JAMS arbitration rather than through court proceedings or collective actions. The agreement requires arbitration hearings to be conducted at the JAMS office nearest the Customer's U.S. mailing address if Customer initiates, or in San Francisco County, California if Snowflake initiates.
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Compare across platforms →"EACH PARTY (I) EXPRESSLY AND IRREVOCABLY AGREES THAT, EXCEPT AS EXPLICITLY PROVIDED HEREIN, ANY DISPUTES OR CLAIMS ARISING HEREUNDER OR RELATING TO THE SNOWFLAKE OFFERINGS INCLUDING WITHOUT LIMITATION PAYMENT DISPUTES OR DISPUTES UNDER SECTION 11 (INDEMNIFICATION) ABOVE (COLLECTIVELY, "DISPUTES") WILL BE DETERMINED SOLELY AND EXCLUSIVELY IN BINDING, INDIVIDUAL ARBITRATION PURSUANT TO THE U.S. FEDERAL ARBITRATION ACT AND FEDERAL ARBITRATION LAW AND NOT IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING (EXCEPT THAT EITHER PARTY MAY ELECT TO PROCEED IN SMALL CLAIMS COURT IF THE DISPUTE QUALIFIES), AND (II) WAIVES THE RIGHT TO A TRIAL BY JURY.Excerpt from Snowflake's Terms of Service
(1) REGULATORY LANDSCAPE: This provision implicates the Federal Arbitration Act, which generally preempts state law restrictions on arbitration agreements in commercial contracts.
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This provision requires all disputes between U.S. Customers and Snowflake to proceed through individual JAMS arbitration, with JAMS Streamlined Rules applying to claims of $250,000 or less and Comprehensive Rules applying above that threshold. The arbitrator holds exclusive authority to decide all issues of arbitrability, including interpretation, enforceability, and scope of the arbitration agreement.
Under this clause, U.S. Customers must pursue all claims individually through JAMS arbitration rather than through court proceedings or collective actions. The agreement requires arbitration hearings to be conducted at the JAMS office nearest the Customer's U.S. mailing address if Customer initiates, or in San Francisco County, California if Snowflake initiates.
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